Matter of fact answering of my…
Matter of fact answering of my questions.
About Safe & Vault Store.com
Data updated- Website
- www.safeandvaultstore.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 86 reviews
- Replies to negative
- 93% (14/15)
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About this business
SafeandVaultStore.com is the leading online retailer, providing an extensive selection of safes and security solutions tailored to residential and commercial settings, including custom security solutions.Shop Our SafesSpecials & DiscountsGun & Rifle SafesHandgun & Pistol SafesBurglar & Fire SafesFireproof Safes & Waterproof Chests
Written by the business, not verified by us.Is Safe & Vault Store.com legit?
Safe & Vault Store.com (www.safeandvaultstore.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the support staff is exceptionally helpful, knowledgeable, and patient when answering complex questions and guiding personal purchases to ensure complete satisfaction. People also appreciate the exceptionally fast delivery services, noting that heavy items arrive well-packaged, completely intact, and exactly as described online. Some reviewers were not happy with occasional shipping delays and frustrating order processing issues that significantly slowed down overall fulfillment. A few customers additionally reported receiving damaged items or experiencing unexpected problems with product functionality upon initial setup and daily testing.
Auto-generated from all reviews of this business. For reference only.What people say
SVS does it right!
What made it great was another company couldn't even tell me ahead of time what the shipping charge would be. SVS took care of that with free shipping. The item arrived quickly and as expected
waited 3 weeks and then I was said its…
waited 3 weeks and then I was said its not in stock
Reply from Safe & Vault Store.com2025-09-22
Thank you for sharing your feedback. I completely understand your frustration with the delay. You placed your order on August 1st, and unfortunately, on August 11th, we learned from the manufacturer that the safe was out of stock. We canceled and refunded your order right away, but I realize it was disappointing to wait only to find out it wasn’t available. We do our best to keep stock information accurate, but sometimes the manufacturer’s updates don’t reach us as quickly as they should. We’re working to improve communication so this doesn’t happen again. I’d be happy to help recommend similar safes that are in stock and ready to ship if you’d like to find an alternative. Please reach out to us at [email protected] or call us at 800-207-2259. We want to make this right for you.
Very well made unit
Clear installation instructions.
They have good quality products.
It was delivered in a timely manner and the follow-up was exceptional.
Best Experience!
I was internet shopping for a large gun safe and luckily stumbled upon Texas Safe and Vault. Better yet, my contact was Konnelly. He took the time to walk me through the best options (through emails and phone calls/text) and was extremely knowledgeable and patient. I ended up making the purchase and the safe arrived perfect and even sooner than quoted. This wasn't the end of my experience. Konnelly followed up and made sure I got the warranty, and, at the time, rebate paperwork completed. He also took care of a small request to increase the lighting capacity inside the safe. I can't recommend Konnelly and Texas Safe & Vault enough, you won't get better advice or better customer service anywhere!
Simon made my experience great
Simon made my experience great! He guided me, advised me, gave me options to my initial inquiry, directed me to Ericka at NationWide Safe Logistics and she was a delight, as well as. She, too, was very pleasant and thorough. Thanks, y’all!
Bought my safe on line through this great business
Bought my safe on line through this business. They were very very knowledgeable and had the best price. What is amazing is that their business is located in Spokane and I am in Florida. Best deal.
Nice products
This company came through for me
This company came through for me. I needed a replacement la guard 3330 and a replacement dial and ring. They sent me the right safe lock and dial at a reasonable price. Thank you.
Jeff was very helpful in answering my…
Jeff was very helpful in answering my questions....
Simon was informative
Simon was informative, responsive and guided us to a solution that should be a positive outcome. We will know more in a couple of months when the safe is delivered and installed.
Excellent experience
Knew the safe I wished to purchase. Simon was quick, efficient and the experience was fast and simple to complete! I HIGHLY recommend the company!
Great, human-powered customer service
I realized a few minutes after placing my order that I'd ordered my safe with the wrong lock. I called them and was immediately connected to a human who was able to correct my mistake for me in about one minute. Thanks so much!
I had a problem with my Vaultek VE10
I had a problem with my Vaultek VE10. The electronic touch pad for access failed and was no fault of Vaultek. Unfortunately, I accidently left a package which leaked a glue substance into the unit. Customer support informed me that unit was not repairable and that I would be receiving a refurbished unit at no cost. This was wonderful news. Thank you Grace and Vaultek Support Team!!
Great selection and great staff.
The staff is very friendly and knowledgebable. They didn't try to upsale us into something we didn't need. Amber was exceptional to work with.
Safe and Safe Deposit Box
My bank rental safe deposit box was terminated after more than 40 years with the bank. Sales consultants discussed options over several months ranging from large 400 pound to smaller safes for my needs -- the pro's and con's. Included in the discussions were various strategies for location and/or concealment.
As far as the product is concerned it…
As far as the product is concerned it seems to be a nice well-built item, but I ordered a black safe and received a white safe. That being said I'm going to keep it as it blends into my wall color anyway.
Reply from Safe & Vault Store.com2025-06-23
Thank you for your honest review. We're glad to hear the safe is well-built and ended up blending in with your wall, but we're sorry to hear you received the wrong color. That’s not the experience we aim to deliver, and we appreciate your understanding. If there’s anything we can do to make this right or if you have any questions down the road, please don’t hesitate to reach out.
EVERYONE was Very helpful
Knowledgeable & Responsive
They were available to answer questions completely and promptly.
Chairish
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