When we started, Positive Grid was just a small team with a big dream to combine technologies and innovative designs for musicians. Today, we’re a global community where millions of music lovers across the world come together to share their passion for music, create new sounds, pursue their dreams, and have fun.Positive Grid’s products range from free mobile apps and advanced sound design programs, to smart, connected effect pedals and tour-quality amplifiers. Making new tones accessible to everyone also means connecting with tools that music makers know and love. Our music technology is compatible with all major platforms - and this connectivity gives music creators a way to explore new ways to be expressive, regardless of the platform they like to use.Our breakthrough amplifier, Spark, is the practice amp that jams with you. The Spark amp and app work together to learn your style and feel, and then generate authentic bass and drums to accompany you. It’s a smart virtual band that goes wherever you go.The Future Sounds Like This. Learn MoreSparkBIAS FX 2Contact Support/span>
Written by the business, not verified by us.Positive Grid (www.positivegrid.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 31% give 1 star; The business has replied to 72% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-12.
Rubbish app, popup keeps telling me I am able to get an upgrade, its already the latest version. You cant get rid its every time. Contact them and they tell me they understand how frustrating it is but do nothing. Been going on for years. They dont care, and they refuse to read your comments. Wont every buy another Negative Grid product. Despicable...
Had the spark 2 for 3weeks brand new and sealed box , stopped working - no power after sign it 4times!!! positive grid will replace under warranty but want to charge me £100 for a replacement unit due to me not buying it from an authorised dealer or themselves directly —— poor show tbh —-
Have a spark 40, Go and mini. Bought the Hendrix pack a while back. Now it won't load anymore. They need to sort this out.
I’ve owned a Spark 40 since 2022 and it’s a great amp let down by seriously glitchy software/firmware. There’s a great - and growing - range of tones available to download easily, but an unsteady Bluetooth connection and regular inability to change presets via the app makes it very frustrating in practice. The app used to be compatible with Spotify, but this has now been replaced with Apple Music, meaning you have to toggle between two apps when jamming. Despite regularly checking for firmware updates, one of which failed, requiring a full factory reset with support from Positive Grid, the issues seem to persist and as such I couldn’t recommending buying this. I’ll be getting rid of mine at the first opportunity and replacing it with something else.
Fantastic customer service and response..It has been fast and helpful. I now have MANY Positive Grid products because they've made me an fan on every level. I particularly like the sound modeling, light weight gear, power, and UI... Thanks, guys!
Hi Positive Grid, I submitted a support ticket (Ticket #547757) because the charging port on my device broke and now I can’t use it. Music has truly changed my life—it’s the only thing that helps me through tough times, especially when I’m dealing with rejection or feeling lost. I’ve tried many ways to feel better, but nothing works like music does. This device gave me hope, motivation, and a reason to keep going. I saved up for it myself, so losing it is really painful. I’m not trying to be annoying, but I’m asking for help to fix or replace it so I can keep doing what keeps me alive. Thank you for understanding. — Luis
I strongly recommend avoiding Positive Grid products until they fix the quality issues with Bias. The sound of Bias is great—that’s not the problem. The problem is the technical mess that comes with it. ToneCloud’s functionality has tanked, giving completely unrelated results for simple tone searches. I’ve had Bias FX crash on me, and when I couldn’t reopen it, Customer Service told me to uninstall and reinstall, which wiped out every single tone and preset across hundreds of projects. Starting over was devastating, especially when some of the tracks were a part of an upcoming album that had been mixed but not exported. And now? Features that used to work—like setting up automation for pedals in Reaper—are just broken. You can have the correct settings on both ends, but Bias FX simply won’t recognize automation commands anymore. Worse, Positive Grid’s support will gaslight you into thinking you’re doing it wrong, rather than admit their engineers screwed up. On top of that, the plugin is horribly optimized. If you need three or four instances for double-tracking guitars, adding leads, and recording bass, get ready for your system choking on CPU usage. As much as I love the core sound of Bias FX, the constant technical failures and awful customer service make me wish I had invested my time into Amplitube instead.
