RAPYD PAYMENT SOLUTIONSPayments and Payouts for Every BusinessLiberate global commerce with the payment provider that gives you all the tools your business needs to accept, send and manage payments everywhere. From Fortune 500s to ambitious technology upstarts, Rapyd is the payments solution provider that makes it easy to get started fast and grow your global reach.Why Rapyd?Higher Authorization Rates: Up to 97% authorization rates mean fewer declines and more revenue.Fast Onboarding: 80% instant approvals.More Payment Methods: A principal member of Visa, Mastercard and Amex with hundreds of payment methods accepted globally, including stablecoin payment solutions.Use Rapyd ToAccept Credit and Debit Cards: World-class payment gateway solutions and direct Visa and Mastercard Acquiring in Europe, the UK, LATAM, Hong Kong and Israel.Offer Alternative Payment Methods: Apple Pay, Google Pay, stablecoins, bank transfers, real-time payment networks, popular eWallets and more.Send Payouts: Rapyd’s unmatched payout network connects you to 190+ markets and more than 120 currencies with bank transfers, real-time payment networks, instant card payouts and stablecoins.Create Multi-Currency Business Accounts: Rapyd provides the best business account solutions for global money management, including the ability to create multiple accounts, sub-accounts and local account numbers in 40+ countries.Issue Physical and Virtual Cards: Rapyd’s multi-country card issuing API gives you the ability to issue your own pre-funded cards..Frequently Asked QuestionsWhat Industries Does Rapyd Support?Rapyd can onboard clients from a wide range of industries and use cases. We also have robust support for independent sales organizations (ISOs), payment facilitators (PayFacs), independent software vendors (ISVs) and referral agents.Rapyd’s Payment Gateway, Direct Card Acquiring, Payouts and Multi-Currency Business Accounts are ideal for: B2B, eCommerce, Marketplaces, iGaming, Online Gaming, Creator Platforms, Online Trading, Forex, Digital Goods, Crypto Exchanges, Online Travel and more.Rapyd's in-store POS payment solutions are ideal for retail, services, hospitality, restaurants, travel and leisure, and gyms and membership organizations.What Countries Does Rapyd Support?Rapyd can onboard new merchants from the UK, Europe (EEA), LATAM, APAC, and Israel. We allow merchants to accept and send payments worldwide from more than 190 countries and in over 120 currencies.What Payment Methods Can I Accept?Rapyd supports hundreds of payment methods, including credit cards and debit cards, digital wallets, bank transfers, stablecoins and digital cash vouchers.What Integration Options Does Rapyd Provide?Rapyd has no-code, low-code and API options. Get started quickly with our plugins, payment links and virtual terminals. Create customizable and secure checkout experiences with our hosted checkout and developer toolkit, or integrate directly with our powerful API.Is Rapyd a Payment Gateway?Yes, Rapyd can provide your payment gateway. You can also add Rapyd Card Acquiring to your existing payment gateway. With pre-built integrations to the most popular Gateways, Rapyd makes it easy to get started no matter your payment needs.What Makes Rapyd the Best Payment Solution Provider (PSP) for My Needs?Rapyd is the best PSP for businesses that value:High Conversion Rates: We are a top Visa and Mastercard acquirer with some of the best conversion rates globally, which consistently outperform global benchmarks.Fast Onboarding: Rapyd's AI-enabled onboarding can approve new clients in minutes. That means merchants start transacting faster and partners earn new revenue quickly.80% of approvals are completed within 24 hours97% of approvals in under 48 hoursRated 9.7/10 for onboarding speed by partnersFast, Flexible Settlement: Settle daily in your preferred currency, including stablecoins.End-to-End Payment Solutions: With online and in-store payments, payouts and global accounts, Rapyd provides end-to-end, global payment solutions.
Written by the business, not verified by us.
Is Rapyd legit?
Rapyd (www.rapyd.net) has a 2.5 out of 5 rating on OK.one, based on 292 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-24.
Literally the worse service and platorm I've ever seen. We used to use Neat, as many, before. Since the migration we pay more for less services, and it's like they make it impossible for accounting. I can't extract my transaction with date, amount and payees from my account directly, I have to contact customer support. And somehow some transactions are in double and other not. It's just making me waste hours on something that used to take me minutes. Can't wait to get rid of it
Another payment processor, another disappointment. I'm getting increasingly frustrated with companies like Rapyd.net that make unilateral decisions about what constitutes a 'risk' or a 'pro business.' It feels like they're taking away your hard-earned money under the guise of 'risk management,' which seems more like a legal way to keep money that doesn't belong to them. It's disheartening and shameful.
