Squarespace is an all-in-one platform designed to empower millions of brands and businesses with the creative tools for success in the AI era. Founded in 2003 and headquartered in New York City, we combine 20 years of design expertise with an innovative AI-powered platform to simplify the challenges of building an online business. We believe design is fundamental to building a trusted brand, and our AI serves as a creative partner as you build a presence that reflects your unique personality.From AI-powered site creation and award-winning templates to robust business tools like scheduling, invoicing, and payments, Squarespace offers entrepreneurs a seamless way to run their business online, all in one place.Why Choose Squarespace? Beautiful Design: Build a professional website using award-winning templates or tailored guidance from our AI-powered website builder. All-in-One Platform: Everything you need to run your business from custom domain names and storefronts to marketing tools and scheduling in one easy-to-manage place. Ease of Use: Our intuitive drag-and-drop interface and workflows help you launch and grow your business without coding or technical experience. Future-Ready AI Tools: Boost your visibility in search results with powerful SEO and AI Optimization (AIO) tools designed for the era of AI answers.
Written by the business, not verified by us.Squarespace (www.squarespace.com) has a 4.0 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 73% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform intuitive and easy to navigate, frequently appreciating the helpful staff members who provide quick assistance during setup. Many people mention that building pages is straightforward, and the support team handles technical challenges efficiently to keep projects running smoothly. However, some customers also noted significant difficulties with linking external domains and navigating the website builder tools. Other reviewers experienced frustrating delays when waiting for email support responses or dealing with unhelpful customer service interactions. A few users also expressed disappointment regarding unexpected limitations and extra steps required for managing accounts.
Auto-generated from all reviews of this business. For reference only.Pathetic. My issue isn't still not resolved. Our clients account is still not accessible.
Hi there, thanks for taking the time to leave a review. We're sorry to hear about this experience. We can see you have an escalated ticket open with our Product Support team. They will be in touch with you as soon as possible with more information.
User friendly website builder and excellent customer service. Highly recommend.
Thank you for your great review of your experience with us. Don’t hesitate to reach out if you have any questions or feedback you’d like to share. You can reach us at any time here: http://sqsp.link/3Wg8wH.
I've used SquareSpace for years with multiple websites. Their tools are easy and intuitive, and they have great integrations. I recommend.
Thank you for your great review of your experience with Squarespace, Jermone. Don’t hesitate to reach out if you have any questions or feedback you’d like to share. You can reach us at any time here: http://sqsp.link/3Wg8wH.
My question was answered quickly and easily. Much thanks
Hi Ellie, thanks for your feedback and for taking the time to leave a review! We're happy to hear we were able to support you promptly and effectively.
Immediate service. Got help connecting my website account to Squarespace from Weebly. Easy to access. Easy to use.
Hi David, thanks for taking the time to leave that review! We're pleased we were able to quickly support you with your website. While we do design Squarespace to be as easy to access and intuitive to use as possible, we're always here if you have any questions or concerns!
The customer service people I dealt with were kind, polite and always helpful. The only reason this is not five stars is because I had to send a reminder to prompt action after submitting a form I was asked to submit to progress my case, but then not hearing back from the team that was supposed to process that form for a couple of days. When I followed up with the team who asked me to complete the form in the first place, I got immediate action.
Hi Anita, thanks for leaving such a detailed lovely review! We were glad we were able to support you! Please don't hesitate to reach out if you've any further questions or concerns.
I need to move my domain away from Square Space and it s need a nightmare trying the get the authorisation code from them!!! No human interaction and the messaging service is useless!!! You can’t get speak to an agent at all!! I will never recommend Squarespace to anyone! EXCEPTIONALLY BAD CUSTOMER SERVICE
Hi Dirk, we're sorry to hear you've had difficulty contacting our Customer Support team. If the Squarespace Support Assistant can't answer your questions, you can request to contact a human instead. You'll have the option to connect to Customer Support. While waiting for an agent, you can cancel your chat or request your question to be sent to Customer Support via email. There's more on this here: https://sqsp.link/5d8mS5. With that said, our Customer Support team can't provide you with an authorization code, as it is issued automatically if you follow the domain transfer steps outlined in our guide here: https://sqsp.link/CT2GK6. If you've any further difficulties, please don't hesitate to reach out to us again via email ticket or start a live chat (weekdays 4AM-8PM EST) here: http://sqsp.link/3Wg8wH. We can look into the issue further from there.
Helpful and informative. Appreciation
Thank you for your great review of your experience with us, Fran! Don’t hesitate to reach out if you have any questions or feedback you’d like to share. You can reach us at any time here: http://sqsp.link/3Wg8wH.
I reached out when I realized that I had accidentally signed up for two websites, but only needed one. The customer service was exemplary! They listened, then went to work on my issue and were able to fix my mistake and refund my money in a matter of 1-2 days. Continually checking in with me and where they were at in the process. It was a wonderful experience!