Still no human reaction but thankyou for your auto generated reply. Your company must have a very small number of staff, I also note it has only taken 3 months for a reply from PG. It must be really hard work having to make yet another phone call to make another order for even more electronic rubbish from China. Please note in addition to my previous comments, the spark 2 amp is only equal to a small low priced basic shoe box amp and and can defiantly not be compared to any quality amp with a 40 W power rate. It has in my opinion the overall power and and the poor tone quality of a budget priced 20 W cheap gizmo. However I do like the container "nice box".
Five days ago, I purchased a spark Neo . After several hours, it seemed impossible to actually get this working. The Neo needs new firmware which must be downloaded on a computer that’s fine. I have a Mac, but the firmware will not update because it has some sort of glitch. So I am now left with a spark neo that simply does not work. Also, I can’t actually for whatever reason, register the spark Neo on positive grid, which means I can’t get a support ticket for the fact that I’d like to get a refund to send this back as I can’t get it to work. I’m in the UK, and it seems impossible to actually get hold of positive grid, or facilitate a simple online return which of course should be easy for a piece of kit bought online ( because British law says you can return items bought online). This does not seem to be panning out. I’m really hoping that by leaving this awful review positive grid will actually get in touch with me with something helpful which doesn’t involve a support ticket which I can’t actually facilitate. I own several pieces of positive grid kit, which I have found very good. This one however, seems to have broken the mould, and positive grids customer service seems non-existent. I am now stuck with a piece of equipment I can’t use and I can’t get a refund for. It will be the last thing I ever buy from positive grid.
Hello, Thank you for your purchase. We apologize for the inconvenience and understand your frustration! You can still open a support ticket even if you are having trouble registering your product. Please reach out to us again at https://help.positivegrid.com for further assistance. We appreciate your patience! Best Regards, Customer Support Team
I recently bought the Spark 2 amp and had a customer service question which was dealt with very effectively and to my satisfaction! The Spark 2 is a game changer and I have bought, used amps and effects for well over 40 years, this is a great unit and so versatile it makes playing and practice great fun and the sound is amazing…. So tempted to buy the cab but let’s see how we go for now …. Also there are so many guides on “how too” on YouTube, really useful …. A****
Answer to Positive Grid Customer Support: You want to know my support ticket number so you can escalate it? Isn't that a little bit to late? I sent it back to the European Music Store where I bought it from many weeks ago. Your software isn't developed enough. You sell a product and then you need help because it doesn't work you don't get it!
Hello, We sincerely apologize for the inconvenience and appreciate your patience! Please let us know if there is anything else we can do to help. Best regards, Customer Support Team
I ordered an amp on Dec 8 for a Christmas gift. Tracking info arrived n about a week saying incomplete address even though billing and shipping were the same! When I physically went to the shipper the day I received this I was told it had already been returned to the shipper. After 2 weeks of snail pace emails (about 3 days response time) and several request for another overnight or 2 day express shipment which I volunteered to pay for in advance all I got was frustration. Pleading with them for help was excruciating. The item arrived on Dec 30 at least before New Year but embracing for Christmas present. The product is nice but if your customers come away as unhappy as I am repeat business is not happening. If you expect customer service this is not the company to do business with. Totally tone deaf and out of touch with reality of customer service! Any business that has no phone or chat, and only 3 day email availability is not interested in meeting customer service needs in a timely fashion. Rant over
Hi Daniel, We sincerely apologize for the inconvenience and appreciate your patience! Please let us know if there is anything we can do. Thank you for your purchase! Best regards, Customer Support Team
Sent me a broken unit and are trying to get me to pay to refund. Terrible company and terrible product.
Hi Kyle, We apologize for the inconvenience and appreciate your patience! Please let us know your support ticket number so we can help look into it. Best Regards, Customer Support Team
Bought the spark live and spark cab wasn’t cheap and it’s shocking The app disappears Bluetooth disappears Doesn’t hold the presets Mute & unmute doesn’t work Dreadful piece of rubbish and zero support Avoid this company
Hi Simon, We sincerely apologize for the inconvenience! Please reach out to us again at https://help.positivegrid.com for assistance. We appreciate your patience! Best Regards, Customer Support Team
RETURNS POLICY IS SHOCKING I bought a Spark Mini from Positive Grid on November 10th and it arrived faulty. After initially having email correspondence with their help they are now not returning emails at all. This has been the case for the last 4 days. As it stands, I cannot get a refund or a return and have a product that will not work.
