Squarespace is an all-in-one platform designed to empower millions of brands and businesses with the creative tools for success in the AI era. Founded in 2003 and headquartered in New York City, we combine 20 years of design expertise with an innovative AI-powered platform to simplify the challenges of building an online business. We believe design is fundamental to building a trusted brand, and our AI serves as a creative partner as you build a presence that reflects your unique personality.From AI-powered site creation and award-winning templates to robust business tools like scheduling, invoicing, and payments, Squarespace offers entrepreneurs a seamless way to run their business online, all in one place.Why Choose Squarespace? Beautiful Design: Build a professional website using award-winning templates or tailored guidance from our AI-powered website builder. All-in-One Platform: Everything you need to run your business from custom domain names and storefronts to marketing tools and scheduling in one easy-to-manage place. Ease of Use: Our intuitive drag-and-drop interface and workflows help you launch and grow your business without coding or technical experience. Future-Ready AI Tools: Boost your visibility in search results with powerful SEO and AI Optimization (AIO) tools designed for the era of AI answers.
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Is Squarespace legit?
Squarespace (www.squarespace.com) has a 4.0 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 73% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform intuitive and easy to navigate, frequently appreciating the helpful staff members who provide quick assistance during setup. Many people mention that building pages is straightforward, and the support team handles technical challenges efficiently to keep projects running smoothly.
However, some customers also noted significant difficulties with linking external domains and navigating the website builder tools. Other reviewers experienced frustrating delays when waiting for email support responses or dealing with unhelpful customer service interactions. A few users also expressed disappointment regarding unexpected limitations and extra steps required for managing accounts.
Auto-generated from all reviews of this business. For reference only.
The platform for creating the website is very good. Some theme colour ranges lack some warmth and impact.
The fact that you do not support .co.nz domains was my main problem. I had to use a work-around. Even though all the settings seemed right on Squarespace to work between Squarespace and Crazy Domains. there was in fact not a full connection. This was only fixed by someone working for Squarespace on email. The bot was no use.
Reply from Squarespace2026-08-26
Your feedback helps us keep improving. Thank you for sharing your experience.
For the most part I have been happy with it and I was particularly happy with the support team as I could pretty much reach a team member to help me really understand issues I would be having and they would help me at all hours. Lately when I have tried to reach someone, the hours are limited and even they were able to replicate the problem, there were no solutions to it so worried customer service may be going down.
Reply from Squarespace2026-08-26
We appreciate you sharing your feedback here, as it helps us to improve our service and platform. Our support team is always here to help, and we want to be available when you need us. Please don't hesitate to follow up with any unresolved problems, and we will continue working with you!
Squarespace used a sneaky way to raise their yearly subscriptions leaving the customer unable to to make decisions in real time.
My yearly subscription auto renewed on July 2 and I was charged $276. On the email I received Squarespace never told me that I had 14 days to cancel the subscription. 16 days later, they sent me another email advising that the yearly subscription price was going to be raised 27% the following year. I immediately looked for another competitor (Go Daddy) that offered me a better deal. I immediately canceled the subscription but they flat our denied to reimbursed me the money because the 14 days had passed.
Thank you to the Squrespace team for an expedited resolution to my matter. They refunded my renewal subscription fee.
Reply from Squarespace2026-08-25
Hello Eduardo, we understand your frustration with the recent pricing updates, and we apologize for any confusion caused between the timing of your subscription renewal and our notifications.
Automatic refunds are available when you cancel a website subscription during the first 14 days from the initial purchase, but do not apply to renewals. For that, you'll need to submit a refund request via the following link: https://sqsp.link/joLf76
Once our team reviews your request, they'll follow up directly via email with any next steps.
The two factor authentication process was way too frustrating. It made no sense. I just wanted to login to my site, not login into the data bank of your top secrets!
