Ski.com is the largest provider of mountain vacations in North America. We customize complete mountain vacations to more than 120 of the most popular resorts and thousands of properties in the United States, Canada, Europe and South America. With one phone call or just a few clicks of the mouse, our clients are able to bundle together things like discounted lodging, flights, lift tickets, equipment rentals, ski school, activities like snowmobiling and more. Based in Aspen, Colo. since 1971, Ski.com is known for the top-notch personal service offered by its 67 Mountain Travel Experts, winter-sport enthusiasts who average 26 years in the business and who regularly travel to personally experience each destination and accommodation.
Is Ski.com legit?
Ski.com (www.ski.com) has a 4.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, remarkably patient, and deeply knowledgeable when assisting with complex trip arrangements. Many individuals note that the expert advisors are exceptionally responsive and successfully make the entire vacation booking process entirely smooth and completely stress-free.
Travelers deeply appreciate the prompt communication, quick turnaround times, and well-customized choices provided for various wonderful holiday destinations around the world. Consumers consistently highlight the truly exceptional customer service and expert guidance received year after year from dedicated professionals who always prioritize client needs.
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Teddy is the best!! We had an amazing experience working with our ski agent to book our vacation! From the very beginning, he is attentive, knowledgeable, and genuinely excited to help us plan the perfect trip. Teddy took the time to understand what we were looking for — from the right mountain and lodging to lift tickets and transportation — and handled every detail seamlessly.
Reply from Ski.com2026-02-13
Teddy takes a lot of pride in getting every detail right, and it’s great to know that came through in your experience. We’re grateful for the opportunity to help plan your trip and look forward to the next one.
The agent I worked with, Erin was great. She answered all of my questions and helped facilitate a date change.
Reply from Ski.com2026-02-13
So happy to hear Erin was able to make everything easy, especially with the date change. We appreciate you trusting us with your trip and hope you have an amazing time.
We appreciate the feedback and the continued trust. Our goal is to deliver every time, and we’ll keep working to make that experience even more consistent.
The housing rental and shuttle service bookings for skiing at Niseko Japan took a few weeks and many calls back and forth and were up to twice as expensive as booking our own housing and shuttle rental.
The Snow Dog Village studio was not a ski in/5 min walk out king bed as the IKON representative said. However... we loved our experience, the Snow Dog offered free daily shuttle to and from nearby lifts, the property was very clean, comfortable, and had good stovetop rice cooker, microwave cooking options.
Reply from Ski.com2026-02-11
Thank you for taking the time to share your feedback. We appreciate the honest input and understand how important clear details and efficient communication are when planning an international ski trip. These international trips can sometimes take some time to come together.
We’re glad to hear that once you arrived, you loved your experience in Niseko and found Snow Dog Village clean, comfortable, and convenient with the daily shuttle service. That’s wonderful to hear.
We truly appreciate you traveling with us and hope to assist again on a future ski adventure.
Erin. Erin was easy to work with because she is efficient putting everything together and getting back to me promptly. I'm very grateful for how seamless this process was and for her expertise. Thank you Erin.
Reply from Ski.com2026-02-11
We really appreciate this feedback. Erin’s efficiency and expertise are a huge asset and we’re glad she made everything seamless for you.
First time contacting and booking with ski.com. Truly greatful for the ease of booking and the great customer service provided by all the agents involved in my first booking!
Reply from Ski.com2026-02-11
Thank you for choosing Ski.com for your first booking. We’re happy to hear the process was easy and that our team took great care of you.
Erin is great!
Erin at Ski.com has helped me for years. She responds quickly and is very knowledgeable, answering all my questions. I will always come back to her!
Reply from Ski.com2026-02-11
We truly appreciate your continued loyalty. Erin’s responsiveness and knowledge are exactly why so many clients trust her year after year.
Kristine was amazing in helping me make this trip exactly what my clients wanted, no matter how many changes we made before booking. She was so helpful and easy to work with.
Reply from Ski.com2026-02-11
Thank you for sharing. We’re so glad Kristine could accommodate all the changes and deliver exactly what your clients were looking for.
I have worked with Lilly for years and find it wonderful every time. She is thorough, and super speedy. She always is there for quick turnaround trips, although I am trying to teach my clients this isn't the best method. She is kind and efficient and altogether amazing.
Reply from Ski.com2026-02-06
What a great compliment. We’re so glad Lilly continues to deliver such consistently strong service and truly appreciate your long-time partnership.
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