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Legal Services & Government
Write a reviewPassports and Visas.com
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200 reviews
About Passports and Visas.com
Data updated- Website
- www.passportsandvisas.com
- Category
- Legal Services & Government
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 52 reviews
- Replies to negative
- 1% (1/87)
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About this business
Passport Renewal • Lost, Stolen Damaged Replacement • New Adult Passport • Child Passport • Passport Pages • Name Changes • China Visas • E-Visas
Written by the business, not verified by us.Is Passports and Visas.com legit?
Passports and Visas.com (www.passportsandvisas.com) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 40% give 1 star; The business has replied to 1% of negative reviews; 52 of them were added in the last 12 months. Last updated 2026-08-11.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the staff professional and incredibly helpful, frequently praising specific team members for making the stressful passport renewal process smooth, simple, and efficient. Many people also appreciate the remarkably fast turnaround times and the clear communication provided throughout the entire service journey. However, some customers also noted severe difficulties regarding communication, experiencing unreturned calls, full mailboxes, and completely unanswered emails when trying to reach out. People frequently experienced prolonged unexpected delays and felt thoroughly ignored when attempting to contact support for urgent status updates on their important documents.
Auto-generated from all reviews of this business. For reference only.What people say
Wrost service
Did not answer the phone! And not deliver the passaport on time! They just forgot to send My passport!! and because of that simple mistake i lost my trips that have been programmed. They don't answer the phone one they messed up.
I highly recommend their travel visa…
I highly recommend their travel visa service. It’s fast, trustworthy, and very customer-focused.
Their expertise in handling Russia visa…
Their expertise in handling Russia visa applications is unmatched. They simplified the process and ensured my visa was approved without any issues.
Getting a China visa was incredibly…
Getting a China visa was incredibly easy with their help. They guided me through the process and ensured all
Scam scam scam
Scam scam scam . Scam. Click and bait. I thought it was a real government website. Please read carefully before you pay. Spend 64.88 for a a copy and paste.
SCAM
SCAM! Do not trust this website and do not trust the positive reviews. This company is a scam and please check the Better Business Bureau website. They promised a 3-4 day timeline to get my visa processed. More than a week later I found out they didn't even submit my paperwork to the country in order to obtain a visa. Customer service is terrible, always dropping calls and saying they need to wait for the Denver office to get back to them. I never write negative reviews for a company, but the owner/founder Philip Diack needs to be arrested. DO NOT TRUST!
Service is a scam
Service is a scam. They may get you a passport or visa but you will greatly pay for it. They require more information and a lot more money than simply going to post office. You must cancel in 24 hours.
Everyone I spoke to was amazing
Everyone I spoke to was amazing. So helpful. So fast and efficient
second time not so pleasant
I went to this company to get my original passport and passport card. Everything went smooth like butter. So when it came to getting it renewed I went right back to them. Everything was smooth and great. Patty was nice and helpful through the entire process. Dropped off my passport and card at the office in Denver. 8 days later I receive my New passport and old passport and old card. Unfortunately, that's where I still stand. Still missing my passport card. I have emailed Patty numerous times asking for an update. She responds saying she will ask up the chain. Last month I sent yet another email asking Patty the status. She said she asked her boss Phillip Diack for an update. Well crickets again for a month. I sent another email today and I got a prompt response from her She gave me her boss's email and phone number yep you guessed it Phillip Diack. I sent him the entire thread between Patty and I so I have yet to hear back from him. After reading other reviews it doesn't sound good when people reach out to Mr. Diack. If I do I will come back and update my review. If I don't it will go from 2 stars to 1. So everyone knows I didk get my passport book in November. So has been almost 6 months of this.
Is a horrible service
Is a horrible service! Did not answer the phone! And not deliver the passaport on time! They just forgot to send My passport!! and because of that simple mistake i lost my trips that have been programmed. They don't answer the phone one they messed up.
Worst service I had in 30 years
Worst service I had in 30 years. They forgot to send my passport and because of that simple mistake I lost all my trips that have been programmed. They don't answer the phone once they messed up.
They stole my passport
They stole my passport. They don't ever answer the phone. I've spoken to many people who have the same experience. I cannot imagine who or what is writing the positive reviews.
They helped me through the whole process
Patty Henriquez was a tremendous…
Patty Henriquez was a tremendous support. Always available, always helpful, managing my expectations. Clear instructions and very helpful to the very end. Yes, it was worth the money to have the piece of mind that somebody was pushing to make sure my passport was issued as fast as humanly possible. Recommend!
Their Professionals made it Painless
Working with a consultant who streamlines the process took all the "pain" out of renewing my passport. And their timeline was exactly as they said it would be. Since I also have to obtain visas from time to time, I will be coming back here from now on. I was so pleasantly surprised at how helpful they were at every step.
They dropped the ball this time.
It took them 7 weeks to get a visa that normally takes 2 weeks. Luckily I had time to wait. But the hardest part was not being able to get status or any information without physically going to their office. They did not respond to emails and voice messages. It made for a very stressful experience.
Fast and great
Not sufficient information being provided
I was told a tracking number should be available to me after the Department of State shipped my passport. However, I did not. Also, no information was provided about when my old passport would be returned to me. In the process, I had to keep emailing/calling my assigned agent for information.
Great services but room for improvement
I’ve used this service in the past. They always deliver, and quickly. With the current State Dept upheaval, I was not expecting a quick turnaround yet got my new passport in 10 days. The only reason I am not awarding a 5th star is their latest website and application process. It’s not clear or easy - everything I entered for their application I had to manually enter again for the state dept application. I tried to use their digital photo service and ended up going to Walgreens. Please improve the front end client interface and you will be at 100%.
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