Reply from Squarespace2026-08-25
Hi Gerald, we appreciate you sharing this feedback. Keeping accounts secure is a top priority, but we understand that the two-factor authentication process can be frustrating. If you need assistance, please reach out to us at squarespace.com/contact, and we'll be happy to help.
Thanks for the review. Knowing our support team resolved your issue quickly with the right answers is fantastic to hear, and we wish you the best with your website.
Loyalty still gets you palmed off!
Case ID: 14554609
Been a loyal customer for some time now across multiple years for multiple businesses - paying a fair premium for their services.
Turns out there was billing errors AGAIN - as this has happened before, of duplicate billing for the same website, just the last 2x months in 2026 they've overcharged me by £51.57, that they will owe back.
Customer service chat just quotes 'policy' no care given whatsoever or 'google workspace charges' which isnt right in the slightest for £8 P/M, likely will be a section 75 refund via credit card provider now - which will ultimately affect business and the website even being live!
Absolute joke of a company, especially at this price!
Looking at moving providers now if no remedy for the mess around offered now.
Reply from Squarespace2026-08-25
Hi there, thanks for taking the time to share this feedback. It sounds like you've had a really frustrating experience, and we're very sorry to hear that. A member of our team will review your account details and be in touch with you by email as soon as possible.
Customer service with a live person is great! It does take too many chatbot questions to reach a person.
Reply from Squarespace2026-08-25
Thank you for your review! We're happy to hear about your experience with our support team. Write back to us if you have any other questions down the road.
Excellent customer service. Will have a human customer service when I ask, who will understand my challenges, clearly identify them, quickly address them, and solve them successfully within a normal time frame.
Reply from Squarespace2026-08-24
Hi Nicolas, we're really glad to hear that you're happy with the support we provide. Thanks for taking the time to share this feedback, it means a lot to us 🖤️
Relatively easy to make my own website. Nice templates. Excactly what I needed. I tried Webnode and Wix. The first didn’t give me the options I wanted and the second was too difficult for me to get the results I wanted.
Reply from Squarespace2026-08-24
Hey there, we're delighted to hear that you've had a positive experience with Squarespace. Thanks for sharing this feedback 🙌️
Squarespace's customer support stands out for its accessibility and effectiveness. They offer live chat, email, and a comprehensive knowledge base with tutorials and articles. The live chat feature provides quick, friendly assistance, which is especially helpful for beginners.
Reply from Squarespace2026-08-24
Thank you for your great review of your experience with Squarespace, Yotam. Don’t hesitate to reach out if you have any questions or feedback you’d like to share. You can reach us at any time here: http://sqsp.link/3Wg8wH.
Competent, patient, and very helpful agent. Went beyond what was expected to assist with my problem.
Reply from Squarespace2026-08-24
Thank you for your great review of your experience with Squarespace. Don’t hesitate to reach out if you have any questions or feedback you’d like to share. You can reach us at any time here: http://sqsp.link/3Wg8wH.
Absolutely criminal. I wanted to downgrade my google workspace billed (and pushed) by squarespace alongside my two websites hosted via squarespace. Their chat told me the only way to downgrade the google workspace option is to cancel with squarespace and then restart it with google. I had already paid squarespace a month in advance for the google workspace It was suppose to be valid until September 22nd (it's August now). When I cancelled, they completely stopped everything, and I got an email from google workspace demanding payment lest they discontinue the workspace plan. When I contacted google, they told me to resolve the issue with squarespace. When I contact squarespace they tell me to resolve the issue with google. This is just theft, what these people are doing.
Reply from Squarespace2026-08-24
To clarify, when you Google Workspace account is cancelled with Squarespace it is transferred to Google, but should stay active for a duration dependent on your billing cycle. Monthly subscriptions have a 7-day grace period on Google's end, during which you need to reestablish billing with Google Workspace directly. If you need any more information we have this help guide: https://sqsp.link/Zykf1S
If you have any questions, please contact our team at https://support.squarespace.com/hc/en-us/p/contact.
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