Squarespace is an all-in-one platform designed to empower millions of brands and businesses with the creative tools for success in the AI era. Founded in 2003 and headquartered in New York City, we combine 20 years of design expertise with an innovative AI-powered platform to simplify the challenges of building an online business. We believe design is fundamental to building a trusted brand, and our AI serves as a creative partner as you build a presence that reflects your unique personality.From AI-powered site creation and award-winning templates to robust business tools like scheduling, invoicing, and payments, Squarespace offers entrepreneurs a seamless way to run their business online, all in one place.Why Choose Squarespace? Beautiful Design: Build a professional website using award-winning templates or tailored guidance from our AI-powered website builder. All-in-One Platform: Everything you need to run your business from custom domain names and storefronts to marketing tools and scheduling in one easy-to-manage place. Ease of Use: Our intuitive drag-and-drop interface and workflows help you launch and grow your business without coding or technical experience. Future-Ready AI Tools: Boost your visibility in search results with powerful SEO and AI Optimization (AIO) tools designed for the era of AI answers.
Written by the business, not verified by us.
Is Squarespace legit?
Squarespace (www.squarespace.com) has a 4.0 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 73% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform intuitive and easy to navigate, frequently appreciating the helpful staff members who provide quick assistance during setup. Many people mention that building pages is straightforward, and the support team handles technical challenges efficiently to keep projects running smoothly.
However, some customers also noted significant difficulties with linking external domains and navigating the website builder tools. Other reviewers experienced frustrating delays when waiting for email support responses or dealing with unhelpful customer service interactions. A few users also expressed disappointment regarding unexpected limitations and extra steps required for managing accounts.
Auto-generated from all reviews of this business. For reference only.
The price increase forced me to drop one of my squarespace domains. I'll probably move the last one to a more reasonably priced hosting service in the future.
Otherwise, the experience is ok
Reply from Squarespace2026-08-03
We’re sorry to hear of this poor experience with us, Bob. Your feedback is valuable to us, and we take your comments into account when improving Squarespace. If you have specific suggestions, please contact our team directly at http://sqsp.link/3Wg8wH.
I am still unable to connect my domain name to my website despite following the steps. It is frustrating.
Reply from Squarespace2026-08-03
Thank you for your review. We're sorry to hear of the trouble you've had with connecting your domain, and we'd like to lend a hand. We've sent you a follow-up email to gather more information and help find a solution. You can reply to our email with any questions you have, or contact our Customer Support team through our Help Center, here: https://sqsp.link/wCKIyV.
The service is very good. It is prompt and respectful and helpful.
I had this website for about 10 years with this company. I was very happy with it.
Reply from Squarespace2026-08-03
Thank you for taking time to leave your review, Sharon, and for choosing Squarespace as your website host for so many years. Don’t hesitate to reach out if you have any questions or feedback you’d like to share. You can reach us at any time on our Contact us page: https://sqsp.link/wCKIyV.
I like how fast the response was an how easy we came to a solution
Reply from Squarespace2026-08-03
We’re so glad to hear that our team provided a quick response and that resolving your issue was a smooth process. We truly appreciate you taking the time to share this feedback with us.
Chris who assisted me really helped and made the difference. I’m so glad I had a human connection.
Reply from Squarespace2026-08-03
It's wonderful to know that our team was able to provide the friendly and thoughtful help you needed. Thank you for taking the time to leave your review.
N
Nick · 10 reviews · Experienced 2026-07-03 ·
★★★★★
Terrible Customer Service
Great sites, terrible customer service. When things go south you are sent to an AI bot that can only help with the most basic things. Then you have to fall back on emails that can take up to 10 days - that's a very sluggish back-and-fourth. Squarespace is not cheap we deserve better customer service.
Update: So within hours of leaving this review Squarespace responded - showing their review monitoring is much faster than their customer support. There is indeed an AI live chat feature at this link, but if you can't log in, then you can't start a chat and if you can't start an AI chat, then you can't be transferred to a human. So this is of very little help to me.
I get that Squarespace want to save money. I get that support is expensive to manage, but I've paid a premium rate to Squarespace so I expect support that reflects this.
Reply from Squarespace2026-08-03
Thank you for your review, Nick. We understand the value of receiving quick support, especially when you have an urgent, business-critical issue. We’re continually working to make our product and support resources more accessible for all our customers, and we appreciate your feedback.
Some topics may require email support, however, we also offer live chat with our Customer Support team on most weekdays. Please note, hours may change as we work to help as many customers as we can. The most updated hours are always listed in this guide: https://sqsp.link/3CWsn4.
The issue has not been solved? I can't access my domain. When I sent files, support didn't read them and then asked for them again? The verification process was a mess. I still need this to be solved.
Reply from Squarespace2026-08-03
Hi there, thanks for taking the time to leave a review.
We're sorry to hear about this experience with us. We can see that our team has reached out to you via email. Moving forward, they will be happy to help you out further via email to get this issue resolved.