Hi Lee, We sincerely apologize for the inconvenience and understand your frustration! Let us know your support ticket number so we can look into it. Additionally please reach out to us again at https://help.positivegrid.com for further assistance. We appreciate your patience! Best Regards, Customer Support Team
Extremely disappointed. I ordered the Spark 2, Battery and Bag. Today the package arrived without the bag! The selotape on the box looked like it never stuck down very well!!! I have contacted PG incase the sent it seperately, but from the dispatch email it was all sent together!! NOT HAPPY
Hello, Thank you for your purchase. We apologize for the inconvenience and understand your frustration! Let us know your support ticket number so we can help look into it. Additionally please reach out to us again at https://help.positivegrid.com for further assistance. We appreciate your patience! Best Regards, Customer Support Team
- I purchased a Positive Grid Spark 2 under a pre-order discount for the first hundred customers. - The website did not indicate a rechargeable battery was available for purchase at the time I placed my order. - When I visited the site after the promotion had ended, the battery was available for purchase but with a shipping charge that would not have been applied had the battery been available during the promotion period. - When I requested a refund for the shipping cost, I was told to cancel my order and reorder both items. However, the promotion discount would no longer be available. - I again requested a resume for shipping cost which was denied. - I cancelled both orders and am now being charged for return shipping.
Hello, We sincerely apologize for the inconvenience and appreciate your patience! Please reach out to us again at https://help.positivegrid.com or let us know your support ticket number so we can help. Best Regards, Customer Support Team
Spark Go worked fine, bought the Hendrix pack - great. Got a new phone and the nightmare began. Only half of the JH features are there, app is logged in but keeps asking me to log in. Won’t accept password, password reset doesn’t send any emails. Marketing emails are coming thick and fast however. Customer services said that I don’t have an account, not replying to support requests. Such a shame. Very disappointed
Hello, Thank you for your purchase! We sincerely apologize for the inconvenience and understand your frustration! Please reach out to us again at https://help.positivegrid.com or let us know your support ticket number so we can help. We appreciate your patience! Best Regards, Customer Support Team
Wow this thing is CRAP!!! Worked great with my first phone but as soon as I got a new device this thing went to s#*t! Even positive grid can’t figure it out. Bluetooth won’t work so I can’t even play music through it. It’s just a glorified pawn shop Crate. Eats my lunch I got rid of a very good Line6 Amplifi 60 to get this. I know a lot of people have had good luck with them but when they fail, they fail BIG! And positive grid just doesn’t give a s#*t so you will be stuck with a useless paperweight. I’m thinking I’ll run this one over with the old bulldozer we have. Might just make a YouTube video of it. Only way I’ll get any money back on a crap product
Hello, Thank you for you purchase. We sincerely apologize for the inconvenience! Please reach out to us again at https://help.positivegrid.com or let us know your support ticket number so we can help. We appreciate your patience! Best Regards, Customer Support Team
Hello, I updated BIASFX 2 in Dec. 2023. The update completely wiped out my existing version and all the settings I had spent time tweaking. I contacted PG support in mid Dec. 2023 and I have had 27 e-mail exchanges with them in an effort to resolve this issue. Various suggestions have been put forward including uninstall/re-install but no success. When the update was announced I purchased RIFF as the current version of BIASFX was working fine. I then didn't hear from PG for approx. 6 weeks. the last suggestion,two days ago,was that I allow access to my PC by an engineer from their R&D department. Understandably I am loathe to do this for obvious security reasons. So now I have two pieces of kit,bought in good faith which are completely useless and have been a cost to me.
Hello, We sincerely apologize for the inconvenience and understand how frustrating this must be! Please reach out to us again at https://help.positivegrid.com for assistance. We appreciate your patience and hope to help resolve the issue. Thanks!
200 reviews matching
Booksy Biz
Quicken
Topaz Labs
Prime Opinion
PDFSimpli
wix.com
Toluna
Rebtel