Med Mart

Darrell was very knowledgeable and easy…

Darrell was very knowledgeable and easy to talk to.

Ordering was very easy

Ordering was very easy. Delivery was very quick. I think the only thing I would have to say bad is. When the freight company delivered the chair. They would not take it to the 2nd floor to my moms apartment.

Your customer service person

Your customer service person, Dili, did a great job getting answers to my questions quickly so I was able to order the replacement I needed. She said they would be delivered in a couple of days.

Michael SgroUnited States · Experienced 2026-07-19 · Posted 2026-07-21

Beware of restocking fees

The ordering process and delivery were very efficient. However, I recently contacted Med Mart that the intended customer for the bed rail took a turn for the worse and that I needed to return the Unopened box that I only received last week. They told me that there was a 25% restocking fee, which is outrageous. I understand that I should be responsible for the shipping fee, but a restocking fee of that magnitude is very poor Customer Service. The agent was not able to give me the return address at the point of contact and said she would get back to me. I don’t understand that either. So much for their Hassle Free Returns that they advertise.

Your help was incredibly helpful

Your help was incredibly helpful. I just lost my wife and am totally discombobulated. He was extremely patient.

Usually

Usually, when I make a purchase, a receipt is sent as well as a tracking number. Sometimes it shows up with email and sometimes it shows up with junk mail. It is important to send a receipt to a person and to send a tracking number.

Daniel was very attentive

Daniel was very attentive. He was not pushy. He showed that his main concern was helping me to make the right choice even if it meant spending a few dollars less. For example, I told him that I wanted uniformity. He immediately observed that the side rails that I was ordering was slightly different from the 2 beds that I ordered in 2024 and he made the adjustment. I was deeply impressed. Great job Daniel.

Phone call with Darrell (Med Mart…

Phone call with Darrell (Med Mart agent) was perfect! Communication was direct, professional, and extremely useful.

Product was available

Product was available. Shipping was fast. There were no complications with my order. I love our lifts!

Ordered on the 14th and now the20th and…

Ordered on the 14th and now the20th and package is still not here ,, Have no clue where it is ,, It is now the 20th and has not been delivered

It was a success

Hi, I’ve been with no bed sores for 28 years I was looking low pressure mattress that I can sit up straight watch TV or I’m getting ready to eat Stacy was a big help to me and my wife thank you guys for helping out

Customer Service

Stacey was very nice to speak with and helpful on both of my orders. Stacey also has a very nice voice. Warmest Regards, Robert

Approximately 4:15 PM

From the time you're telephone associate answered my call. I already knew by her charming hello and pleasant voice, I was in for a GREAT experience!The lady had a great skill and understanding of their product line. I had been a bit ill and didn't check my emails out until this afternoon, and I missed an offer of 12% off any purchase by midnight last evening. We inquired if this offer still may be applied to my purchase. Within seconds, she checked and responded that Med Mart would still approve the offering that saved an ill retired senior a nice break on my total. Not any of the other companies I looked at offered that. Their prices were much higher than Med Mart's and high shipping prices, with the quickest delivery in 7-10 business days. Med Mart prices were much lower (for the same exact barriatric matress), with FREE shipping and a 3 day delivery from the time I ordered it today. This company has no equal in the business. I was truly blessed to find a family-owned business like this where customer comes before profit. It's no surprise they're a Better Business Bureau and customer rating of 5*****. If any customer deals with this company, I'm sure you'll never be disappointed. And even at my older age, it's still nice to get a big surprise now and then, and today was that day for me. Med Mart, thank you for a great experience!

Stacey was efficient and helped me…

Stacey was efficient and helped me place my order very easily.

I got the correct replacement part.

You have not delivered or set up the…

You have not delivered or set up the product as promised when paid in full. I have called and was told someone would contact me. Nobody did.

On time

On time. Good customer service.

Bed never arrived. Ordered 6/6/26

Bed never arrived, and no follow up. Trying to contact Sean Lorenz , salesperson. Med Mart number has no information about my order. Disappointed! Mary Ann Chai 301 367-8146

Great Service

Customer service and sales representatives answered all my questions and guided me through purchasing process seamlessly.

RUN don't walk away from this company!

If I could leave 0 stars it still wouldn't reflect how awful this company is. 3 months of hell and I'm still sitting here with 12K in merchandise and nothing but the run around and the worst customer service I've ever encountered in my 65 years. I regret dealing with them deep down in my soul. I could kick myself for not reading the BB reviews. I honestly don't know how these people sleep at night. WORST EQUIPMENT COMPANY EVER!!!!!!?