Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
Written by the business, not verified by us.Rotimatic (www.rotimatic.com) has a 3.1 out of 5 rating on OK.one, based on 544 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 6% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Customers frequently complained about heavily delayed orders and excessively long waiting times before finally receiving their items or replacement parts. Consumers also noted poor product quality, stating that the machines broke down quickly and made loud noises while customer support consistently failed to respond. Some reviewers were happy with the customer service when they successfully managed to connect with the support team. A few consumers appreciated the patient troubleshooting provided by helpful agents during scheduled calls. Some people also mentioned that they liked using the machine despite its high cost and previous issues.
Auto-generated from all reviews of this business. For reference only.Rotimatic team fixed my issue. They were inactive for quite a bit in between troubleshooting. I am glad to have Rotimatic working again.
We’re happy to have resolved the issue and got your Rotimatic working smoothly again, Rohit. Thanks for bearing with us during this phase.
I’ve had my Rotimatic for less than a year, and unfortunately, it’s been quite a frustrating experience. It’s been 27 days since the kicker broke, and while the support team acknowledged it was a manufacturing issue and agreed to send a refurbished replacement (since there are no technicians available in Australia), I’m still waiting for any shipping details. Despite multiple follow-ups, there’s been no update. In the meantime, I can still use the machine, but it ends up wasting 4–5 rotis every time due to the broken part — which is disappointing given the $3500 price tag. Honestly, at this point, making rotis by hand seems like a better option. I really expected more in terms of reliability and after-sales service.
Hello Mahesh, we apologize for the disappointment caused. To make things right, please do share your registered mail ID via [email protected] to assist you further. Thank you.
Firstly, Rotimatic itself was the best experience ever, now the Rotimatic Next is really Next Level. No noise at all, very soft rotis, easy storing option, i could see the size also is better and improved. I had both for a few days until I returned the old one, so I could easily compare. My family and I are absolutely in love with Rotimatic - again and this time its NEXT level ! -Dayton, OH
This is exactly what we love to hear! 🥰 We’re delighted that the improvements in RotimaticNEXT are making re making a difference for you and your family. Thanks for sharing this love, Swapnil!
It resolved the issue of folding rotis for the trial we did of making 3 rotis.
Glad to hear the folding issue is resolved, Pradip! We hope your next batches of rotis come out just as perfect every time.
Fantastic customer support from romantic. They helped fix my issue in 5 mins.
Your feedback means a lot, Ratna! Happy to know our support team got your issue fixed shortly when you needed us.
I recently upgraded to the Rotimatic Next. After initial hiccups, I was able to make rotis without having the hassle of choosing flour type. Their new classic roti type makes perfect rotis. Also, it’s less noisier than the previous version(honestly you can’t use it in a library as they claim, but is definitely a plus from previous ones) and the parts come out cleaner for washing. The customer service is slow and now we are being asked to schedule meetings at our convenience via Google meet(for issues which need live troubleshooting)rather than immediate assistance. Overall, I am happy with the NEXT version of Rotimatic and will definitely recommend.
Thank you for such a wonderful review, Kamath. We’re committed to making every interaction better and look forward to serving you even more efficiently next time.
Anytime I have problems with the machine your support team is great always solve the issues related to the problem. Really appreciate your support team
Thank you for sharing your experience, Nasreen! We’re happy we could resolve your concern.
Paul was able to resolve the concern I raised and answer my queries
We’re so glad to hear this! Paul will be happy to know his support made a difference. Thanks for sharing your experience, Vibhor!
Great to hear our team could help you out quickly. Thank you, Aarti!
The support understood my problem . He did check every part . We tested making 5 rotis which came out ok. Within a day we shud be getting back the best rotis. Overall experience was good .
Glad to know that our support team was able to resolve things. Happy to assist you, Manisha!
Angelo was very methodical and clear in directions which helped solving my problem remotely
Happy to know Angelo could get this sorted for you. Thanks for sharing your experience.
Thanks for the appreciation, Prasanna! We’re glad our team assisted you and got the issue fixed instantly.
Big thanks to Joms for the amazing support with my Rotomatic. I ran into some issues, and he guided me through everything with patience and expertise. Now it's working perfectly, and I’m so excited to start using it! The product is fantastic, and Joms made the whole experience even better. Truly grateful!
We have Rotimatic over 3 years now. Having a hot roti in everyone's plate is a habit now. Rotimatic does need an attention from time to time, especially when it's aging. Good thing is that customer care is prompt resolving the issue each time. Rotimatic does need re-calibration and software updates. The customer care is an important aspect of Rotimatic function.
The technician,Paul, was very patient and professional. He resolved my issue. His directions were clear and easy to follow.
Excellent customer support Reps, Leopoldo was extremely knowledgeable and was able to resolve the issue as soon as he was able to remotely connect to my Rotimatic. It did take me a lil bit to get in touch with with customer support, the app didn’t work, no response to emails or a scheduled call but once I got hold of them it worked great. Thanks
I ordered Rotimatic Next on March 23,2025 and I was promised the delivery of Rotimatic in May to Pennsylvania, USA. It has still not been delivered, and several attempts to get in touch with them have been met with no clarity. The support team are just listeners, and no one acts on the complaints or requests made to them.
Hi Sheilendra, We sincerely apologize for the delay with your order and the inconvenience this has caused. We're also looking into why our customer support hasn't been able to assist you effectively. Please email us your order number at [email protected], and we’ll gladly provide you with an updated ETA for your shipment.
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