Do not bank with this online platform. There are some serious issues with what the exchange rate between foreign currencies. There is very little communication and sometimes you have to wait for months for a reply, and this is only when you remind them to reply, and you are generally fobbed off from one 'customer service' executive to another, each one is unaware of the correspondence you have had previously. The 99 USD does not justify the service.
The company decided to close the account without refunding my company money.
I had some euros left, they said they will not be able to process EUR in the future and asked to give an account to send the remaining money, but never actually sent the money to said account. That and pretty high monthly fees I never agreed upon.
I wouldn't trust too much a company that is not ashamed to steal your funds and which is pretending to have a banking license, but not even on the list of the banks from regulatory body in Hongkong.
PS: to rapyd. Nice bot you got there to automatically (not) answer the very serious issues we raise and that you refuse to handle.
Reply from Rapyd2023-09-07
Hi Vin,
I want to start by expressing our sincere apologies for the experience you've had with our company.
Please know that we value your business and your feedback, and we are committed to improving our services based on your input.
I am not able to locate your account details here, but please escalate your request again to [email protected] with the email subject line "Trustpilot" for further investigation.
Thank you!
Stay away from them! You will never get your money.
I have been fighting to get my payment for more then 1 year now, wrote them more then 10 emails and the only response I get is:
"Dear Valued Customer,
Thank you for contacting Rapyd Support.
Kindly note that this issue is being handled in ticket #######"
Reply from Rapyd2023-09-04
Hi Hiwa,
I sincerely apologize for the frustration and inconvenience you have experienced while trying to resolve your payment issue. Your feedback is important to us, and we take it very seriously.
I am not able to locate your account details here, but please escalate your request again to [email protected] with the email subject line "Trustpilot" for further investigation.
Thank you!
I am so disappointed with the Rapyd company, because they block my money, I did change the bank details but they never transferred me the money they owe me. It is a scandal !
Reply from Rapyd2023-08-16
Hi,
We apologize for the frustration and inconvenience you have experienced with our services at Rapyd.
Have you reached out to our support team? please escalate your issue to our dedicated support team at [email protected] with the subject line 'Trustpilot' for further investigation.
Thank you!
The transition from Neat to Rapyd was a desaster! I plattform Rapyd did not work. I wanted my money out and it was not possible! Error message....
I ordered RAPYD to send the money to my account! Guess what! The answer was we can not do that now.. we need to look for a solution.
IT TOOK THEM 4 months to send me the money! WOW WHAT A FINANCIAL SERVICE PROVIDER.
BR Alexander
Reply from Rapyd2023-08-17
Hi Alex,
I sincerely apologize for the inconvenience and frustration you experienced during the transition from Neat to Rapyd. I understand that the platform did not meet your expectations and that you encountered issues while trying to access your funds. This is certainly not the level of service we aim to provide, and I'm sorry for the delay in resolving these matters.
Your feedback is invaluable to us, and I want you to know that we take your concerns seriously. We are actively working to address the issues you faced and to improve our processes to ensure smoother transitions and better customer experiences in the future.
Rapyd customer service is terrible you receive a genetic response but nothing else there sponsored merchant is breaking uk,curaçao laws, violates visa and Mastercard rules and also violates there own marchent agreement between them selfs and the illegal companies but do not want to investigate because they will have to stop them and Rapyd will lose money
Reply from Rapyd2023-08-03
Hi,
Thank you for taking your time to leave us your feedback and we apologize for any inconvenience caused. We take this feedback seriously and I will forward it to the relevant team to improve our customer support service.
I am not able to locate your account details here, but please escalate your issue again to our support team [email protected] with the email subject line 'Trustpilot' to address your issue.
Thank you
This review is about Rapyd's virtual account service in HK, which is acquired from Neat. It may or may not apply to other territories.
We had been very satisfied with Neat before the takeover. Therefore, even though Rapyd charges USD 99/m to continue using the service, we thought it might be worth trying. That was when the nightmare started.
We typically receive app sales proceeds from Apple around 10th every month. By mid March, however, we've got nothing for the month. That's when the Neat platform was migrated to Rapyd. I created a ticket in the new Rapyd portal but no one got me back in a week.
I wrote an email and asked if there was anything unusual during the migration. After a few battles they acknowledged that something had gone wrong and all e-commerce payments including Apple may take 1-2 months to be reflected in the accounts but refused to provide details.
