{0} er leverandør af digital billede print service online. Print dine billeder fra din desktop.
Snapfish (www.snapfish.com) has a 1.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
Most reviewers were let down by their experience overall. Consumers frequently complained about terrible product quality, noting that personalized items and photos arrived blurry, badly cropped, or completely incorrect. People also experienced deeply frustrating delivery delays, missing parcels, and an absolute lack of helpful assistance from online customer support. Some reviewers were happy with fast delivery times, receiving their custom photo books quickly and securely in the mail. A few customers also mentioned that support agents successfully resolved their order issues by offering helpful credits or prompt replacements. Buyers noted that when everything went right, the final printed items looked exceptional and clear.
Auto-generated from all reviews of this business. For reference only.Items given to Amazon logistics to deliver twice. Both times failed to find the address. Returned with no real explanation. Items were for Christmas, that's too late. Remember you can't pick who delivers your items and neither can they. It's all automated !! So after years with no problems I won't be using them again.
I ordered holiday cards. The order was processed quickly, arrived sooner than expected, and was high quality. Process of uploading and creating the cards was easy. The only off putting part of the experience came when they asked me to review how they did. I clicked 5 stars and was taken to a landing page that said by continuing I would be deemed to have consented to their terms of use. I clicked on the terms link. Most of it was understandable - I represented my review was based on my own experience and I was not affiliated with SF or paid for my review. BUT it also required me to INDEMNIFY the company! Needless to say I would not do that (and perhaps they should remind their lawyers this is the wrong context for seeking to cover their client with such boilerplate terms). Not cool.
I should have been leery about ordering from a company that has no phone contact. I needed a last minute gift so I jumped on for a photo book. I was pleased at the order turn around time but now realize I could have done the same thing at Walgreens and picked it up on the same day. They mailed out my Christmas presents with a big promise that they would be delivered on the 23rd. They sent me a tracking number for UPS... but I didn't get it and today's the 26th and UPS tracking stops somewhere in Carrollton TX So you call UPS and you don't even get transferred you have to call three different people to find out that at some point your package was given to USPS where you cannot track it. This is absolute terrible customer support especially when you try to get ahold of them and you get their customer service bot. I haven't seen the pictures yet I am assuming I'm probably not going to. But if their quality is as good as their customer support I'm not expecting anything great.
I would give ZERO stars if possible. What a completely horrible joke these people are. Spent hours choosing the best pics/uploading/edit/albums etc.. ordered many prints to arrive before christmas, paid extra to rush. no delivery- checked order today- status "cancelled" ?? no reason given no way to look up or contact these idiots, just cancelled. HOwever they did manage to CHARGE ME for this cancelled order. no refund at this time.
I ordered six books as a Christmas present for my wife. On opening them this morning, two consisted of wholly blank pages and another partly blank pages, whilst those that did have photos, had them badly cropped. Heads were missing or partly so, in spite of there being other parts of the originals that could have been omitted, such as ground in front of feet. I'm both most annoyed and bitterly disappointed. Take your custom elsewhere!
I'm so frustrated with Snapfish! I ordered Christmas cards 2 weeks ago, they came in misprinted. I reached out and they offered to reprint at no additional cost. I WOULD HOPE SO! I did nothing wrong. My proof was perfect before ordering. They did refund my $15 shipping cost, since now the cards would not be arriving in time to send out before Christmas. New cards arrived today and they are still printed incorrectly. Noone is in today, so now I need to wait until after Christmas to just get a refund. Terrible customer service and very frustrating!
Their customer service is nonexistent. DO NOT WASTE YOUR TIME OR MONEY. This company SUCKS. It’s all ai chat bots and they don’t connect to a person. This is why all these big companies need to be boycotted. Shop small. Snapfish is a rip off.
I ordered an ornament to commemorate my daughter's wedding. The proof looked perfect, the ornament I received had terrible quality (blurred) and the word "The" for "The Coleman's was cut off. I chatted with a rep who immediately said a replacment would be sent but instead they would make it out of porcelain vs. wood. I asked via chat to confirm it would be replaced on porcelain. I received the replacement (to the wrong address) and it looked exactly the same poor quality. After MANY chat sessions, I was told a supervisor would get back to me within 24-48 hours. I was anxious to get this ornament for their first married Christmas. After many chats and many promises, I still do not have a suitable ornament and have not heard from a supervisor. Never again.
Snapfish has an easy to use website and prices that are very cheap in comparison to other websites. However, quality of prints are poor even with higher resolution images. I had calendars made this year for family members as a Christmas gift and the pictures came out blurrier than expected with the colors slightly off. I also ordered photo mugs for family members and despite those pictures having been high resolution, when they were printed on the mug were terrible and very pixelated. Colors were not representative of the photos (white looked yellow) and faces were very blurry. I will never order from them again.
No delivery, no updates, no ability to chat if you use Google to sign in to the site, they really don't care if they are late and are very dismissive of the concept of a refund. Avoid if you can!!
Wish there was an option for 0 stars! I ordered my husband's most requested Christmas gift, a custom calendar, on 12/9. It took several hours to design, and cost me $20.89. I didn’t log in, assuming Snapfish would be sending a confirmation email. Nope! Radio silence! However, my bank records show they indeed took my $20. Finally on 12/19 I decided to try and contact "customer support". And, like others have mentioned, there is no one live to speak to, only "live agents" in chat, giving infuriatingly canned responses, and empty promises of sending you an email with the resolution. I took it to the Better Business Bureau, and have a complaint active with them. I'm hoping the BBB can help me retrieve the wasted money; Safe to say I will NEVER use Snapfish again!! **Update: i returned from Christmas travel to find the calendar I had made and very pleased with its quality. Who knows WHEN it arrived-- In time for Christmas? Anyone's guess. (We left home on 12/21, so Snapfish had from 12/9 to 12/21 to get the product to me). Do i feel bad about bashing Snapfish now? A little, but ya know what could have prevented that? REAL communication from Snapfish: starting with confirmation email (You would think that's obvious!) AND a working phone contact, with a human on the other end. So Snapfish moves up by one star, but I will continue to avoid this business....not worth the stress!
