SafeandVaultStore.com is the leading online retailer, providing an extensive selection of safes and security solutions tailored to residential and commercial settings, including custom security solutions.Shop Our SafesSpecials & DiscountsGun & Rifle SafesHandgun & Pistol SafesBurglar & Fire SafesFireproof Safes & Waterproof Chests
Written by the business, not verified by us.Safe & Vault Store.com (www.safeandvaultstore.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-04.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the support staff is exceptionally helpful, knowledgeable, and patient when answering complex questions and guiding personal purchases to ensure complete satisfaction. People also appreciate the exceptionally fast delivery services, noting that heavy items arrive well-packaged, completely intact, and exactly as described online. Some reviewers were not happy with occasional shipping delays and frustrating order processing issues that significantly slowed down overall fulfillment. A few customers additionally reported receiving damaged items or experiencing unexpected problems with product functionality upon initial setup and daily testing.
Auto-generated from all reviews of this business. For reference only.The safe fit perfect under the back seat of my truck, and was easily secured with the provided locking cable. It works flawlessly, and gave me peace of mind as I traveled across the country with 2 hand guns. Thank you for a great product!
I love my safe. I love the high-quality product. I've been extremely happy.
Amber was very knowledgeable and answered my questions in detailed along with an great video that explained how to take the rails?legs off the safe. This was a great customer service experience you are very lucky to have a customer service rep as knowledgeable as her.
Great service and quick shipping as well as great price. I’ll definitely use the online store for future purchases. Thank you
Quality product and fit as described. It did take longer than we expected to receive.
They promptly resolved a missing component from the manufacturer with absolutely no hassle.
The sturdiness of the safe along with the timely manner in which the order was processed and delivered. I did replace the key lock with a biometric one for faster access,
I wanted to buy an accessory for my safe. When the chat bot found out I bought the safe from a local business the chat ended.
Hi Joe, we're sorry to hear about your experience with our chat system. Our goal is to assist all customers, regardless of where they purchased their safe. It sounds like there may have been a misunderstanding, and we’d love the opportunity to help you find the accessory you need. Please reach out to our customer support team at 800-207-2259—we’d be happy to assist you!
Fast shipping. Product arrived sooner than expected. Never had problems ordering my safes from this site. Will be ordering 1 more soon. Best place to get your safes
Dislike programming instructions took call to Hornsby to get number pad programmed. Still haves been able to program biometric fingerprint reader. Very poor instructions and method.
Thank you for your feedback. We're sorry to hear that you had trouble with the programming instructions. We want to make sure you’re able to fully set up and use your safe without frustration. While I wasn’t able to locate your order in our system, I’d be happy to assist you in any way I can. Please reach out to our customer support team at [email protected] or reply here with your order details, and we’ll do our best to guide you through the setup process. We appreciate your business and want to ensure you have a great experience with your safe!
It was such an easy process. Thank you.
Fast Shipping. Good comms. Easy delivery. Nothing not to like.
The site was easy to navigate . The products they offer are from top manufacturers. The live chat was conducted by a very knowledgeable person! I found exactly what I was looking for. Evan got 20$ off.
Bought a safe bottom safe won’t open have not heard back from them about what they going to do.
We're sorry to hear about your experience and that you haven't received a response yet. We understand how frustrating this must be, and we want to make things right. We reached out to the manufacturer’s service department on 2/4, but we will follow up again to ensure your issue gets the attention it deserves. In the meantime, if you have any other questions or issues, please reach out to our customer support team at 800-207-2259, and we'll do everything we can to assist you directly. Your satisfaction is important to us, and we appreciate your patience while we work to resolve this for you. Best regards, Dominic Schwebs SafeandVaultStore.com
Fair prices, quick delivery and excellent customer service.
Amber was very helpful, on the web chat and on the phone. Excellent customer service and great price on the item I needed.
JP was great start to finish. We had to converse on a few different days. He always followed up and was very informative.
Website easy to use. Good prices
I needed to change an order and the customer service agent handled this beautifully. I haven’t yet received the product, but the customer support from this company is so far terrific.
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