Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
Written by the business, not verified by us.Rotimatic (www.rotimatic.com) has a 3.1 out of 5 rating on OK.one, based on 544 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 6% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Customers frequently complained about heavily delayed orders and excessively long waiting times before finally receiving their items or replacement parts. Consumers also noted poor product quality, stating that the machines broke down quickly and made loud noises while customer support consistently failed to respond. Some reviewers were happy with the customer service when they successfully managed to connect with the support team. A few consumers appreciated the patient troubleshooting provided by helpful agents during scheduled calls. Some people also mentioned that they liked using the machine despite its high cost and previous issues.
Auto-generated from all reviews of this business. For reference only.Angelo was awesome solving my issue with the machine. I stayed online until I was able to solve the issue. Best service ever.
Happy to know your issue was addressed, Nita. Thanks for highlighting Angelo’s support!
I’d like to share positive feedback for Martin from customer service. He was extremely helpful in resolving all four of my issues quickly and clearly. Martin was patient, knowledgeable, and made the entire process smooth and stress-free. I really appreciate the way he handled everything—it made a big difference!
Happy to know your concerns were addressed, Ridhima. This surely makes Martin’s day! Thanks for the appreciation.
So happy with Daryl. He promptly answered my query and updated the machine to resolve the issue and it works well now, just made 8 rotis after a very long time, thank you
It’s great to hear your machine works well, Ashwin. This awesome note definitely will brighten Daryl’s day
Thanks so much, Nyra! Your feedback means a lot and will surely be shared with the team.
Nomer was simply outstanding. Knowledgeable, patient, respectful and calm, he was the perfect customer service professional. He was on top of the issue and followed up with my email with all the right info. Five stars to his professionalism and customer service values!!
Hi Aasavari, thanks a lot! Nomer will be so glad to hear it. We’ll definitely share it with him.
Timely communication, good service
Thank you for the valuable words!
Darryl in Singapore was amazing help via chat. Very responsive and thorough. He was knowledgeable and was able to guide me. He was able to help resolve my issue. I truly appreciate your team or guidance and support after all these years. The customer service is absolutely amazing. Thank you again for all your help and creating such an amazing machine and knowledgeable team behind it!
Darryl’s gonna love this 😍 Thank you for taking time to share this with us!
Leopoldo was very patient and helpful. He spent a significant amount of time in walking me through various troubleshooting steps to diagnose the issue with my Rotimatic machine. Appreciate his help.
This will surely brighten Leopoldo’s day! Thank you for sharing, Sesha. It means a lot.
Thanks a lot, Kirti! Our support team is always here to help you out.
Customer service was nice, robot is cool.
Glad we could help! Thank you for appreciating our support team 😊
This means so much. Thanks a lot, Hamad!
Great customer service and Joms was able to troubleshoot the issue remotely and help fix it
Thanks for highlighting Joms support. We’re glad to know that the issue got fixed smoothly.
It took a couple of hours to fix the issues with my machine, but the support person Joms was there throughout. I also like that most steps could be run remotely and didn’t need me to do much.
Great to hear our team could help you out. We’ll be sure to share this with Joms, he’ll love reading it!
Excellent service
Thank you for your appreciation 😊
My kicker was stuck for about a month and was not able to make rotis. I was able to book time with the support staff and they helped me fix the issue over the call. They also made adjustments to my specific setting based on my needs. I am happy with the troubleshooting and fixing the issue remotely.
Glad to know this sorted for you remotely at the right time, Abhilasha. Your appreciation means a lot to us!
It was very easy to get help from the app. No wait and they had experts to help . The issue was flour was not dispensed. My problem was resolved easily and fast, I am very impressed and so happy now. I am excited to use the machine again.
Happy we were there to help when you needed us. Thanks for the appreciation, Shanti!
No noise at all, very soft rotis… size also is better and improved.classic roti setting works perfectly after a few initial hiccups. Rotimatic NEXT is really Next Level. No noise at all, very soft rotis… my family and I are absolutely in love smoother user experience with fewer flour-type hassles, quieter operation, and removable parts that ease cleaning—overall happy with the upgrade Quieter operation, soft and consistent rotis, improved design
This is exactly what we love to hear! 🥰 We’re delighted that the improvements in RotimaticNext are making are making a difference for you and your family. Thank you for sharing your journey with us!
Rotimatic support team is very responsive and worked with me until issue was resolved. Best customer service.
We’ll surely pass this to our support team, Avi. They’ll be delighted to hear this!
Quickly able to identify and fix the issue.
Great to hear our team could help you out quickly. Thank you, Raju!
Great support in fixing folded rotis. Thank you
Thanks a lot! We are always here to help you out anytime.
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