One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Written by the business, not verified by us.Med Mart (www.medmartonline.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 84% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when guiding them through medical equipment purchases. People consistently appreciate the smooth purchasing process, noting that representatives provide clear communication and excellent assistance over the phone. However, some customers also noted experiencing frustrating shipping delays and unusually long waiting periods for their necessary orders to arrive. A few people were dissatisfied with unhelpful interactions or encountered difficulties when attempting to resolve problems with customer support representatives.
Auto-generated from all reviews of this business. For reference only.Stacy, of customer service, was excellent. She was outstanding working with us regarding the item description and purchase of the handicap mobility scooter. She was very professional and knowledgeable.
Thank you for your kind words, we appreciate your review and business.
Thank you for your kind words, we appreciate your review and business.
Sean was patient, courteous, and promptly sent a quote which we used this morning with him to order.
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I have been looking for a chair like I ordered for several months. I had sat in one like this at a local medical supply store, but I did not want to get it from them. Your 2 representatives I worked with were very helpful and helped me decide which I preferred. I think their names were Kyla and Sonia. Thank you so much. I never could get Affirm to come back to me. They gave me the run around all day, so I decided to just put it on my credit card. I am really hoping this chair works for me. Thank you all again!
Thank you for your review. We are so glad you were able to find the right chair. Please let us know if we can be of further assistance.
Kris was alot of help and very personable. She answered all questions!
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Very nice. Not as informative as i would like. They looked up everything, as i could have. Asked about my car and after receiving everything my car could not hold weight. Now i have to get a new car. They said car would be fine.
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Website is user friendly, easy to navigate for specific item shopping and new account registration. Appreciate immediate application of welcome discount ~ alleviating the need to “check email” for activation was a plus!
We are so glad you had a positive purchasing experience. We appreciate your business and review.
Regarding the visit that occurred yesterday, a gentleman named Mr. Thom came to my location in order to provide assistance pertaining to my chair. Throughout the interaction, he exhibited a very polite demeanor. Furthermore, he demonstrated several novel aspects concerning the functionality or features of my chair. I am of the opinion that you ought to consider providing him with a salary increase, and I am quite serious in this recommendation, truly grant him an increase in compensation as I hold him in high regard. He dedicated a considerable amount of time to working with me.
Thank you for the wonderful words on Thom! We are so glad he was able to assist in repairing your chair.
Shawn was very professional thank you for that and he had knowledge of the products that was being sold. Honestly excellent service. Thanks again
Thank you for your kind words. We truly appreciate your review and business.
Patient and friendly person. Easy to understand
Thank you for your review! Please let us know if we can be of further assistance.
She really didn't know about measuerments of equipment, .
Thank you for your feedback, although I am sorry you did not feel confident in the information provided. We take pride in our product knowledge. This is not the typical feedback we receive, and we will look into this further. Please let us know if you need further assistance.
I have not received my bed. When I last heard from you it was to tell me that the manufacture was no longer making the bed style that I ordered and paid for. At this point I feel like asking for my money back. Jeanne
I called before placing an order on 7/20 and was told that the Jazzy Carbon HD chair I needed was in stock and would be shipped from Mississippi in a day or so. Here it is, 7/24 and there’s no update on the status of my order, nor any tracking. I called again and was told I’d be informed about the status of my order first thing on Monday morning, but I’m not confident. I also asked about whether I’d be getting the new and improved Carbon HD because it now comes with casters and a digital screen. The photos on the site show both chairs with no explanation. I was told there was only one type of chair and that I’d be getting the latest version, but again, not confident. I’m really regretting this purchase with this company after reading all the reviews with the BBB and want to cancel my order.
We are sorry you do not feel confident in your purchase. This is not the typical feedback we receive as you can see in our star rating. Your product was shipped prior to cancellation. If you would like to refuse the delivery and return, please check out our return policy which can be found on the footer of each page on the website. Please let us know if we can be of further assistance at this time.
Spoke with Kristen on the phone. She was very helpful as I decided which hospital bed was the right one for my needs. She answered all my questions. Before making such a major purchase, it is reassuring to speak to an actual human being on the phone.
Thank you for the kind words on Kristen. We are so glad she helped pick out the right bed for you. Please let us know if we can be of further assistance.
Buying was easy and we had real live person to speak with immediately right at the end of purchase, we received a telephone call. That made our day. Everything so far very excellent!!!! Can't wait to start enjoying the bed, thankyou guys we appreciate you !!!! GODBLESSINGS
Thank you for your wonderful review! We appreciate your business and your feedback. Please let us know if we can assist in the future.
The man i talked to on my last call was very rude and unhelpful I wouldn't buy here again. All around very slow and unhelpful process when trying to get lifesaving oxygen my dog passed without the help she needed. I felt like he was talking down to me and very condescending in my desperat search for help and my dog died this man probably isnt the best for your sales
We are very sorry about your loss. I understand you needed something that could ship the same day. The item she ordered was unexpectedly discontinued. We were able to find an alternate item that would ship the next day. We understand this was not fast enough for your situation and the order was canceled and refunded in full promptly.
Kristan was great to work with, setting up our account as well as placing the order. Thanks!
Thank you for your positive feedback on Kristan, we love hearing it! Please let us know if we can be of further assistance.
Great we spoke to someone about best options and got the one we wanted.
Wonderful-thank you for your positive feedback! We appreciate your review and business.
Darrell Flunker worked diligently to help us make the right choices when ordering my husband’s hospital bed. I am so grateful for his guidance and understanding .
Thank you for your positive feedback on Darrell, we love hearing it! Please let us know if we can be of further assistance.
Stacy was very experienced considerate and helpful. She made this purchase exactly what we needed. Very happy that this is an American company with products made shipped and service in the usa.
Thank you for your positive feedback on Stacy, we love hearing it! Please let us know if we can be of further assistance.
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