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Snapfish (www.snapfish.com) has a 1.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
Most reviewers were let down by their experience overall. Consumers frequently complained about terrible product quality, noting that personalized items and photos arrived blurry, badly cropped, or completely incorrect. People also experienced deeply frustrating delivery delays, missing parcels, and an absolute lack of helpful assistance from online customer support. Some reviewers were happy with fast delivery times, receiving their custom photo books quickly and securely in the mail. A few customers also mentioned that support agents successfully resolved their order issues by offering helpful credits or prompt replacements. Buyers noted that when everything went right, the final printed items looked exceptional and clear.
Auto-generated from all reviews of this business. For reference only.Honestly wish I had checked reviews and timings before I placed my order. Use FreePrints, FreeSnap or literally any other company that you can find on google for your pictures - they will be cheaper and faster. I paid Snapfish and later placed and order with the above companies for some simple photo printing for a birthday collage. The other 2 places were cheaper and shipped much faster. Snapfish still haven’t shipped my order after 2 days
Took my money and nothing else. Photos never delivered. UPS tracking is fake. I will get in touch with a lawyer about this. this company is a sham. No customer service representative either to ask about where your orders are or for a refund. Do NOT use this company or you will be PAYING for NOTHING!
Absolutely ridiculous website. Forces you to make an account but then doesn't let you log in but then of course sends you a load of cr*p via email! Avoid at all cost!!!!
I am very happy with my order and all your help. Quick, cheap, good quality.
They charge you exorbitant fees to deliver by a specific date. But they don’t deliver on time Valentine’s Day has come and gone. Thank you snapfish. This is my last order ever. Keep your promises or get out of business. Never again. I am done with you
What is going on with this company?I have 500 projects with them in the Past!!!!! I can't get the site to work and they have 0 customer service. Time to switch companies.
After reading the poor reviews, I was sceptical about ordering but I’m really glad I did! My order arrived really quickly (2nd class), I got my order within a few days of ordering. The quality was really good, I’d definitely buy from again.
I wish I could give less than a star review. The product they sent me was severely cut off even though I had the image within the yellow lines. They refuse to refund me the money and only offered partial credit. I do not recommend this company. I am in the process of filing a charge back.
After a bit of hassle working out how to use live chat works as only can use a phone not on laptop, which has a link in the e-mail confirmation, you will find customer service is easy to assist customers, even free credits, I think the bad reviews are down to trying to get in touch using modern live chat! Easy to get upset..not easy to be calm and realise the help is there..I guess a phone number would be helpful..but e-mail is possible too!
Shipping Prices Insane! I had a semi-decent experience with Christmas cards in 2025, and was about to use the current sale for the 1ct prints in 4x6, glossy, that expires on 1/31/2026. This is a complete scam. A pick up in store is not possible, the customer is forced to have a mail option selected to obtain the deal, and the shipping was between $50-$60! I will definitely not be using Snapfish anymore in the future.
Created a personalized ornament because it was advertised for 6.99. Ended up costing over 30.00 and it was never sent. Will NEVER do business with them again.
Sadly, I fell for the 60% photobook trap, and I ordered two A3 landscape photobooks. Boy, was I surprised when I opened them today. The image quality is as if they were made in 2010, and the shots were taken with a 2 MP camera. I had used them in the past, and they didn't disappoint. This is the last time I'm using Snapfish.
They've had my money once, they won't mug me again. Experts at cutting people's heads off
I first used SnapFish in 2024 and had a great experience with Christmas presents buying. Sadly a completely different experience was had when trying to do the same for Christmas 2025. I ordered 4 calendars all in the same order. For some reason the order was split into two deliveries. One of those deliveries was delayed until after Christmas meaning I then had to find a different present for the person. However the calendar was received. The other delivery that was received on time contained 3 calendars. Two of them were not mine. SnapFish were not running their Live Chat feature that day so I had to wait until after Christmas to get things sorted. I did that on 27th December and was promised a reprint and new delivery to arrive on 3rd January. That delivery never came. I got so far through another Live Chat today and then the person I was chatting to cut me off. Three further attempts to get back in to resolve the issue were unsuccessful. So I’m still without the goods I ordered and seemingly no reliable way to sort the matter out. I may have to resort to starting a dispute procedure with my bank.
Unfortunately I chose Snapfish over Shutterfly for a 252 piece puzzle because the preview was lighter & brighter like the picture uploaded. It came out extremely dark & the background blurred making it a difficult puzzle to put together. Bought this for my Grandmother as her favorite past time is putting together puzzles. She said she had the hardest time with this one as the pieces were tiny & the background was a hazy dark blob that all looked the same. It came out nothing like the picture. They asked for my review, so I left one to which they responded with an email saying I needed to edit it otherwised it would stay moderated. Seems like they only post the decent reviews I guess but this site tells the truth, 1 star across the board if only we could give them a zero rating. Do NOT use them. They take FOREVER to deliver, charge an obscene amount for shipping, deliver poor quality dark merchandise & lie to their consumers via their reviews on their website. Also their "sales" are a gimmick & you never are truly getting a deal like you think you are. Not worth the time or money.
Created a setting in their app that “auto-enhances” all of your photos, with no option to opt out (I asked customer service to confirm). You have to MANUALLY turn off auto-enhance for each individual photo. Had photos sent to me auto-enhanced before I realized this was a new feature. The photos were SOOO BAD. Grainy, too bright, and overly saturated. They return to normal, good quality when the feature is turned off. Will not do refunds, despite it being a clear design flaw.
Impossible to contact the company. Apparently their 'Chat' is available 24x7 - has been offline for a week or more. Might as well never exist. I just want to talk to someone about my order.
I have had a wonderful experience with Snapfish! Three orders and everything came out totally awesome! I have a table top print etched in metal that is beyond description! Sorry for everyone else's experiences, but in my case, Snapfish did everything top-notch!
I’ve been ordering annual calendars from snap fish for years. The ones I received this year are atrocious. The photos are grainy. The color is grayish, and the cropping is horrible. And I’m a photographer, so they started out well, but they were printed terribly. They want me to take photos of these bad pictures, but my iPhone is correcting for their errors!!! so I can’t portray the horror that I received. If I ever use snap fish again, I will have them sent to another location for printing and pick up because they clearly do not have any quality control or ability to care what their product looks like. Don’t waste your money or your time. Garbage.
Very disappointed with Snapfish. I have used photobook sites many times. This one is difficult to navigate. In particular, I was not able to use some of the features listed for making my own book which made the process very frustrating. I tried to reach out to customer support, but they would not respond.
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