Placed an order for a plush arctic fleece blanket with text only and it came today and the text is fine but the blanket is nothing more than a thin piece of felt! EXTREMELY OVERPRICED FOR A POECE OF FELT!
I wish I could leave zero stars! The worst customer service experience ever! Buyer Beware!!! I ordered 40 Christmas cards with rush delivery- paying over $60!!! When they arrived, the card in the back of the stack had a very large chunk ripped out of it! Any type of quality inspection would've caught it. Now Snapfish is telling me- as a "one time courtesy", they will give me product credit for the future! So I don't even get all of the cards I paid for nor any refund for it. WHAT A JOKE! DO NOT ORDER FROM HERE!!!
Awful, took my money and my order never arrived. No way to contact them.’Live chat’ is Ai that just gives generic replies. Would never use again.
I took a lot of time to upload photos from a party and then order from them. The system is very clear and it would be difficult to order the wrong photos. I ordered a lot of different photos and different sizes which I was surprised were taking so long. Then today one arrived - it was of a photo of friend who died 3 years ago. I then logged on to see what was going on and could see that all the other photos = £64 order are of the same photo. I never even clicked on this photo when I made the order and instead I will have screen shoots to prove this. Why would I order so many different orders - i.e. 6 versions of 6 x 4 of the same photo???.. COMPLETELY THEIR ERROR but I cannot read anyone on the chat or email and no phone number. These photos were all to be Christmas presents....
Ordered Christmas cards and paid for expedited shipping on 12/13/25. Snapfish cancelled my order on 12/15 without warning, claiming "invalid address." I contacted support immediately via their chat platform and provided documentation to prove my address was entered correctly. I have no idea why their system says my address is invalid. My case was "escalated" to supervisor Ebenezer, who took another 24 hours to respond, and then responded with boilerplate language about address verification. This person clearly didn't bother to read the chat transcript because they suggested I made an error entering my address and I should reply with my correct address and reorder. I replied within an hour, citing the ticket number, and re-explaining that my address was entered correctly. I gave my address again, and I attached additional supporting documentation to prove that what I entered on my original, and what I was entering again, is my home address with a standard USPS mailbox in front. I suggested that since the error was theirs, not mine, perhaps they might offer a discount code so I could further expedite my holiday card order without paying more than my original price. Ebenezer never responded. No one from Snapfish has responded. ... It's now been over 50 hours since I first contacted chat for help with this, and I've gotten nowhere with them. The bigger problem: Aside from the inconvenience of having to re-create and order cards elsewhere, and the appalling lack of seriously BASIC customer service skills, the idea that Snapfish automatically cancels orders based on 3rd party address validation rather than simply shipping to what the customer provides is ludicrous. If I enter a wrong address and don't receive my package, that's MY responsibility. But Snapfish has decided THEIR database is more reliable than MY knowledge of MY own address... and that's how you lose customers. My USPS mail carrier delivers to my home daily. I can assure you, it exists. And I should add that I live in a NYC suburb in a house that was built in 1964... not new construction, and not somewhere obscure. I am beyond confused as to why Snapfish has decided that I don't live where I say I live.
I have been a loyal Snapfish customer for years and have always used them to create my personal calendars. Unfortunately, my recent experience has been extremely disappointing and frankly troubling. While customizing my 2025 calendar, I noticed that Juneteenth—a federally recognized holiday—was missing from Snapfish’s pre-populated holiday list. Even more concerning, there was no option to add Juneteenth under the holiday customization tab, despite every other federal holiday being included and editable. I reached out to Snapfish multiple times over the past two months seeking an explanation or resolution and received no response whatsoever. The complete lack of acknowledgment only made the situation worse. As an African American customer, this omission feels dismissive and exclusionary. Juneteenth holds deep historical and cultural significance, and its absence—combined with the company’s refusal to respond—comes across as careless at best and discriminatory at worst. When a company chooses which federal holidays are worthy of recognition, silence speaks volumes. After years of loyalty, I expected better. At a minimum, Snapfish should be responsive, inclusive, and willing to correct oversights that impact entire communities. Sadly, that was not my experience, and I will be deleting my account immediately.
Snapfish has got to have one of the most horrific user experiences for mailing cards and the like. It has a csv import function for addresses but has a ton of cryptic formatting rules and is completely useless at telling you what’s wrong. Just “something is wrong with your csv” no specific error, no row or column, no way to figure out the problem. It’s as if they lose money by mailing for you and don’t want customer to actually do that.
I used to order from snapfish in the past and the quality was ok but now they emailed me regarding making a purchase every 18 months or they will remove my photos and projects. I deactivated my account with them because it is ridiculous to force someone to make a purchase. I purchase when i want something not because of an email. It almost feels like blackmail!
I placed my order in mid-November. When it failed to arrive, the customer service rep placed a new order, promised by December 10. Once again, the order did not arrive. So disappointing. Would never use Snapfish again.
101 reviews matching
Snapfish.co.uk
Shutterfly
Mixbook
Photobox
Freesnaps
Canvasdiscount
Mpix
CanvasChamp