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Snapfish (www.snapfish.com) has a 1.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
Most reviewers were let down by their experience overall. Consumers frequently complained about terrible product quality, noting that personalized items and photos arrived blurry, badly cropped, or completely incorrect. People also experienced deeply frustrating delivery delays, missing parcels, and an absolute lack of helpful assistance from online customer support. Some reviewers were happy with fast delivery times, receiving their custom photo books quickly and securely in the mail. A few customers also mentioned that support agents successfully resolved their order issues by offering helpful credits or prompt replacements. Buyers noted that when everything went right, the final printed items looked exceptional and clear.
Auto-generated from all reviews of this business. For reference only.The site is awesome with several design options. The problem I had was the site kept freezing and error code saying: SITE IS NOT RESPONDING THAT was VERY frustrating because I was almost finished I just went back to check the pages and do any editing. It was a pain to say the least. I was literally pulling my hair and rolling my eyes for an hour. I kept saving my work and thankfully it was completed without losing anything.
Absolutely terrible. Every time I try to log in to track my order. I have to reset the password. Even though entering the correct password. Then when finally in, I go to track my order and its states not available. Try to speak to customer service, which is impossible. As online chat is a bot and can’t actually get to speak to someone.
Zero stars! Spent an hour adding, cropping, editing my photos. My cart total was $55.92 with a promo, they charged me $121.76. The promo was deemed invalid AFTER I hit “submit order.” VERY shady company.
Terrible product, terrible customer service. I ordered 31 square photos of various sizes, 4"x4", 5"x5" and 8"x8". The photos weren't square, they had wonky edges, no right-angles. They weren't printed to size or shape so the subject was cut off. Some photos had parts of different photos within them. I contacted customer service to ask for a replacement reprint, but was immediately told by the AI chat bot that, "print sizes are approximate, and minor variations in cropping and dimensions can occur as part of the production process, as outlined in our Terms and Conditions. I am sorry, reordering the prints would likely result in the same outcome, as these variations are inherent to the way our prints are produced." They repeatedly offered me a credit. I wanted a refund for prints and shipping (the shipping cost a lot). They said they would do a full refund, then refunded the prints minus shipping costs. It's a real waste of time to have to complain to a company about a defective product to be told that the rubbish they sent you is just what they do and what you should expect (as per their terms). I am a professional designer and I send files to print all the time, I expect a different quality of product and a different customer service response from the printer. For reference I have attached some photos of their prints (faces are blurred out by me for privacy) I have added red lines to highlight the wonky issues and sizing). None of these square photos appear to have a right angle (usually a given for a square) and the size variance is 1/2 inch on a 4" size which is over 10%.
The printing on some of the mugs was faded . Contact to this company is difficult to get a resolution. Chat line is not user friendly and there is no telephone
I ordered a photo book on Thursday, it arrived today (Tuesday). It is just perfect, the pages are glossy and of great quality. I was lucky enough to find a discount code for half price, so I ordered a bigger book. The images are of great quality, and it was really helpful that a warning comes up on the screen, during the order process, if the image will be of a low quality. This book was for one of my children to mark a special occasion, and I am so glad I ordered it. I will definitely be ordering from this company again, and recommending to friends. Thank you
The plates that stick on the back are completely useless. I have had broken ornaments that are sitting underneath my acrylic photos. I also have damaged photos. I spent over £300 on acrylics of our wedding photos. Absolutely shocking I am so very disappointed and upset. You can never talk to any customer service either so am unable to get any sense from a human. DO NOT ISE THIS COMPANY
1 project resulted in the production of 4 orders. 2 orders got a full refund. 2 orders were 'Gestures of Goodwill' I have got a multitude of books, all related to the 1 order, sadly none that have been printed correctly nor delivered damage free. I have had to spend hours having the matter escalated to senior management. First came Melissa Wangari, who has to date been the only honest person I have communicated with. Sadly, when the conversation became specific in relation to the Australian Consumer Law, Melissa was replaced by Jon (no surname provided, but previous correspondence say Jon Johnson). Unfortunately Jon's bullying tactics crumbled and he has been replaced by a Mr.Snapfish (true). This company, I am now convinced, is run by scammers. The entire process has marked red flags. The ACCC will now follow up the serious breaches surfacing. They really need to be withdrawn from this country as the Australian public deserve better. And the pile of faulty orders I have before me...Snapfish advised me to dispose of it, precisely in the trash.
I had an order for over 865 pictures. I was trying to get all the pictures from my phone downloaded. When the pictures arrived, there was 150 missing, they were all completely out of order, faces were cut off, images were blurry . It was really bad.
I have used Snapfiah for years! I order a lot around the holidays! I make cards for 5 different friends and I make 3 detailed calendars every holiday, I also order prints and enlargements,too. I have always had really good customer service. They address the problem quickly and effectively. They have even helped me out when I made a mistake, without charging me more. I will continue to use Snapfish. I recently was required to use Shutterfly because the photos were with LifeTouch. The photos did not come as expected (tops cut off) no biggie- right? Shutterfly made a big deal basically didn’t want to simply fix the photos. Anyways just wanted to leave a long review about my love for Snapfish🤣🤣
I’ll put no star if I could don’t buy here this is a horrible company you’ll not get your refund even if the order is not shipped I told them I have a death in the family I’m traveling the package won’t find me it’s emergency they say they’ll give me a credit I want no credit course there’s nothing to buy. They have no sympathy that I’ve lost my mother they’re evil.
Absolutely fantastic service. 6 passport type photos for under £3 is phenomenal value including delivery. Royal mail did delay delivery but the photos are absolutely perfect. Saving me £9 if I'd used Max Spielman.
Had a problem with my printed mugs fading after 8 weeks after reporting this to snapfish. 3 more replacements were on the way. now saying no dishwashers. But good service on my problem thank you
I wish I had read the reviews before spending an hour trying to upload photos from my iPhone. The instructions do not work. Period. But I stumbled onto the right process finally - different from the INSTRUCTIONS! - scanned the code, chose my images only to get an error msg telling me my QR code had expired. WTF???? So, I did it again and another problem; the images I chose just did not upload. I'm done. 50%-off coupon notwithstanding, these people are clueless. They don't tell you there is a time limit to do everything, and they consistently tell people to keep the batch below 50. It would not even upload 10! Now, I know I can upload from my phone to a directory then up to SF, but OMG! WHY do they tell people to follow instructions and IT DOESN'T EFFING WORK!!!! If you can't write accurate instructions, then how can you make me a book that is high quality? According to the reviews, they don't. I never did get anything done after an hour trying.
The quality of their prints have become so low I'll never use them again.
Advise it's first class postage and then tell you it has been shipped but will take 5 days to get there! Err that will be 3 days too late. What a rubbish service.
Ordered two grid style posters for a funeral made up of memories of a loved one. Contacted customer service as I could see that on the due delivery date these were still on production line. Explained to customer service ( which was an actual person not AI as other suggest) the situation and the urgency of this order. The heartfelt messages and the lengths the team went to, to get these posters out and delivered as a priority the next day was outstanding. Kindness goes a long way. This team showed so much kindness and compassion - I'm truly grateful. Posters were excellent quality, all 105 photos were clear. Thank you so much!
Ordered a photo mug and images sub par. Blurry
Terrible Customer Service, their Customer support people are 'Unable to chase an order up as they can't contact the team that processes orders' what a load of shite, useless
Very poor quality photo prints: grainy and with a greyish tinge.
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