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Is Snapfish legit?
Snapfish (www.snapfish.com) has a 1.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently complained about terrible product quality, noting that personalized items and photos arrived blurry, badly cropped, or completely incorrect. People also experienced deeply frustrating delivery delays, missing parcels, and an absolute lack of helpful assistance from online customer support.
Some reviewers were happy with fast delivery times, receiving their custom photo books quickly and securely in the mail. A few customers also mentioned that support agents successfully resolved their order issues by offering helpful credits or prompt replacements. Buyers noted that when everything went right, the final printed items looked exceptional and clear.
Auto-generated from all reviews of this business. For reference only.
Ordered a custom puzzle and it is stuck where the shipper has not received the package
Ordered a custom puzzle and it has never been delivered. Did a chat and the agent reordered the puzzle and said it would be here Dec. 10. The first ordered Nov. 20 and the second puzzle ordered Dec 5 are both stuck in the same place:
12/10/2025, 07:00 am
Shipper created a label, ups has not received the package yet.
This company used to be good but has gone downhill. Also there is no phone number to call. Luckily PayPal , where we have buyer protection has refunded the money. The shipping costs are outrageous.
Snapfish is very undependable. I spent a SIGNIFICANT amount of money on Christmas cards and paid a SIGNIFICANT amount of money on RUSHED shipping. They did not get the order even close. I was supposed to have my rushed shipping product on December 8th and it isn't even shipped yet on the 13th. I contacted the company twice - the first time, the customer service rep didn't follow through, and the second one only reimbursed me for the rushed shipping. When you order a product and do not get it even close to being timely (they are almost a week behind what I was promised), there needs to be a reimbursement beyond the rushed shipping price I paid for. I would recommend NEVER using snapfish for anything based on my experience with them. Very unfortunate situation! You have lost this customer!
Most frustrating, terrible customer service I have encountered or should I say...HAVEN'T ENCOUNTERED. My order shipped 12/5, supposed to arrive 12/10; it's currently 12/13 and I can't find anyway to contact them to get any answers. All there sights tell me I don't have an order! There "chat" option is not real; it's all bot! Will never use or recommend this company! They are the absolute worst company I have ever experienced!
I ordered Christmas Cards from snapfish and paid extra for the “printed return address” feature. I figured it would save me a lot of time with that many cards. They arrived with BLANK envelopes; no return addresses. I tried requesting my money back for that feature. There is no phone number, so you have to use the “live chat” feature. However, due to the holidays and “high customer volume,” every time I try to get on the live chat, it tells me that I am at least number 100 in the queue. If your phone goes into sleep mode or you switch tabs at all, it kicks you out of your place and starts you at the end of the “queue” again. Same thing with a desktop. I tried for 4 days to get through, but unless you can literally sit there with the screen open for 2 hours and not change tabs or let it sleep, you will never get to talk to someone.
Snapfish sent me my personalized Christmas cards with THE WRONG FAMILY on them!!!! Their “customer service “ is a joke. Only online chat with zero resolution.
Love all the editing features for making calendars! I ordered 6 and they were all perfect and arrived quickly and securely via USPS. Great job Snapfish! I always order directly from Snapfish rather than letting Walmart or CVS print them. There's a big difference in quality IMO.
Snapfish terrible customer service and bait and switch tactics
Bought photo tiles that they advertised on Black Friday - 60% off. I think i purchased 13 of them. put in 60% off code - showed up in cart, total was $78 hit purchase and it said charge $180. Immediately sent email, never heard from them. Was on chat - disconnected 3 times. They asked me what the code was - I couldn't remember, didn't take a picture of it. They said they couldn't help with out the code. I said you know the code as its your company - just apply it. I asked to talk to supervisor, and that could not be done - then he just disconnected. I have screen shots of all of those chats. Without good CS - I will never by from them or any other company similar to them.
We ordered our Christmas cards from this horrible company. Snapfish sent us bent cards. All of them. I attempted to send them two emails with pictures of the damage. No one responded. Then I went to their chat site and she told me I was too late. And no refund!! Run far far away from this company. Horrible quality and horrible customer service
Received my Christmas Card order faster than expected. However, the quality was not good at all. The photos are grainy even though they were high quality professional photos. When I tried to order more online, the order is not associated with my account and they are unable to retrieve the design for some reason. I will use another service in the future.
I am extremely disappointed that my photo order has not been delivered. These photos were meant to be a present, and the delay has completely disrupted my plans.
My order was supposed to be delivered on Saturday 6th December, but the order hasn't even been shipped but is still processing. I spoke to two different Live Chat agents, who both explicitly assured me the photos would arrive were clearly lying!
Please provide an immediate update on where my photos are and when I can expect them to arrive. I would also appreciate knowing what steps you will take to resolve this issue and prevent further delay.
Absolute trash got delivered today. I now have to reorder 400+ pictures and multiple gifts and all the sales are over so this was a very expensive mistake to order from them!
I wish I could give snapfish a zero rating. When I created my cards online, the color of the card was different than the color of the cards I actually received. It was a darker red and as a result, the text on the back of my card was very difficult to read. It has been days since I reported the issue to snapfish. They’re slow rolling their response to me because they obviously don’t want to help me with my problem. There’s no way to actually talk to a person and you can only deal with them via chat or email and the response times are very slow.
I highly recommend you look at Shutterfly for any photo cards. Snapfish is an awful company with an incredibly poor service department.
I would give zero if possible. Paid for priority delivery and item wasn't delivered as promised. Used the chat function and spoke to a lady who said the items are in production but also out for delivery I asked if they are still in production how are they out for delivery. The day went by still no delivery got on the chat function with another agent to be told they would be delivered on 13th Dec asked for my money back and suddenly they got it mixed up and it was infact being delivered today, asked for tracking details they couldn't provide, when pushed I was told they couldnt give me tracking details as it was still at their facility. Kept asking for money back and the request was ignored. Avoid, avoid, avoid
I have been using Snapfish for years, and, up till recently, have been happy with the quality of the service and customer support. However, they have now got rid of all their human representatives, and only have a terrible AI 'live chat'. Like most chatbots, this is useless. Snapfish also keep sending me emails threatening to delete all the photographs and books that I have saved with them unless I place an order. They state that their policy is to delete photos/saved books if no order is placed within 18 months; however, I have placed SEVERAL large orders in the last 18 months. I have spent ages online trying to contact the company to address this, but, as other reviews state, it is now impossible to speak to a human representative. In the past, I found Snapfish human support helpful. Now this is gone, I think it is too risky to order through the company. They may have saved money firing human beings, but they are going to lose my business, and, if all these angry and disappointed reviews are anything to go by, the business of many other customers too.
Absolutely appalling customer service.
I had an issue with the order, the customer service was unbelievably bad. They told me I didn't have an account, then they said it would be shipped in about two weeks time, then they couldn't find the order. I must have spent about three hours trying to resolve something that should have taken 5 minutes.
Don't use this company. They don't deserve your business. No matter if they are cheap, they are absolutely not worth the hassle and nonsence.
Stay far far away from this company! I had invitations made for my father’s Celebration of Life. Rushed delivery $19.95. They were delivered a week late. The Chat Bot was horrible. Lots of “I’m sorry.” but no help. Never using this again!
Snapfish.co.uk
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