Squarespace is an all-in-one platform designed to empower millions of brands and businesses with the creative tools for success in the AI era. Founded in 2003 and headquartered in New York City, we combine 20 years of design expertise with an innovative AI-powered platform to simplify the challenges of building an online business. We believe design is fundamental to building a trusted brand, and our AI serves as a creative partner as you build a presence that reflects your unique personality.From AI-powered site creation and award-winning templates to robust business tools like scheduling, invoicing, and payments, Squarespace offers entrepreneurs a seamless way to run their business online, all in one place.Why Choose Squarespace? Beautiful Design: Build a professional website using award-winning templates or tailored guidance from our AI-powered website builder. All-in-One Platform: Everything you need to run your business from custom domain names and storefronts to marketing tools and scheduling in one easy-to-manage place. Ease of Use: Our intuitive drag-and-drop interface and workflows help you launch and grow your business without coding or technical experience. Future-Ready AI Tools: Boost your visibility in search results with powerful SEO and AI Optimization (AIO) tools designed for the era of AI answers.
Written by the business, not verified by us.
Is Squarespace legit?
Squarespace (www.squarespace.com) has a 4.0 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 73% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform intuitive and easy to navigate, frequently appreciating the helpful staff members who provide quick assistance during setup. Many people mention that building pages is straightforward, and the support team handles technical challenges efficiently to keep projects running smoothly.
However, some customers also noted significant difficulties with linking external domains and navigating the website builder tools. Other reviewers experienced frustrating delays when waiting for email support responses or dealing with unhelpful customer service interactions. A few users also expressed disappointment regarding unexpected limitations and extra steps required for managing accounts.
Auto-generated from all reviews of this business. For reference only.
The customer service is hit or miss depending on the person (chatbot not great)
Also, the mobile experience vs desktop is behind the times. This shouldn't be an issue in 2026.
Reply from Squarespace2026-07-31
Thank you for taking the time to share your review, Jackie. We understand how frustrating it can be when customer service experiences feel inconsistent. We also appreciate you sharing your thoughts regarding the mobile experience compared to desktop. Feedback like yours helps us better understand where we can improve.
Although my issue was resolved in the end, it took several days for anyone to get in contact with me. I tried connecting with a customer service agent via chat to no avail. This happened multiple times which was very frustrating. Eventually, I opted to submit a ticket via email and it took another 4-5 days for someone to address the situation.
I ended up not renewing the domain and hosting with Squarespace. This lack of communication or support even though your policy says the chat is open 24/7 is not reassuring for customers.
Reply from Squarespace2026-07-31
While we understand the outcome wasn't what you hoped for, we appreciate your feedback, and are thankful our team had the opportunity to assist you. Thank you for taking the time to write this review 🖤
I highly recommend Squarespace’s chat support team. They were able to help me quickly identify and correct the DNS settings for my website. I had been dealing with an SSL certificate error that wouldn’t clear, and their support team walked me through the necessary changes until everything was working properly.
This wasn’t my first experience with their chat support either. When I initially built and launched my website, they provided the guidance I needed every step of the way. Both experiences were professional, knowledgeable, and efficient.
I’m truly grateful for their outstanding customer service and highly recommend Squarespace’s chat support to anyone who needs website assistance.
Reply from Squarespace2026-07-31
Thanks for the kind words. Your feedback means a lot to our team 🙌
We have had a LOT of problems with people seeing huge gaps/overlays/issues after working on this site for so long, and regardless of making revisions in the Desktop mode/Mobile mode, our site continues to look like it's NEVER ready for prime-time, always a work in progress. Just the HOME page alone, has had a massive amounts of updates, and it still in the desktop/tablet/cellphone/Chrome/vertical/horizontal, leaves much to be desired. Yes, we know, the How This Works and FAQ requires work. Most likely, along with the prohibitively high costs of separate emails, and almost $400 just to host the site on SquareSpace, we will be looking actively at other options come renewal this Sept.
Reply from Squarespace2026-07-30
Thank you for taking the time to share your experience there. One of our Advisors has followed up via email to help out with the formatting difficulty you're encountering - it definitely sounds like a frustrating issue. We'd like to help get your site ready for prime-time together!
Ruth D then Ren K in Customer Service were extremely helpful cancelling our account that I have been trying to cancel after our domain expired early April 2026 with Warren F who was extremely slow in responding and would repeat his responses without explaining procedure due to death of the Owner/Administrator of our account. Very frustrating. I completed a form re: death of an Owner, sent a copy of the obituary, but received NO RESPONSE to the form I submitted. Lack of Squarespace telephone communication is very poor customer service especially when it comes to a complex matter. I do not recommend Squarespace.
Reply from Squarespace2026-07-29
It sounds like you’ve had a really frustrating experience, and we’re very sorry to hear that. We can assure you that all members of our team are real people, and we are here to help. If you already have an open ticket about this matter, following up directly in that conversation is the best way to get clarification or share additional details. Alternatively, you can reach us at squarespace.com/contact
I am trying to cancel the domain. It appears that you are making this very hard, actually impossible. Is it your plan to use this difficulty just to charge me that with I do not want or use?
Reply from Squarespace2026-07-29
Thank you for your review, John. Domains can only be canceled within 5 days of registration, which is an ICANN policy we can't bypass. If your domain was registered more than 5 days ago, you can disable auto-renew instead, and allow the domain to expire. For more information and steps, see our guide: https://sqsp.link/TEhqfC.
We see our team reached out to assist with canceling your subscription, as well, but you may have missed our email. We'd still love the chance to help, so we’ve created a new follow-up ticket and emailed you with more information. You can reply directly to the email we sent, or reach us on our Contact us page: https://sqsp.link/wCKIyV. We’re happy to look into this further.
I had some questions but found it very difficult to get them answered. Eventually, I spent some time blindly trying different combinations and managed to find my own solutions. Squarespace needs to make a button for live help much more easily accessible while editing pages.
Reply from Squarespace2026-07-29
Thanks for taking the time to leave a review. Your feedback means a lot to our team.
Squarespace's AI chatbot is not particularly helpful. But if you do ask to chat with a human, as I did, the service is excellent. I had billing questions regarding multiple client websites, and the rep truly cared about getting me answers. I didn't feel rushed, and all my questions were answered fully.
Reply from Squarespace2026-07-29
We love to hear that your experience with our support was excellent! Thank you for your review.
I transferred several sites over to Squarespace as a web developer. I love most things about them. However, I was not prepared for having to index 180 pages because I upgraded to 7.1. A (p) for permanent appeared on every page and halted search engines from locating the products. Google allows 10 pages to be indexed daily. I would really appreciate a fix.
Reply from Squarespace2026-07-28
Hi there, thank you for your review. We're very sorry to hear about the experience you've had. If you still need assistance, feel free to reach out from the following page, and we'll be happy to help, or address any concerns you have: http://sqsp.link/3Wg8wH
Ai is not a hype, there’s a lot of credibility to it. Gemini once told me it’s not human. So I had to rephrase my question. square space incorporated so much Ai into its system, the builders forgot to put a human being behind the functions. Their new system wiped off ( deleted my website) claiming it was a deleted by the owner. It took two weeks to find human admin. And one week to find out how to get my site back. The only way rebuild. The platform shows how Ai can delete erase or disable existence in the system. We can’t or shouldn’t be so reliant on Ai, leaving functions to the system. Every stage needs a coordinator.
Reply from Squarespace2026-07-21
Your feedback is valued. Thanks for taking the time to write this review.
wix.com
Hostinger
GoDaddy
Shopify
WordPress.com
SiteGround
Webador
Namecheap