Excellent service
Prices are excellent. My order is already on lt’s way and I ordered just two days ago.
Reply from Paper Mart2026-07-22
We're so happy to hear you appreciate our prices and fast shipping! Thank you for your kind words.
About Paper Mart
Data updated- Website
- www.papermart.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (7/7)
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About this business
At Paper Mart, we pride ourselves in being the largest and most complete discount retail and industrial packaging supply company in the United States. With over 26,000 items listed on our website, our goal is to sell the best for less by offering low prices to everyone, same day shipping, and excellent customer service. Paper Mart is a 4th generation family owned and operated business. Established in 1921, we have been in business for nearly 100 years and online since the 1990's! Our specialties include retail and industrial packaging, arts and crafts supplies, gift wrapping products, and wedding/event supplies. We have a huge inventory of craft supplies, tulle, ribbon, gift wrap, industrial supplies, and much more!
Is Paper Mart legit?
Paper Mart (www.papermart.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers consistently mention that orders arrive quickly and safely, highlighting the impressive delivery service and neat packaging. Buyers love the extensive selection of beautiful ribbons and boxes, noting that everything is even better in person. Shoppers find the website straightforward to navigate, making the ordering process smooth while offering very competitive prices. Though some customers mentioned that shipping fees can occasionally feel quite expensive for smaller purchases, they still appreciate the overall product quality. A few people also noted occasional challenges with return policies or handling issues regarding specific delivery carriers.
Auto-generated from all reviews of this business. For reference only.What people say
Great service...quick delivery!
Reply from Paper Mart2026-07-22
We are so pleased to hear that you had a positive experience with our service and that your delivery was quick. Thank you for your kind words!
EVERYTHING
Reply from Paper Mart2026-07-22
Thanks Bruce, we appreciate you being such a loyal customer with Paper Mart.
Helpful staff
The staff is always helpful and makes clear what is not available.
Reply from Paper Mart2026-07-21
We're happy to hear our staff is helpful and communicative. We appreciate your kind words!
On time
On time. Status check ins were appreciated
Reply from Paper Mart2026-07-21
We are glad to hear that our communication and timeliness met your expectations. We appreciate your feedback.
Just as described and arrived promptly
I received my order promptly and product was just as described.
Reply from Paper Mart2026-07-21
We're so happy to hear that your order arrived promptly and that the product met your expectations! We truly appreciate your business and look forward to serving you again soon.
Great company
Quick shipping, solid products, based in California.
Reply from Paper Mart2026-07-21
We're truly happy to hear our quick shipping and products met your expectations. We appreciate your kind words!
PRICE
honest pricing
Reply from Paper Mart2026-07-21
Your satisfaction is our top priority. Thank you for choosing Paper Mart—we truly appreciate your business.
Easy to order and fast delivery
Reply from Paper Mart2026-07-22
We're so glad to hear that your ordering experience was easy and that your delivery arrived quickly! We appreciate your kind words.
False advertising
The front page showed free shipping to California. I clicked through that link and I did NOT get free shipping. I chatted with a rep who said that was only for California customers close to them. It did not say that. I checked later that day and the next days. It still said the same thing. That is false advertising and should have been fixed, if true, but they never fixed it. I had already spent Alot of time building my order. It was upsetting, but I still ordered. The order came fine and quickly but the false advertising and the rep saying that only local people got that seems wrong (especially since they didn't fix it advertising)
Reply from Paper Mart2026-07-21
We appreciate you taking the time to share your feedback regarding the free shipping offer. We understand your frustration with the discrepancy between the advertised offer and the actual terms you encountered. We are actively reviewing our website's promotional messaging to ensure clarity and accuracy for all customers, and we are addressing the concerns you raised about the local restriction not being clearly stated. We are glad your order arrived quickly and in good condition, and we value your business.
I highly recommend this company
My shopping experience with this company has always been stellar. Every order is neatly packed and arrives very quickly. The fabric wraps I've purchased online have been even more beautiful in person than I could have imagined. I'm consistently impressed with the quality of their products and service.
Reply from Paper Mart2026-07-21
We are absolutely thrilled to hear that your shopping experience has been consistently stellar! It's wonderful to know that our neatly packed orders and quick delivery have met your expectations. We're especially delighted that the fabric wraps exceeded your imagination in person.
The ease of ordering
Reply from Paper Mart2026-07-20
We are pleased to know that you found our ordering process to be straightforward. We appreciate your positive feedback.
The customer service is exceptional
The customer service is exceptional - not great - exceptional! It is easy to place an order and it ships right away with no delay and no hassle. 5-star service and very high quality products.
Reply from Paper Mart2026-07-20
We are so glad to hear that our customer service exceeded your expectations and that your ordering experience was seamless. We truly appreciate your kind words.
Paper Mart's online is easy to use
Paper Mart's online is easy to use. Shipping is always quick and product is of high quality. Have order from them several times, good experiences each time.
Reply from Paper Mart2026-07-20
We are so happy to hear that you consistently have good experiences with us! We truly appreciate your kind words about our website, quick shipping, and high-quality products.
Very quick order!
I was pleased with the product and how quick I got my order.
Reply from Paper Mart2026-07-20
We're so happy you were pleased with your product and that it arrived quickly! We appreciate your business and look forward to serving you again soon!
Service rating
Lots of products to viewWebsite is easy to understand and maneuver. Products were easy to view and prices were unbelievable 😳!!!!
Reply from Paper Mart2026-07-20
We're so happy to hear you found our website easy to navigate and our product selection appealing! We appreciate your kind words and your business.
Prompt reply and quick shipping got my…
Prompt reply and quick shipping got my bags to me well before my deadline. Bag quality was good for the price, as well.
Reply from Paper Mart2026-07-20
We are so happy to hear that your order arrived quickly and met your expectations! Thank you for your kind words and for choosing us.
My orders are always accurate and on…
My orders are always accurate and on time.
Reply from Paper Mart2026-07-17
We're so happy to hear that your orders consistently arrive correctly and promptly. Thank you for sharing your positive experience with us!
EASY TO ORDER AND PICK UP
Placing an order was easy and I was able to find what I needed. Picking up my order was convenient and the process went smoothly.
Reply from Paper Mart2026-07-16
We're so happy to hear that your ordering and pickup experience was easy and smooth. Your satisfaction is our top priority, and we appreciate your business!
They have everything I want and more
They have everything I want and more! Website works great, shows available stock, and makes it super quick to place an order. Shipping has always been smooth, and their prices are fair. I rely on them for packaging for my business and they've never let me down.
Reply from Paper Mart2026-07-15
We're so happy to hear that our website and shipping have made your experience quick and smooth! Thank you for relying on us for your business needs!
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