The safe was in better condition than…
The safe was in better condition than advertised and the staff was friendly and helpful.
About Safe & Vault Store.com
Data updated- Website
- www.safeandvaultstore.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 86 reviews
- Replies to negative
- 93% (14/15)
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About this business
SafeandVaultStore.com is the leading online retailer, providing an extensive selection of safes and security solutions tailored to residential and commercial settings, including custom security solutions.Shop Our SafesSpecials & DiscountsGun & Rifle SafesHandgun & Pistol SafesBurglar & Fire SafesFireproof Safes & Waterproof Chests
Written by the business, not verified by us.Is Safe & Vault Store.com legit?
Safe & Vault Store.com (www.safeandvaultstore.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the support staff is exceptionally helpful, knowledgeable, and patient when answering complex questions and guiding personal purchases to ensure complete satisfaction. People also appreciate the exceptionally fast delivery services, noting that heavy items arrive well-packaged, completely intact, and exactly as described online. Some reviewers were not happy with occasional shipping delays and frustrating order processing issues that significantly slowed down overall fulfillment. A few customers additionally reported receiving damaged items or experiencing unexpected problems with product functionality upon initial setup and daily testing.
Auto-generated from all reviews of this business. For reference only.What people say
Great door and better service
I’m really happy with this door and the purchase. The door shipped and arrived very quickly and when I installed, there was a small issue which I called the store. Robert called me back immediately and worked through the problem. We didn’t resolve that night, but he drove out to the manufacturer the next day and we resolved it with the manufacturer and him and me. I had to take the door inside panel off so when I went to put it back on, I decided to use 1 inch of plywood versus the 5/8 inch drywall. I know the fireproofing maybe altered slightly but I’d say it’s fairly close. I really like the door. They even sent me a little “extra” package for my trouble.
Simon spent more than a few calls with…
Simon spent more than a few calls with me, helping to choose the right safe. Then he went above and beyond to get one of them for Me to purchase. Just great service. I would highly reccommend your company to anyone.
Rep was awesome
Rep was awesome, he found the piece I needed for my safe. He recapped the call
Positive thoughts
Everything was easy and a good price. I hope delivery goes as smoothly.
Good communication and was very…
Good communication and was very empresses with how well the vault door was crated and protected. For such a heavy item it came flawlessly to us. Installation went well. Very straight forward and nice design!
Well done
Well done! The website was easy to navigate, my orders were processed quickly, and shipping was incredibly fast. Everything arrived exactly as described and in perfect condition. Highly recommend Safe & Vault Store.com for their excellent service and they were actually the authorized retailer for the two products I wanted.
Great purchase
Great purchase, very knowledgeable and fast assistance. Was so happy made a second purchase and will be back.
AMSEC 3020ES Home Security Safe
I ordered the Amsec 3020ES and am pleased with both the safe and the service I received from the sales reps at Safe&Vault. The safe was delivered timely and intact. 5 STAR experience all the way around.
When I purchased the product in mid…
When I purchased the product in mid February, there was no indication on the website that it was backordered until mid May at the earliest. That's a total ripoff. I'm contemplating if I want to cancel the order.
Reply from Safe & Vault Store.com2025-02-18
We sincerely apologize for the frustration caused by the backorder situation. We understand how disappointing it can be to place an order expecting a certain delivery timeframe, only to find out later that the product is delayed. Transparency is very important to us, and we are continuously working to improve how backorder statuses are displayed on our website to prevent situations like this. We see that your order has been canceled, and we completely understand your decision. If there's anything we can do to assist you in the future, please don’t hesitate to reach out. We truly appreciate your feedback and hope to have the opportunity to serve you again.
Easy to order
Easy to order, easy to return
100% Will Recommend
Company is great! They answered all of my questions. They provided great service. My new safe is excellent and is perfect for my needs. One hundred percent recommend the Safe & Vault Store.
Jeff in Customer Service was awesome to…
Jeff in Customer Service was awesome to work with on my purchase! Thanks for a great experience.
Can’t deliver product until April.
Reply from Safe & Vault Store.com2025-02-13
Thank you for your review. I'm really sorry we are unable to get your product shipped out until April 2025. Our manufacturer is running behind on getting these from overseas. If anything changes on the lead time or you decide to cancel your order, feel free to reach out to me directly at [email protected]. Thank you for your business, we appreciate it. Thanks, Dominic Schwebs SafeandVaultStore.com
Excellent customer service
The sales rep Amber, was friendly knowledgeable and a pleasure to deal with, I told her we were a nonprofit and funds were tight and she gave me a discount. The safe that we were looking for. I also found on Amazon and it was $500 more. I would definitely recommend this company.
Good experience
Good, quick Chat support. right product, good price.
Amazing service
Amazing service. Great products. BEST prices. The owner and the staff go absolve and beyond in every way! Love this place.
Chairish
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