Squarespace

Thank you very much for your quick…

Thank you very much for your quick response!

Got my internet domain very fast for a…

Got my internet domain very fast for a good price. Perfect!

Very quick reply to my question

Very quick reply to my question. Fixed my problem and it was a Friday afternoon- I wasn't expecting to hear back until Monday at the soonest.

I am extremely dissatisfied with your…

I am extremely dissatisfied with your policies, procedures, and the way my account has been handled. For the past two years, my domains have been managed by your company. Without my knowledge or consent, my domains were transferred from Google to Squarespace. Then, after two years of processing payments from my account, you suddenly required me to verify my identity before restoring access to my domains. Your verification requirements were unreasonable. I was asked to provide bank statements showing your withdrawals, yet my bank statements did not identify which specific domain each charge was for. Despite this, I submitted three separate bank statements in an effort to prove ownership. The process was unnecessarily burdensome and frustrating. In addition, contacting your customer support agents was extremely difficult. I spent countless hours trying to reach someone who could actually resolve the issue, only to encounter repeated delays and conflicting information. While I was waiting for your team to resolve this matter, my domain expired. As a result, I lost five days of business email, disrupting communications with clients, funders, and partners and effectively paralyzing my organization. This situation was entirely avoidable had your verification process been handled in a timely and reasonable manner. I also find it deeply concerning that, after two years of successfully charging my account, I am now forced to review my bank records to ensure there have not been any unauthorized withdrawals. This experience has significantly undermined my confidence in your company. I expect a thorough explanation of why my domains were transferred without my authorization, why this verification process was initiated after years of successful transactions, and what steps your company will take to prevent other customers from experiencing similar disruptions. I also expect appropriate consideration for the business interruption and inconvenience your policies and procedures have caused. I look forward to your prompt response.

Never put a foot wrong

Never put a foot wrong. Great customer service, great platform, always improving

Terrible Customer Support

I have hosted my website with Squarespace for two years and had my domain and email with IONOS. Last Tuesday I decided to switch over my domain and email to the Google Mail hosted within Squarespace. It has been an absolute nightmare. I spent almost two hours last week with a person who did try to help but after a period of time when nothing was working I was told the case would be escalated. A few days passed and I heard nothing. I had to open new tickets to try and get someone to help me - two agents got back to me at the start of this week ( as I opened two tickets - quite desperate for any help ) and have instructed me to do all the same steps as the previous person did. There seems to be zero trail of any history for my case - basically all the verification emails are being sent to an email that has been disabled ( my IONOS one ). I am blown away that there is zero phone help with complex issues - I have been going around in circles with various Squarespace agents for a week now. A week with no functioning email for my business - hours of my time using ai ( which gave me more insight than the agents at Squarespace to be honest ) going back and forth re explaining the issues. I have had my ticket escalated to another person on numerous occasions now ..... Losing 6 + hours - having no functioning work email for a week is far from ideal as a solo business. If I could go back in time I would never have gone down this route. The support has been so bad. No one seems to be able to fix the problem - so they pass it to the next. I will.most likely return to IONOS by the end of tomorrow - as I have actually called them this week ( phonecalls are something Squarsepace does not offer ) to see if I could regain access to my previous email and they explained that it should be a case of overriding the issue on the back end ( in Squarespaces case ) so I could gain access. That phonecall took me 10 minutes. Dealing with Squarespace has taken so much of my time and so much frustration. I will wait a few more days and see if Squarespace can amend this problem. At this moment in time I would absolutely steer well clear. No phone support is one of the major issues I have had this week with Squarespace. When you don't offer that - there should be extremely efficient protocols in place - which there clearly is not.

Yep! Works as intended

Company is not a scam - great easy way to make convincing websites! I actually love their approach to website making. Never any issue with billing to!

Excellent customer service and clear…

Excellent customer service and clear instructions and super fast. Thank you

Help for subscription

Great communication.

It was great help from Squarespace…

It was great help from Squarespace team. I had forgotten to renew my domain and it got expired. Thanks to the SME, they retained the expired domain before it was sent to the public pool without any additional expense.

User friendly.

I love Squarespace and I love the…

I love Squarespace and I love the customer service. The only reason that I'm giving it this rating is the pricing has almost doubled since I signed up to use it so it's hits hard when the annual subscription comes around every year.

I received correspondence from a real…

I received correspondence from a real person.

Very kind with troubleshooting when…

Very kind with troubleshooting when user (me) doesn't even know how to find my domain name provider.

I couldn't be happier

I couldn't be happier! Easy to use and even was helped on the phone. Very happy customer here!

My go to for big and small clients

My go to for big and small clients. I have over 20 websites with squarespace and never ran into an issue I couldn't solve with some code or customer service.

Login problems

The video and information emailed me was very helpful. It allowed me to fix the problem on my own after many attempts to login.

I like the quick response and the…

I like the quick response and the clarity provided. I appreciate having any concerns or challenges I have creating and maintaining my webpage addressed and solved.

wix or even go daddy which I rate only…

wix or even go daddy which I rate only one star even better than you , cannot reach your customer services at all, if I can, takes ages , nothing is clear there, everything is so complicated

It has been such a great experience…

It has been such a great experience using Squarespace. I love the platform and still in the learning process. Overall it’s a fantastic platform to use. Thank you.