200 reviews
Passport Renewal • Lost, Stolen Damaged Replacement • New Adult Passport • Child Passport • Passport Pages • Name Changes • China Visas • E-Visas
Written by the business, not verified by us.Passports and Visas.com (www.passportsandvisas.com) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 40% give 1 star; The business has replied to 1% of negative reviews; 52 of them were added in the last 12 months. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the staff professional and incredibly helpful, frequently praising specific team members for making the stressful passport renewal process smooth, simple, and efficient. Many people also appreciate the remarkably fast turnaround times and the clear communication provided throughout the entire service journey. However, some customers also noted severe difficulties regarding communication, experiencing unreturned calls, full mailboxes, and completely unanswered emails when trying to reach out. People frequently experienced prolonged unexpected delays and felt thoroughly ignored when attempting to contact support for urgent status updates on their important documents.
Auto-generated from all reviews of this business. For reference only.A great costumer service experience. My representative Misty was so patient, and guided me through every detail of the process, making it very easy and stress free. Also, I decided to pay for the one week expiditing service, and my passport came back in five days. I will use them again.
Had to iniate every communication to your organization after the first communication! First communication and correspondence excellent. My concierge walked me thru all the directions and found a Passport location and set the appt within 48 hrs. Great! After that-- awful! I would have to send emails and eventually call to get any updates, even though the website says we will return validation of docs and further guidance in "2 business hours" YET I Would have to call and follow up 24 hrs of budiness hrs after submitting. Believe it or not - one correspondent "their documents specialist" received a "Failure to Deliver Email" and never followed up even though I had a live appointment the next day that I had to drive 4 hours. Overall my wife and I received our 'New Passport' & 'renewal passport' in about 6-7 days. So it truly expedited the service, but I had to initiate and follow up at every turn. QUITE UNNERVING!
Complete support via emails, advisor (Patty!) and call center people (MJ!). Sure others in the process that helped too! It was fast, always updated and helped me quickly (even when I made a photo mistake). I would absolutely recommend to anyone!
Obtaining a new passport was quick and simple. The staff were professional, and my application was processed without any issues.
A stress-free experience from start to finish. I needed a new passport urgently, and this office made it happen. The process was smooth, and I received my passport well before my trip.
I don’t recommend this company to do your passport after three months. I got my passport back my old one because a new one they never process it. I’m still waiting for my money back and my pictures. I had to get a new one and pay more money with the post office. Please don’t trust this company , nuclear answersat all. I have to report it as a stolen.
If you need a passport expeditor, this office is the perfect choice. They handled my request quickly and professionally. The service was excellent, and my passport arrived without any issues.
Getting a China visa can be complicated, but this office made it simple. They guided me through the process, checked my documents, and ensured a fast approval. I highly recommend their services.
I needed a last-minute passport renewal, and this office made it happen without any hassle. Their team was efficient and professional, and my passport arrived ahead of schedule. A truly excellent experience.
The best travel visa service I have ever used. The staff was friendly, professional, and incredibly efficient. They processed my visa application quickly, ensuring I had everything I needed for my trip.
I needed an expedited passport renewal, and this office exceeded my expectations. Their service was fast, reliable, and professional. My passport arrived on time, and I could not be happier.
Hands down the best customer experience I've ever experienced! My account manager misty was fantastic! She was quick with responses! She was knowledgeable and extremely patient with me! I'm a handful and she was absolutely brilliant! I'd give a 10 star rating if I could!
I purchased a five day visa service for an expedited work visa in early February 2025. I filled out the paper work and sent in my papers as directed. I paid extra for someone to look over them and check them. To date I have only received two messages: 1 to say that my contact would be Philip Diack and one to say that they received the documents. 9 business days after the company had received them I had not heard any updates relating to my visa and the overseas employers were asking questions. I called the phone number leaving voice mails and sent emails to Philip Diack inquiring about an update on my order. I called the 800 number and when I got someone on the phone they tried to help and saw that it was listed in the system that my papers had been handed into the consulate. I had not received any update emails. I was once again directed to Philip Diack to get further details. Four more voice messages left and no response. By day 13 I contacted the consulate myself and was told I needed an 8 digit code to get updates. Once again I called Philip Diack and received no response. I called the 800 number and was directed to Philip Diack leaving yet another message and sending another email for information. At this point my overseas employer is gravely concerned and needing a response on an arrival time. I am three weeks late arriving for the semester. I have left at least 12 voice messages and four emails trying to get a hold of Philip Diack to get updates. At this point I would be good with the 8 digit number for the embassy so I could at least answer the overseas employer questions regarding a timeline for arrival as I am very close to losing the position due to lack of information regarding my visa. The overall lack of communication from Philip Diack has made this experience an extremely frustrating one.
The expedited passport service was outstanding. The process was smooth, and I received my passport much earlier than expected.
Was charged 4 times in debt for $634.00 No responce for refund…numerous calls and emails….dont use them
you took money from me but didn’t do the work, and didn’t return the money.
It was a very smooth process working with Passports and Visas and I received my passport on time. Everyone at Passports and Visas, especially Lily, were extremely nice and helpful!
The passport has yet to be delivered. Received an email on 2/1/2025 saying it was coming FedEx. There is no tracking number listed, and when I call I do not get a clear explanation of where the passport is. As of today, I have yet to receive. It's lost somewhere.
They stole my money and didn’t give me service
I paid for a business visa to China in March of 2024. This company could not process it in time so we had to postpone our business trip to this year. I asked them to continue the application from last year but was told that we had to pay again. Against my better judgement, my company said we had to go to them and pay again this year. We paid them $536.- again on January 10, 2025 for a business visa to China. I sent my documents complete with overnight FEDEX package on January 17, 2025 with all documents as asked for. As of February 11th, I still can not get hold of anyone there and can't get my passport back. I am worried for my passport now.
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