Thank you for taking time to leave a review of your experience with Squarespace. You made our day! Feel free to reach out if you have any questions or feedback you’d like to share. You can contact us here: http://sqsp.link/3Wg8wH.
In general, I've found my experience with Squarespace to be very good. I did have an issue with one tech support call, where my draft website disappeared for a while and I could get no clear answer as to how long, or if, the problem would be resolved, but my second call to tech support with Habib was absolutely excellent in all respects. I am quite satisfied and look forward to using Squarespace for a long time.
We appreciate your feedback and are happy you're satisfied with Squarespace. Thanks for taking the time to share 🙌
Thought I had a real problem but it was 'user' error based on the fix instructions lol.. applied fix and nearly instant propagation. Thanks.. I'll be dealing with you guys from here on.. 2nd domain.
We appreciate you sharing your experience. Thanks for choosing Squarespace.
The turnaround time in my request. The customer service was great.
Thanks for sharing your experience. Your feedback means a lot to our team.
YOU have made an error in your systems. that being that there have been no email reminders about payment issues. consequence: my domain has expired and has been put in quarantine. i am expected to pay 175$ to get it out of quarantine and your service desk was of no help and also gave a statement that the emails have been sent (they have not. I do not have a spam folder where they couldve been put into fyi). So i endu up with an issue that is not created by me. No proper response on the question how do i make sure this never happens again when a payment bounces? So I am definitely not happy about the way this incident has been taken care of. I am stuck with a problem that you have created unfortunately. That said i want to tell all the up and downsides in this experience. The customer support was polite and patient. Just not satisfactory in their solution. And not being able to prove the emails have been sent is also something that should be looked into
We're sorry to hear about the frustration regarding your domain and the lack of payment notifications. We hear your concerns about our communication process, and we appreciate your feedback regarding your experience. We want to take a closer look at this for you, so please reach out through our Help Center at support.squarespace.com. We're here to help get this sorted for you.
I needed my SSL Cert to be manually created. I waited over 24 hours and the person helping me was able to manually issue my cert.
Hi Doug, thanks for your review! We're glad our Customer Support was able to resolve that issue for you. Please don't hesitate to reach out if you have any other concerns or questions you want to run by us!
I had a live chat with someone who was helpful and allowed me to describe my need...and then they served that need wonderfully! That's it -- it was great for everything to work out so simply (not often these days with customer service reps)!
Your feedback brightens our day. Thank you for sharing 🖤
When open up my page it goes to Network Solutions main page and beesheavenly teas is not there. I transferred my domain weeks ago and NetworkSolutions confirms my page has been transferred to you. What's going on?
Hi Bev, thanks for reaching out! Could you please share your domain URL with us? And if you already have an email ticket open, can you share the ticket number, please?
I worked with a representative of Squarespace, messaging back and forth, for a considerable amount of time last Monday. My situation was complex enough that we had to move to email. I completed a vertification process and responded to her initial "here is the email conversation that I moved from our chat" message with quite a bit more information and some questions. I have heard absolutely nothing this whole week. I've sent "is anyone there" messages, and no one seems to care enough to respond. I'm paying thousands of dollars in domains and workspace payments and now no one is interested in helping me get some of that closed out. I miss Google domain's customer service.
Hi there, we’re very sorry to hear that you’re going through this situation with your domains. We understand how difficult this has been and the impact that domain issues can have. If you have an existing ticket, we would recommend following up directly in that conversation, if you haven’t already. If there's a chance our replies have been sent to an email address you don't currently have access to, please send a reply with an alternative email address.
I transferred a domain from NameSecure to Squarespace. It was taking a couple of days, so I opened a chat with Squarespace. The tech support guy understood what was going on, and advised me on how long the process takes, and suggested next step. Even better (and this almost NEVER happens), he actually read what I said and didn't ask me to start over explaining the problem.
Hi Micheal, thanks for taking the time to provide such detailed feedback! We're very pleased to hear our support was able to listen, advise on how long the process takes, and clarify next steps. If you ever have any further questions or comments, please feel free open an email ticket or start a live chat (weekdays 4AM-8PM EST) here: http://sqsp.link/3Wg8wH.
Support is always prompt, concise, and incredibly easy to understand. The team truly rocks!
Thanks for leaving a review. Your kind words mean a lot to our team 🙌️
I am only a client because google domain shut down and move me over to Squarespace provider. When one of my domains expired they wanted to charge me a heafty fee to reactivate it on top of the domain renewal cost. I have all of my domains with another provider. I once had a domain expire due to my credit card expiring and they reactived the domain for free. No shakeout fee like Squarespace thirsty for cash.
Thank you for sharing your feedback. We see that our team was in touch via email, If you need further support, please reach back out at support.squarespace.com/hc/en-us/p/contact.
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