I started to realize that the issue might be bigger than I thought and immediately transferred the whole balance out.
After two months (in May), I was told that the payment was "found" and credited to our account. However since we have already closed the account (to avoid the platform fee), the balance can't be transferred out. I provided our bank account and was told to wait for the transfer to be initiated from Rapyd's side.
We finally got the money in July (another two months) but not in full. Rapyd deducted April's platform fee and some transaction fee (from when I transferred the balance out) from the balance, even I have iterated that the balance belongs to March and the transaction fee was not known to me during the balance transfer.
Takeaways from our experience:
1. Rapyd portal is not functioning properly. Tickets are just ignored forever. Only emails work.
2. Rapyd keeps you waiting for months to fix some glitches in their payment system. You can't use your money (that's fine) but they can still charge you USD 99/m (that's important).
3. Transaction fees are never disclosed to you. Not on their website, not in the portal, not when you start some transfer. But you will see it in the coming month and they insist you have to pay it even you knew nothing about it.
4. Don't expect any issue to be resolved quickly, because they need two months to "find" an incoming payment and another two to transfer your money to you, without providing a reason.
Update: My case is now closed without any refund or an apology. Read all these comments and I am sure you will know what to do. Customer service (named Joy) even told me that as a customer I was responsible to report anything unusual in the platform and they had already done their best. So funny.
Reply from Rapyd2023-07-23
Hi Yihong,
We sincerely apologize for the negative experience you had with Rapyd's service in which was acquired from Neat. We understand the frustration and inconvenience caused during the migration process and the subsequent issues you faced with accessing your funds.
We appreciate your feedback, as it helps us identify areas for improvement and ensures better service for our clients. I have forwarded it to the relevant teams.
I was able to locate your account details, and I see that your case is being addressed. I will make sure to further prioritize it.
Thank You!
I CANNOT PAY ANYONE IN USA DENMARK SOUTH AFRICA BVI.
THERE IS ALWAYS SOME ERROE MESSAGE.
I CANNOT TOUCH MY MONEY, EVEN THEIR VIRTUAL CARD ISNT WORKING, WHICH MEANS MY MONEY IS UNACCESSIBLE AT ALL!
SUPPORT DOESNT GIVE YOU MUCH SUPPORT.
THEY STILL DEDUCT MY BANK CHARGE, I HAVE USD 9000.00+ IN TH ACCOUNT, IT IS LITERALLY ROBBED/ STOLEN BY THEM.
TOTAL SCAM BANK!
Reply from Rapyd2023-07-23
Hi Eric,
We deeply apologize for the frustrating experience you've had with our services, and we sincerely regret the inconvenience caused.
Your feedback is essential to us, as it helps us identify areas that need improvement and ensures a better experience for all our clients.
I am not able to locate your account details here, so please escalate your request again to [email protected] with the subject line 'Trustpilot'.
Thank you!
They've had over 90 USD 'on hold' for weeks but are unable to explain why. All I get is "Your case is still under investigation. We will get back to you again with more details, as soon as there is an update on the status of your case". Additionally, they have applied several 'Transaction fees to Rapyd' charges without explanation. No phone number, no live chat. Appalling service.
Reply from Rapyd2023-07-16
Hi Rajiv,
Thank you for taking the time to provide feedback on your recent experience. We apologize for any inconvenience and frustration you may have experienced. I have passed along your feedback to the relevant team to improve our services.
I am not able to locate your account details here, but please escalate your issue again to our support team [email protected] with the email subject line 'Trustpilot'.
Hi was told by my broker Ox securities that the payment platform is down and due to this our withdrawal is delayed in Singapore. Is it up yet?
Reply from Rapyd2023-07-13
Hi,
Thank you for taking the time to provide feedback on your recent experience with our company. We apologize for any inconvenience caused. The service is up and running. I am not able to locate your contact details here, but please escalate your question to our support team at [email protected] with the email subject line 'Trustpilot'
Thank you!
They are not able to solve any issue. They have taken yet more than a week to answer my question about on hold transaction done more than 2 months ago by a rental car who I've rented many times with no issues with other cards.
Reply from Rapyd2023-07-13
Hi Damian,
Thank you for sharing your feedback regarding your experience with our company. We apologize for the delay in addressing your inquiry and any frustration it may have caused you. We value your feedback and will use it to learn from our mistakes and enhance our services moving forward.
I am not able to locate your account details here, but please escalate your issue again to our support team [email protected] with the email subject line 'Trustpilot'.
Thank you!
I confirm reviews with various problems that indicate that the support service is ignoring and not responding.
