Pouches underwear featuring high quality, performance intensive fabrics, super sexy styles and groundbreaking dual pouch design,Keeps Intimate Areas Comfortable
Written by the business, not verified by us.Separatec (www.separatec.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 69% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally soft fabric and overall comfort, noting that the quality materials keep them cool and relaxed throughout the day. Consumers also deeply appreciate the clever pouch design, which provides reliable support and all-day convenience without ever feeling restrictive or tight. However, some customers also noted that shipping and delivery took much longer than expected, leading to minor frustrations with the carriers used. Some reviewers were not happy with customer support responses or inflexible exchange policies when trying to resolve sizing or order issues.
Auto-generated from all reviews of this business. For reference only.Good underwear. I like the dual pouch that fits everything all in one. Price point honestly can’t be beat.
Thank you for your feedback! We’re glad you’re enjoying the dual pouch design and find the price a great value. We truly appreciate your support!
Great product and great service. Highly recommended !
Thank you for your kind words! We’re thrilled to hear you’re happy with both the product and our service. We truly appreciate your recommendation and support!
Return purchaser
Thank you for your feedback! We’re thrilled to hear you’re enjoying our products and truly appreciate your continued support.
The website says there's a guarantee on your first order. There isn't. Customer service offers exchanges but will not under any circumstances give you a refund. Customer service is polite, but all they do is write emails. This could be OK if the product weren't poorly designed. The pouches are weird, and the underwear doesn't keep you in all day. The modal fabric is thin enough that it isn't comfortable against zippers and jeans. It's far more awkward to flop out of a pouch with a big slit in it because the coverage isn't complete enough. The reviews on the site aren't legit. How can this be? Though I placed large order, I was never asked to write a review and you can't post an unsolicited one on the website.
Order straight from the site instead of Amazon. You will pay more from the site but will have better choices. What I ordered from the site was sent from Amazon. They sent what ordered from the amazon facility where I live to Ohio. I don’t live in Ohio so the package was undeliverable. The company does not have a customer service number. Through email they said they would resend it. It took two weeks to get what ordered which was way past the promised delivery date. The company offered no discount Or apology. If you are going to order this expensive underwear just do it from Amazon.
We’re truly sorry to hear about your experience and the frustration caused by the delivery delay. This is certainly not the level of service we strive to provide. In some cases, orders may be fulfilled through different logistics facilities in order to ship as efficiently as possible, but we understand that the address issue and extended delivery time caused significant inconvenience. We regret that this impacted your experience and apologize for the delay. Your feedback is sincerely appreciated and has been shared with our team as we continue to improve our fulfillment and communication processes. Thank you for taking the time to share your experience.
I ordered size Large based on the size chart for a 38" waist, but they were way too tight. When I tried to exchange them, support refused. They claimed my items were "Final Sale" clearance because of a discount I used, even though I paid full price for the first pack and the items were not marked as clearance on the page. Support even admitted the clearance section was "temporarily hidden" on the site during the promo. Using hidden classifications to void a satisfaction guarantee feels dishonest. I won't be ordering from here again.
We’re sorry for the frustration regarding your order. As it was part of a clearance promotion, these items are not eligible for exchanges or the Satisfaction Guarantee, as stated in our policy. We appreciate your feedback and will use it to help improve our processes. Thank you for sharing your thoughts.
Fantastic product...most comfortable wears I have ever owned. Ordering was easy, convenient and quick! This is my third order, don't get me wrong, I still have the underwear from my first order...
Thank you so much for your kind words! We’re thrilled to hear you continue to enjoy our products and that your experience with ordering has been smooth. We truly appreciate your continued support and look forward to serving you again!
I really like their products, honestly the best underwear I've ever had. They also did a great job with contacting me promptly to notify me that the item of my chose was out of stock, offered alternative colors as replacements, and got the order modified very quickly and shipped. The only real problem was that after it shipped took a long time to arrive, for what they charge on shipping, I expected it to be faster. It doesn't help that they use a random partial carrier I've never heard of before, I'm not sure why they can't just use priority mail. Flat rate shipping for a package my size would be less than $10, and definitely would have taken less time to arrive. Instead, they're using a cut rate delivery service that charges the same cost as the postal service and yet is somehow even slower.
Thank you for your thoughtful feedback! We’re glad to hear you’re enjoying our products and that our team was able to assist with your order so promptly. We apologize for the slower shipping experience and appreciate your comments — we’ll continue to review our shipping options to improve delivery times. Thank you again for your support!
Most comfortable underwear I have and the only ones I will wear from now on!
Thank you so much! We’re thrilled to hear you love the comfort and that our underwear will be your go-to from now on!
They aren't Separatec. They aren't very comfortable. They squash my junk.
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We’ve reached out to you directly via email to clarify the differences between our pouch designs and offer a solution under our Satisfaction Guarantee. We value your support and hope to help you find the style that works best for you.
I have not received my order yet. It was ordered on October 8 and tracking it says was expected on the 31st.
We’re sorry to hear about the issue with your order. We’ve reached out to you directly to assist and ensure a solution. Thank you for your patience!
Sales and delivery is good. While it meets the mentioned functionality the quality of the product is questionable
Thank you for your feedback! We’re glad to hear that you’re satisfied with the sales and delivery experience. We’re sorry to hear that you have concerns about the product quality and will share your comments with our team to continue improving.
Thank you for your kind words! We’re thrilled to hear you enjoyed the fit and our speedy service.
Nothing special. I wanted to try something new. I love the fit and especially the separation between my little man and the testicle. I've been wearing them for a few years now and like the wide waist band vs the narrow band.
Thank you for your feedback! We’re glad to hear you enjoy the fit, the separation design, and the wide waistband. We appreciate your support and hope you continue to enjoy our products!
the service was great but the new underwear are not like the first ones i got did you change your sizeing the new ones seem tigher i tried the old ones back on and they are more comfortable
Thank you for your feedback! We’re glad you were happy with our service. Regarding the fit, we occasionally make slight adjustments to our sizing for consistency and comfort. We appreciate your input and will forward your comments to our product team for consideration.
Wonderful! My boyfriend loves them. Great price and quality! Will be buying more
Thank you for your feedback! We’re thrilled to hear your boyfriend loves them and we appreciate your support.
The feel and comfort are great, the pouch is good also. On the functionality of the hole/hood system, I either don’t stay through the hole throughout the day or I don’t stay under the hood and not staying under the hood is a lot more agrivating than staying through the hole.
Thank you so much for your feedback! We’re thrilled to hear that you enjoy the feel, comfort, and pouch of our product. We also appreciate your thoughts about the hole/hood system — your experience helps us understand how we can continue to improve our designs. Thanks again for taking the time to share your experience!
Package never received. I reviewed the delivery photos. My apartment complex has parcel lockers. The delivery person showed a shelf with many packages that does not exist in the complex office. Please refund or send my order via FedEx or UPS.
We’re truly sorry to hear that you haven’t received your package yet — we completely understand how frustrating this must be. Our team has already reached out to you directly to arrange a replacement shipment as quickly as possible. Please check your messages when you can so we can make sure everything gets resolved for you soon. We really appreciate your patience and understanding, and we’ll make sure this is taken care of promptly.
Very comfortable. Probably the best support I have worn (better than Saxx, Shinesty, Weldon). Love the single pouch over the double pouch. I thought the material was a little thin. Would love to see single pouch in a trunk style.
Thank you for your detailed feedback! We’re thrilled you enjoy the single pouch design. We’ll forward your suggestion for a single pouch trunk style to our product team for consideration.
Thank you for your feedback! We’re glad you’re happy with the colors and fit.
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