Photobucket is a leading online platform that offers private spaces for shared secure photo and video sharing and storage, serving millions of users for over a decade.
Written by the business, not verified by us.
Is Photobucket legit?
Photobucket (www.photobucket.com) has a 3.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price, Product. Last updated 2026-09-01.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers appreciate having a centralized, dedicated digital place to securely store, manage, and organize their precious personal photos and family memories without taking up device space. Many people find the platform genuinely helpful for sharing images seamlessly with family members and friends during special events or daily life.
However, some reviewers were not happy with recent website updates that introduced unexpected changes and made the interface difficult to navigate. Consumers also noted deep frustration regarding sudden subscription price increases, unexpected costs, and ongoing challenges when trying to download or retrieve their stored files.
Auto-generated from all reviews of this business. For reference only.
I have had photobucket for years! Back when it was free. Would have been nice if they let their loyal long term members keep their account free, but I understand the changes. I absolutely love that it can hold on to my special memories I have created without using space on my phone. When ever I want to access my pictures i can do it. Not only do I have access to them I can download my old saved pictures onto my device. Although there is a fee to have this account now, the price is not bad. This is definitely an alternative way to have your memory saved without it taking room on your phone. 
Reply from Photobucket2026-08-06
We love hearing from happy customers like you. We’re so glad we could provide a service that makes a difference for you!
DO NOT USE!!
A total extortion!!! worst business plan ever.
If you upload your photos and then they try to ransom them back to you.
they won't even let you download them without paying a fee.do not use this service.
google photos is free.
Reply from Photobucket2026-07-20
We appreciate you taking the time to share your experience. We’re sorry it’s been frustrating. Photobucket is now a subscription-based platform, but we’re happy to help you download any content you may have. Watch for an email from us. We’ll follow up personally.
you are charging me and I cannot access my account
Reply from Photobucket2026-06-11
We appreciate you letting us know. We’re sorry this has been frustrating.. We’ll be reaching out by email so we can take a closer look at your account and help resolve the issue.
What I love most about Photobucket is the Group Buckets feature. It makes collaborating on albums with family and friends so much simpler than sending giant files over text or email. We can all contribute to the same folder, and the privacy controls give me peace of mind about who can see our private moments. If you’re looking for a reliable, high-quality way to share and preserve your favorite memories, I highly recommend giving them a try.
Reply from Photobucket2026-05-05
We love hearing from happy customers like you. Thank you for sharing your experience with Group Buckets and trusting us with your memories!
Photobucket Photo & Video ransom is fake, you can get your data.
Photobucket are at it again, they are contacting former users without telling them that they are now a monetised platform. First message says
"The photos you forgot about. We've been keeping your photos safe for years, wouldn't you like to see them again? Simply login today and discover what's inside. "
Trying to log into the site without going via their autoresponder link did not work, no forgot password links worked, basically they want to keep you in the funnel they have created.
When you get that working and try to log in you are told "We have changed our terms" offering "Agree" or "I do not agree."
Select I do not agree and you get a bare faced lie, it basically tells you that if you do not agree you have to delete your account. They do not say anything about your data (including photos) which you have a right to under GDPR) subject access request process.
Hold your nerve and select that you do not agree and you get
"Are you sure you want to delete your account, once you delete your account your photos and videos will be permanently removed as Photobucket does not maintain a backup for deleted accounts"
This is all a scare tactic, at this stage is says "looks like you aren't logged in" even if you are, not sure if that is relevant but it shows their platform is not working properly.
If you then press button with "continue with account deletion"
A new screen loads offering you $5 a month for 1tb of storage.
That is not particularly competitive but not bad, however, I would not enter into a contract with a company that has these underhand tactics of ransoming my data.
Persevere to delete the account and next screen says "we are sorry to see you go, please confirm deletion below"
Then underneath that it has an option to request a download link for your data, I am not sure if this is because I am in the EU or whether they were bluffing when ransoming your photos.
I pressed the download link and it worked, I got a zip file, I have no idea whether they were smaller or lower quality, they were only a few mb but from many years ago.
If the company had sent me an email saying I had not logged in for years, they have my data safe and they have a special offer of $5 a month or $50 for the year I might have signed up, but this underhand comms and all the previous attempts to ransom just made me get my data and close the account.
Hopefully this review will help others who are worried about the ransom funnel and inform the company that they don't need to use these underhand tactics.
I have saved screenshots of my experience, I might put these online.