Your system is difficult to manage for lack of phone coverage. For us who want the ease of that medium its a sadness. But, after an hour of attempting to solve this issue I succeeded. But, only partially as I wanted to use my business card for payment. I never could make that happen.
Reply from Squarespace2026-08-03
Your feedback is valued. Thanks for taking the time to write this review.
Your integration with creative hub and the print space has caused alot of time and moneyvfir me as an artist
Reply from Squarespace2026-08-02
Thank you for leaving us a review and sharing your experience. Customer feedback is an important part of how we continue to improve our platform, so we appreciate your input.
It's been 4 days and I am still waiting for an email from support.
Reply from Squarespace2026-08-03
Hi John, we hear your frustration regarding this delay and want to make sure your case gets the attention it needs. We’re experiencing a higher than normal volume of requests and are working as quickly as possible to answer them in the order they’re received. Our team will be in touch with you soon to resolve this. We appreciate your patience while we get this sorted for you.
J
John M South · 2 reviews · Verified · Experienced 2026-07-30 ·
★★★★★
Real customer service delivery!
I wanted to thank you Squarespace, for your help in resolving my issue. You and your organization handled everything with respect and professionalism, which deserves acknowledgment. Other organizations could learn a great deal from your approach to customer service. If they did, they would earn the same kind of appreciation and praise that your team has earned from me.
Thank you again for providing such outstanding customer service.
Reply from Squarespace2026-08-02
Hi John, it is wonderful to hear that you had such a positive experience with our team. We aim to provide professional and respectful support to everyone, so your feedback means a lot to us. Reach out whenever you need more help in the future.
The only thing that’s tricky is stripe and
Acuity components relating to Payments and invoicing. I wish there was SSO capability as administrator and that the reporting or dashboard interface were more succinct. It seems that when invoices are created in acuity scheduler they don’t communicate on Stripe dashboard concurrently. Gives me less
confidence to fully rely on acuity/stripe integration directly;
Seems to lack bidirectional communications on Squarespace dashboard. I recently updated all systems so maybe it was resolved. Living everything else!!!
Reply from Squarespace2026-08-02
Hi Dana, we appreciate you taking the time to share this feedback, as it's helpful for our team to understand how our tools perform in your workflow.
Our Community team posts monthly product updates in the Squarespace Forum. You can keep up-to-date with new product releases and updates here:
https://sqsp.link/HFc4Z5
To subscribe for more notifications like these, click Follow in the top-right corner, and select your notification preferences.
I recently transferred my website to Squarespace. Unfortunately there is no customer service phone assistance, email customer service isn’t helpful if I don’t receive a response to an urgent message regarding my account. Very disappointing, may just go back to Go Daddy.
Reply from Squarespace2026-08-02
We understand preferring to talk to Customer Support on the phone, especially when you have an urgent, business-critical issue, however we don't offer phone support.
We focus on online support to resolve issues as quickly and accurately as possible. It allows us to securely review your account settings, and visual details like screenshots or screen recordings are key to finding a solution faster than we could over a call.
We encourage you to continue to communicate with our team via email, so they can resolve this issue for you.
Scott Clarke · 3 reviews · Experienced 2026-07-27 ·
★★★★★
just trying to get an access code to…
just trying to get an access code to transfer my domain and is near impossible...heavily regret using this service
Reply from Squarespace2026-08-02
Hi Scott, we're sorry that you've had difficulty transferring your domain!
To get a transfer code, you simply need to ensure that your domain lock is toggled off within your Squarespace admin and then Request a transfer code (we have a guide on that here: https://sqsp.link/zOGcPm).
When you request the code it is sent via email to the contact details on the domain you're looking to transfer. The transfer authentication code should be received within 24 hours.
If you've not received the transfer code you'll need to open the domain's Registration Information (https://sqsp.link/NXI8WF) and confirm you've got the correct email information listed.
If you're still having difficulty, we'll need you to open an email ticket or start a live chat (weekdays 4AM-8PM EST) here: http://sqsp.link/3Wg8wH.
We hope that helps!
My problem has not been fixed. I will have to follow up again tomorrow.
Reply from Squarespace2026-08-02
Thank you for leaving us a review. We're sorry to hear that the issue you are experiencing has not been resolved. Our team is available and happy to help. Please visit this link to start:
https://sqsp.link/31rG9p
Type "agent" or "open ticket" into the Squarespace Assistant, press Enter, then add your details, and you'll be able to get in touch.
Best customer service. Promptly actioned my request to cancel my domain name and guided me what to do next.
Reply from Squarespace2026-08-03
Thank you for leaving us a review. We're happy to hear our team was able to resolve this issue in a timely manner. Write back to us anytime if you have any other questions.
The site is easy to use, the customer service is exceptional and the finished product is amazing.
Reply from Squarespace2026-08-02
Thanks for the review. Knowing that our team and site tools helped you create an amazing finished product is fantastic to hear, and we wish you the best with your website!
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