Squarespace is an all-in-one platform designed to empower millions of brands and businesses with the creative tools for success in the AI era. Founded in 2003 and headquartered in New York City, we combine 20 years of design expertise with an innovative AI-powered platform to simplify the challenges of building an online business. We believe design is fundamental to building a trusted brand, and our AI serves as a creative partner as you build a presence that reflects your unique personality.From AI-powered site creation and award-winning templates to robust business tools like scheduling, invoicing, and payments, Squarespace offers entrepreneurs a seamless way to run their business online, all in one place.Why Choose Squarespace? Beautiful Design: Build a professional website using award-winning templates or tailored guidance from our AI-powered website builder. All-in-One Platform: Everything you need to run your business from custom domain names and storefronts to marketing tools and scheduling in one easy-to-manage place. Ease of Use: Our intuitive drag-and-drop interface and workflows help you launch and grow your business without coding or technical experience. Future-Ready AI Tools: Boost your visibility in search results with powerful SEO and AI Optimization (AIO) tools designed for the era of AI answers.
Written by the business, not verified by us.Squarespace (www.squarespace.com) has a 4.0 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 73% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform intuitive and easy to navigate, frequently appreciating the helpful staff members who provide quick assistance during setup. Many people mention that building pages is straightforward, and the support team handles technical challenges efficiently to keep projects running smoothly. However, some customers also noted significant difficulties with linking external domains and navigating the website builder tools. Other reviewers experienced frustrating delays when waiting for email support responses or dealing with unhelpful customer service interactions. A few users also expressed disappointment regarding unexpected limitations and extra steps required for managing accounts.
Auto-generated from all reviews of this business. For reference only.The folks at Squarespace really came through for me and protected me, my brand and business when a rogue vendor put herself as the "owner" of my site! Thank you Squarespace
Thank you for your review, Heather! We're always here if you need anything else down the line.
Customer support was EXCELLENT! It was late at night, too. Their response was near instant and the resolution to my support request was handled immediately.
We are so glad our team provided the prompt and efficient support you needed. We appreciate you sharing your experience, Steven!
We truly appreciate you taking a moment to leave your review, Paul! It is wonderful to know that you had a great experience reaching out to us and got the help you needed.
We are glad to know that our team could assist you and resolve your inquiry smoothly. Thank you for sharing your experience with our team.
Thank you for your review, Sally! We are glad to hear that our support team was able to resolve your issue.
absolute trash. interface is horrible, capabilities are horrible, and insanely overpriced.
Thank you for taking the time to share your feedback with us, Ben. We are truly sorry to hear that your experience with the platform, interface, and pricing did not meet your expectations. We appreciate you sharing your perspective, as customer feedback plays an important role in helping us continue to improve. Should you ever need assistance down the line, our team would be happy to help: https://sqsp.link/cFqlj2
I have not been able to be successful with my site. What it seems is that I must also pay for google to advertise in order for my items or website to be available or searchable. I have tried and still never get successful but I’m always paying google and Squarespace every month
Hi Esmeralda, we're sorry to hear that you haven't had success with your site. We've reached out to you via email to address your concerns. If you reply directly to that email, we'll follow up as soon as possible to assist you.
I have been a Squarespace customer for a LONG time. Whenever I needed support their team was always there. anf thjey know their software. At the same time, they let your ideas flow to create some interesting websites. I always recommend them.
Thank you for your great review of your experience with Squarespace, Barry. Don’t hesitate to reach out if you have any questions or feedback you’d like to share. You can reach us at any time here: http://sqsp.link/3Wg8wH.
Thank you for the support, it's fast and accessible.
You're welcome! We're always happy to help.
Jasmine was very friendly while still being professional. She was very patient with me, and answered all of my questions. She never once made me feel bad even when I said I didn't understand something. I'm very happy that she was the agent I was connected with.
Your feedback means a lot to our team, and helps us continue to improve. Thanks for sharing 🙌
I had help with my site as I find it hard. I am pleased with the results. The easier you can make it the better!
Thank you for taking the time to leave your feedback, Beverley! We're glad our team was able to assist you with your site and that you're happy with how everything turned out. We truly appreciate you taking the time to share your experience with us.
I love Squarespace because I think it's easy to use (for the most part -- taxes were not easy), and their support people are always available and always helpful when I need it. I use it for my personal website and for an organization for which I am the Webmaster.
Thanks for the kind words. We're here to help whenever you need us 🖤
Rapid response, clear concise instructions on fixing the issue I had. Can't ask for a better support team. Looking forward to future calls being handled just as superbly as this was.
That's great to hear, and we really appreciate you sharing your experience with our support. Thank you!
I was very satisfied with my interactions with Esraa R. and Han S. was great. They were very helpful, understood my issue, and proceeded to take action to remedy the problem. Prior to chatting with them my first interaction was with Johnny B. That interaction was extremely disappointing and made me contemplate discontinuing my use of Squarespace, I actually still feel so frustrated and let down by that interaction that I'm still questioning if I want to remain with squarespace. This individual told me he couldn't help, sent me 3 links that all took me back to the same unhelpful page, and then told me there was nothing he could do and that he was ending the chat. The individually clearly didn't take the time to understand the issue and tried to find a shortcut to getting out of doing any work. The only reason I'm giving 4 stars is because I don't want Esraa and Han to suffer any negative repercussion due to Johnny's horrible customer service. If it wasn't for the 2 of them I would be leaving 1 star.
Thank you for leaving a review, Steve! We're glad that our team took care of your issue and got things back on track for you. We sincerely apologize for the service you experienced beforehand. We understand how frustrating that must have been, and we appreciate you taking the time to share your perspective with us.
My experience with Squarespace has been very good. The platform is user-friendly, professional, and made it easy for me to create and manage my website. Overall, I am very satisfied with my experience.
Thank you for taking the time to share your feedback, Scott! We're delighted to hear that you've had such a great experience with Squarespace. It's wonderful to know that our platform has made it simple and intuitive for you to build and run your website.
Everything is user friendly, so far! Some elements feel cumbersome and could use better description when setting up my page design elements - fonts, forms, etc. but the level of detail I can select is really good. What I would like to see are community elements added into the courses section. It’s difficult to have a community element on a social media platform when the clients all use different social media platforms or not at all! An opportunity to have a chat room/community room where clients can chat and share pictures and progress as well as the ability for them to leave comments in the course lessons would be phenomenal. Many other platforms already integrate this into their course platforms.
Hi Krista, thanks for leaving such thorough and informative feedback! We’re pleased to hear you’re enjoying our platform, though it’s clear we have areas to improve in. We’re committed to excellence and would greatly value any further feedback you could provide. You can reach us here: http://sqsp.link/3Wg8wH.
Excellent service from Luiz Sera, who was very empathetic and direct in handling a domain provider transfer issue, resolving the situation quickly.
Your review brightened our day. Thank you for sharing 🙌
Your feedback means a lot to our team. Thank you for sharing 🙌
Squarespace is so user friendly! I've only had 1 question and they answered it promptly!
Thank you for your kind review, Russell! We're thrilled to hear you're enjoying Squarespace. If you have any further suggestions or feedback, we’d love to hear from you. You can reach us here: http://sqsp.link/3Wg8wH.
Thank you for sharing your experience. Your support means a lot to our team 🖤
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