Sprintax

The support I received in figuring out…

The support I received in figuring out my login issue was extremely prompt and very helpful. Alexander Nedelchev figured out exactly what the issue was and my problem was sorted!

Useful but please train employees better

It's useful for filing state taxes. The help function using the chat is very convenient and one employee helped me out well. However, another employee later gave me incorrect information on my tax treaty information, of which I can only guess the consequences. Interestingly I did not get a pop up to provide my feedback on the interactions, so I'm doing so here: please make sure employees ask questions if they are unsure about something. I'm using and paying for Sprintax to prevent mistakes, so this happening I found a bit concerning.

Sprintax tax filling.

Iliyan Petrov was very responsive and helpful, and made tax filing smooth and understandable! I needed clarity on many sections and Iliyan explained them so thoroughly. Thank you again!

It was my first time to file my return…

It was my first time to file my return in USA and Sprintax could not have been easier. As a first timer I had made a mistake. And the the customer service helped me step by step patiently too. Spécial mention to Allison who helped me a lot to correct the mistake that I had made. I will definitely use Sorintax for future tax filing and highly recommend to anyone looking for an easy to use service with great after sales service.

I had excellent support from Mark…

I had excellent support from Mark Valentine regarding tax filing with Sprintax. Feedback was timely and he also provided answers to all my queries. I am extremely happy with the services I received I received!

Do NOT pay for their Premium Post-Filing Service — Total scam and 2 years of waiting

Update (April 2, 2026): > Despite Sprintax's reply below claiming they are "actively working to resolve the issue," this is entirely false. Their agent (Allison) is completely ignoring the official IRS bank statements I provided and is still giving me factually incorrect information. They have not taken a single action to fix my delayed FICA claim or update my address with the IRS. Do not believe their PR replies. ======================= If you are an international student or scholar, do yourself a favor and DO NOT pay for Sprintax's premium Post-Filing Service. You are essentially paying for a wall of canned responses. I used Sprintax to file my 2023 FICA and Federal tax returns for my internship at Amazon. The IRS received my documents back in April 2024. Because I anticipated delays, I specifically paid extra for their Post-Filing Service, which promises that their tax experts will contact the IRS on my behalf if issues arise. It has now been almost 24 months, and my refunds are still missing. I have provided every single document they asked for, including a hand-signed Form 8821 (authorizing them to speak to the IRS) and a Form 8822 (for an address change). Instead of actually advocating for me, their customer service agents (Megan, Todor, Yana) just send me in endless loops of automated replies: "wait another 60 days," "wait another 8-10 weeks," or "your case is sent for review." The worst part? When I explicitly asked them to provide the IRS Agent ID, the exact date of their call, or an IRS interaction reference number to PROVE they actually contacted the IRS using the service I paid for, they completely ignored the question. They cannot provide a single piece of evidence that they are actually doing the work. Sprintax is happy to take your money for premium upgrades, but when it comes to actually picking up the phone and resolving a delayed case with the IRS, they leave you completely in the dark. Extremely unprofessional and incredibly frustrating.

As a Fulbright IIE participant

As a Fulbright IIE participant, I would like to sincerely thank the Sprintax team—especially Mark—for their assistance, guidance, and patience throughout the tax filing process. I truly appreciate his kindness.

The reply was fast and clear

I am a Fulbright IIE participant and the reply was fast and clear!

I must mention the lovely experience I…

I must mention the lovely experience I had today with an extremely patient and thorough Sprintax agent, Joanna. She recognized my frustration whilst I was completing my documents and she reviewed them to find what needed to be done for my successful completion. Thank you, Joanna. You’ve earned a 5-Star rating.

Great experience

Being able to chat with an agent was a huge help for me as a non resident. They answered all my questions clearly and helped me go through the process. I’d recommend Sprintax 100% !

Quick Response from the team for Authentication Request Reset

Well, I was asking for help through email, and they responded within one hour. I now can proceed with the tax file. I love your quick response.

Alexander (Nedelchev) really helped me…

Alexander (Nedelchev) really helped me out!

I am a Fulbright participant

As a Fulbright Humphrey Fellow under IIE, I had a very positive experience with Sprintax IIE services. The response was always quick and helpful. I am grateful for their support. Yvonne

Amazing customer support!

The Sprintax team is great at providing support! I'm a Fulbright IIE participant, and Allison answered all of my questions in a clear and prompt manner that ensured I could finalize the tax-filing process seamlessly. I 100% would recommend!

Quick feedback

Well structured website. They give instant and fruitful reply to all the inquiries.

Alexander Nedelchev

Alexander Nedelchev my guy with the tax return. super cool.

Great service

Good interface+bad method

The good things about sprintax is that it is easy to understand. But problem is that it is very difficult to enter the values in each cells from W2 form. Why not update the website so that one can upload the W2 and it automatically fills in the info, like other websites like TurboTax etc?

mistakenly checked out the Sprintax Forms

I made a mistake checking out the Sprintax Forms, which I do not need as a Fulbright IIE participant. Mark helped me get it refunded. Thank you for assisting me on this.

Sprintax offers an elaborate way to file a tax return

I am a Visiting Scholar at the Institute of International Education (IIE). I am thankful to Mark from Sprintax, who was very helpful, professional, and knowledgeable throughout the tax return process. He explained everything clearly, answered my questions patiently, and made a complicated process much easier to understand. I appreciated his responsiveness, attention to detail, and supportive attitude. Thanks to his guidance, I felt more confident that my tax return was prepared correctly. I highly recommend Mark to anyone using Sprintax and need reliable tax support.