But in my case, I didn’t even manage to use their services, because after registering there, I had to fill in preliminary data, after which I had to wait for the sales department to contact me. And as indicated there, up to 30 days can take.
So for several months no one contacted me at all.
To my questions in support, about when the sales department will contact me, no one answered me!
In general, for several months my account is just in the sandbox and support is not responding.
Reply from Rapyd2023-07-05
Hi,
We apologize for the inconvenience you have experienced and thank you for bringing this issue to our attention. We understand the frustration caused by the lack of response from our support team and the delay in the sales department contacting you, and this is definitely not the experience we intend for you to have.
I am not able to locate your account details here. Would you mind forwarding your request again to [email protected] with the email subject line 'Trustpilot'?
Thank you!
The entire payment process is safe.
The checkout page is very efficient and our money is trusted well and we receive payments instantly
Reply from Rapyd2023-07-05
Hi Katherine,
Thank you for your valuable feedback! We're thrilled to hear that you find our payment process safe and efficient. We appreciate your trust in our platform and the positive note about receiving payments instantly.
We're constantly working to provide the best possible service, so if there's anything else we can do to enhance your experience, please let us know. We look forward to serving you again in the future!
Thank you!
What more can I say?
Rapyd simply works.
Since we integrated into their payment platform, it just … works.
Splendid job guys.
Reply from Rapyd2023-07-05
Hi Jane,
Thank you so much for your wonderful feedback! We are happy to hear that
our payment platform has been working seamlessly for you since the integration.
Your kind words mean a lot to us, and we appreciate your recognition of our efforts. If you ever have any questions or need further assistance, please don't hesitate to reach out.
I've made a payment of 1202 EUR to a business partner that I know very well and we even see each other every day. This payment has never arrived to my business partner and even with all the proofs from the other bank, RAPYD are not replying to my emails anymore, and when they reply, they don't even care. But they can withdraw 99 EUR each month for the monthly fees without problem. This is stealing people's money and I will not let this happen like that.
I've asked them multiple times to send me their legal team contact details, they don't reply to this. They finally told me that the refund is on the way, but guess what, 2 weeks have passed and still no sign of this refund.
Reply from Rapyd2023-07-04
Hi Alma,
I am sorry to hear that you are experiencing difficulties with Rapyd's platform. I will forward your feedback to the relevant team to improve our services.
We are committed to providing the best possible customer experience, and we take this feedback seriously.
I am not able to locate your account details, but please escalate your issue again to [email protected] with the subject line ‘Trustpilot’ for further assistance.
This bank is a pure scam !
You can receive money on your account but it is impossible to withdraw it. The corporate card they deliver does not work.
Making a transfer is not working neither.
Everytime you try there is an error.
The support never answer or answer with predefined answers which not help at all.
I am surprised such a company is still operating because this is clearly a scam. I sam afraid i will never see my money again.
Does anybody knows if we could file a case in HK against them ?
Reply from Rapyd2023-06-29
Hi Julien,
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you have had. We take all customer feedback seriously, and we apologize for any inconvenience or frustration that you may have experienced.
For further investigation, would you mind sending me the case number you have opened?
Thank you for your cooperation.
Hello guys, I applied my KYC form in April 2022 and I am still waiting to be approved :D :D
Reply from Rapyd2023-06-27
Hi Kitto,
Thank you for reaching out to us and bringing this matter to our attention. We apologize for the delay in approving your KYC form. Rapyd is obligated to comply with strict regulatory requirements which can often cause delays in the verification process. We understand your frustration, and we want to assure you that we are working diligently to complete the verification process as quickly as possible.
I am not able to locate your account details, but please escalate your issue to [email protected] with the subject line ‘Trustpilot’ for further investigation.
Thank you!
After holding my money for over a year and 180 days after my account was closed I was told my funds would be released 3-4 days after June 19th 2023, that time has gone and they have still not returned my funds. They are now not answering my emails. They are trying to steal my funds. Do not work with this company under any circumstance you will regret it.
Don’t trust all the fake reviews they posted which suddenly appeared everyday after their rating hit rock bottom
Reply from Rapyd2023-06-25
Hi Sal,
We sincerely apologize for the inconvenience and frustration you have experienced regarding the release of your funds.
We want to assure you that we have no intention of withholding or stealing your funds. We value our clients and their trust, and we strive to provide the best service possible.
I am not able to locate your account details, but please escalate your issue to [email protected] with the subject line ‘Trustpilot’ for further assistance.
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