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Thanks for the reply. I did speak to your support via zendesk, I deleted my account as I do not want any further contact with you. I hope you can learn from my experience.
Reply from Photobucket2026-05-03
Thanks for your review! Free content downloads are available during the account deletion process, and we're here to help when needed.
We'd love to personally help you! Please contact us at [email protected]. Thanks again!
They are offering a free version now but do not allow prior users to have this option. I opted out of paying for it monthly and they are deactivating my account. I’m having issues saving my photos due to their platform. The app and website are terrible to navigate. Photobucket went down hill fast! They are taking advantage of users because people don’t want to lose their photos. I have had this account since 2008 and I’m done with them.
Reply from Photobucket2026-04-20
Thanks for sharing your thoughts.We’re sorry to hear about your experience. Photobucket is now a subscription service, which can be confusing for returning users. We’ll be in touch by email so we can help you directly with your account.
Paid $5 to recover account. Now am being charged a monthly fee that I never agreed to. Misleading site. Don't trust!
Reply from Photobucket2026-04-03
Thanks for sharing your thoughts. We’re sorry your experience didn’t meet expectations. Photobucket is now a subscription service, which can be confusing for returning users. If you need some help with your account, please email us at [email protected]. We are ready to help in any way that we can!
Wanted to cancel service and called soon after I was charged. Policy very unforgiving and they don't refund after 48 hours of charge (I was out of town). Be careful of using this service. Beware of having on ongoing subscription.
Reply from Photobucket2026-03-13
Thanks for sharing your thoughts. We’re sorry your experience didn’t meet expectations. Photobucket is now a subscription service, which can be confusing for returning users. If you would like further assistance, please email us at [email protected]. We're here to help!
I have been storing photo with Photobucket for years and pay $7.99 monthly. I feel that they have intruded on my privacy by going into my personal computer and Facebook to post photos. never told them to do that. I wanted only the photos which I hand picked to store. In addition, it is very hard to find my photos and I cannot find many which I had stored and the photos are full size and hard to go through to find my buckets. I think they are intrusive and invasive and I have paid for many years for a service which is not private.
Reply from Photobucket2026-02-26
Thank you for sharing your thoughts. We’re sorry your experience hasn’t met expectations. We’ll be in touch by email so we can help you directly with your account.
I have been getting emails from Photobucket telling me I have photos with them and that they will be deleted. That date passed and they extended it. Obviously I was curious and want to see what I have but in order to do so I have to pay $5 to see what photos I have.
Not to download them or anything but just to view them
There is another choice and that is that I can delete the account as they provide a link at the bottom.
Photobucket might have been something I used in the past but forgot about and I fully understand why they would want my data removed if not needed or why they would want to alert me that I have data and if I want to download it from their servers or keep them on there then I fully understand why I would need to pay
But to charge me for just seeing what I have if not on
So for that Photobucket you get a 1 star review from me
Reply from Photobucket2026-02-26
Thanks for sharing your thoughts. We’re sorry your experience didn’t meet expectations. Photobucket is now a subscription service, which can be confusing for returning users. We’ll follow up by email to help you directly with your account and make sure you can access any content you may have.
Photobucket has responded quickly to any issues I am having with my host plan, including discussing what plan may serve me better. They are willing to engage in multiple conversations in order to straighten out a problem--this is rare in online businesses, who sometimes take days+ to get back to a customer. Their pricing for hosting is fair.
Reply from Photobucket2026-02-22
We appreciate you taking the time to write this! Knowing that you’re happy with our service motivates our team to keep up the good work.
I loved this site prior to recent changes.
I am very disappointed that all of my photos, etc. were moved without any notice that I would have to join a second service to get access to them.
Up to this point I was happy with the site although some changes made it a little harder I still though it was worth what I paid every year. For this reason, I didn't go below 3 stars.
This occurred right AFTER I had paid for another year and was stunned when I logged in today to discover I didn't have anything in my bucket except for a few videos recently loaded.
Reply from Photobucket2026-02-17
We appreciate you letting us know. We’re sorry this has been frustrating. We’ll be in touch by email so we can help you directly with your account.
I just wish that The old or last format was available anyplace. I am having difficulty with my links. I am working 💪 on it an I am sure the support will be there when I need it.
Reply from Photobucket2026-02-12
Thanks for sharing your feedback. We’re sorry to hear you've had trouble with your hosting links. We may have a solution for you, so check your email for our follow-up message!
Thanks for sharing your feedback. We have several subscription plan options. We'll be in touch via email so we can take a closer look at your account and see if a different option would work for you!