good phone support
Reply from Paper Mart2026-07-16
Your satisfaction is our top priority. Thank you for choosing Paper Mart! We truly appreciate your business.
About Paper Mart
Data updated- Website
- www.papermart.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (7/7)
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About this business
At Paper Mart, we pride ourselves in being the largest and most complete discount retail and industrial packaging supply company in the United States. With over 26,000 items listed on our website, our goal is to sell the best for less by offering low prices to everyone, same day shipping, and excellent customer service. Paper Mart is a 4th generation family owned and operated business. Established in 1921, we have been in business for nearly 100 years and online since the 1990's! Our specialties include retail and industrial packaging, arts and crafts supplies, gift wrapping products, and wedding/event supplies. We have a huge inventory of craft supplies, tulle, ribbon, gift wrap, industrial supplies, and much more!
Is Paper Mart legit?
Paper Mart (www.papermart.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers consistently mention that orders arrive quickly and safely, highlighting the impressive delivery service and neat packaging. Buyers love the extensive selection of beautiful ribbons and boxes, noting that everything is even better in person. Shoppers find the website straightforward to navigate, making the ordering process smooth while offering very competitive prices. Though some customers mentioned that shipping fees can occasionally feel quite expensive for smaller purchases, they still appreciate the overall product quality. A few people also noted occasional challenges with return policies or handling issues regarding specific delivery carriers.
Auto-generated from all reviews of this business. For reference only.What people say
This was quick and easy
This was quick and easy. I’ve ordered many boxes and candy related products from Papermart. They always have good products of high quality. Recently, I ordered candy foil and it came quickly and a very inexpensive.
Reply from Paper Mart2026-07-14
We're so happy to hear that our products consistently meet your expectations for quality and value! We appreciate your continued loyalty and positive feedback about your recent order.
The value of the purchase was good
The value of the purchase was good, but the shipping was so blasted expensive, I will likely look for alternatives.
Reply from Paper Mart2026-07-14
We appreciate your feedback regarding the value of your purchase. We understand your concern about the shipping costs and are always looking for ways to improve our services.
Deliver on time
Reply from Paper Mart2026-07-14
Your satisfaction is our top priority. Thank you for choosing Paper Mart! We truly appreciate your business.
Always dependable
Always dependable. Always what I need. Quick and on time
Reply from Paper Mart2026-07-13
We're so happy to hear that you can always rely on us for what you need, delivered quickly and on time! Thank you for your kind words.
Love Paper Mart
Love Paper Mart! I purchase all of my packaging and shipping materials for my small business here and their products are high quality and shipping is quick. They are amazing and have been a lifesaver for me. Highly recommended.
Reply from Paper Mart2026-07-13
We are so happy to hear that our products and quick shipping have been a lifesaver for your small business! We truly appreciate your high recommendation.
Best Kraft Boxes around
These are my favorite Kraft boxes for jewelry that I have ever used, and I re-order them as soon as I run out. The color of the boxes is the most natural, the insert is soft, and my experience ordering from Paper Mart is always smooth and easy. Delivery was very quick too. I also got some beautiful velvet ribbon that I love, and have many uses for.
Reply from Paper Mart2026-07-13
We are so happy to hear how much you appreciate our Kraft jewelry boxes and the natural color, soft inserts, and quick delivery! It's wonderful that your ordering experience with us is always smooth and easy. We're also glad you love the velvet ribbon!
Good price and enough yardage
Great price and good ribbon for that price.
Reply from Paper Mart2026-07-10
We're so glad to hear you found our ribbon to be a great value! We appreciate your positive feedback and hope to assist you again soon.
5-Star Packaging Supplier
Prompt delivery. Great pricing. Attentive service.
Reply from Paper Mart2026-07-11
We appreciate your kind words about our prompt delivery, pricing, and attentive service. We are so glad you had a positive experience.
Employee that helped me at pickup was…
Employee that helped me at pickup was very friendly and worked very fast.
Reply from Paper Mart2026-07-09
We're so glad to hear that our team provided you with such a positive and efficient experience during your pickup! We appreciate your kind words.
Easy and quick process!
Reply from Paper Mart2026-07-08
Your satisfaction is our top priority. Thank you for choosing Paper Mart—we truly appreciate your business.
Selection and variety is good
Selection and variety is good. Shipping costs is a bit high
Reply from Paper Mart2026-07-09
We're glad you appreciate our selection! We understand your concern about shipping costs and are always looking for ways to improve.
Easy online access to all your…
Easy online access to all your products! Beautiful products
Reply from Paper Mart2026-07-08
We're so glad you found our website easy to use and that you love our products! We appreciate your kind words.
shipping costs
I like that you have a choice not to always need a minimum to order, however I would appreciate discounts or reasonable free shipping opportunities. These add up when you are a small business. For example purchasing a case of an item (tins) for $67 and paying $50 for shipping is outrageous for a small business.
Reply from Paper Mart2026-07-07
We appreciate your feedback regarding shipping costs and minimum order requirements. We understand how these expenses impact small businesses, and we are always evaluating our options to provide more value.
Large selection of products Great…
Large selection of products Great prices!
Reply from Paper Mart2026-07-08
We are so happy to hear you found a great selection of products at excellent prices! Thank you for choosing us, we truly appreciate your business.
Paper Mart and Joey bags for the win
The Joey size paper bag is the perfect size for my product, and my customers at the craft fairs love the convenience! The ordering process is clear and fast, a good thing as Paper Mart is the only company I've found offering this size.
Reply from Paper Mart2026-07-08
We are so happy to hear that our Joey size paper bag is perfect for your products and that your customers love them! We appreciate your kind words about our ordering process.
Perfect
Ordering was straight-foward and shipping had timely updates. I got exactly what I ordered in perfect condition.
Reply from Paper Mart2026-07-06
We're so happy you had a great experience with Paper Mart! We look forward to serving you again soon.
Best paper and ribbon products around
Best paper and ribbon products around. Prices cannot be beat. My go to for packaging.
Reply from Paper Mart2026-07-06
We're so glad to hear you appreciate our paper and ribbon products, and find our prices unbeatable! We value your loyalty.
I always order the gold star bags
I always order the gold star bags. I was disappointed that you were out this time. I hope you are not discontinuing these bags. I would also like to see the patriotic bags year round.
Reply from Paper Mart2026-07-06
Thanks for being a fan of our Cell Bags. We, currently, have stock available for item 75102544 4 X 2-1/2 X 9-1/2 STARS GOLD CELLO BAG.
Almost every product you have is out of…
Almost every product you have is out of stock
Reply from Paper Mart2026-07-06
We appreciate you bringing this to our attention. We are actively working to restock our inventory and improve product availability.
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