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Electronics & Technology

Squarespace

ClaimedCollecting reviews

230 reviews

4.0230 reviews
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About Squarespace

Data updated
Website
www.squarespace.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
230 reviews
Replies to negative
100% (46/46)
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www.squarespace.com

About this business

Squarespace is an all-in-one platform designed to empower millions of brands and businesses with the creative tools for success in the AI era. Founded in 2003 and headquartered in New York City, we combine 20 years of design expertise with an innovative AI-powered platform to simplify the challenges of building an online business. We believe design is fundamental to building a trusted brand, and our AI serves as a creative partner as you build a presence that reflects your unique personality.From AI-powered site creation and award-winning templates to robust business tools like scheduling, invoicing, and payments, Squarespace offers entrepreneurs a seamless way to run their business online, all in one place.Why Choose Squarespace? Beautiful Design: Build a professional website using award-winning templates or tailored guidance from our AI-powered website builder. All-in-One Platform: Everything you need to run your business from custom domain names and storefronts to marketing tools and scheduling in one easy-to-manage place. Ease of Use: Our intuitive drag-and-drop interface and workflows help you launch and grow your business without coding or technical experience. Future-Ready AI Tools: Boost your visibility in search results with powerful SEO and AI Optimization (AIO) tools designed for the era of AI answers.

Written by the business, not verified by us.

Is Squarespace legit?

Squarespace (www.squarespace.com) has a 4.0 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 73% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform intuitive and easy to navigate, frequently appreciating the helpful staff members who provide quick assistance during setup. Many people mention that building pages is straightforward, and the support team handles technical challenges efficiently to keep projects running smoothly. However, some customers also noted significant difficulties with linking external domains and navigating the website builder tools. Other reviewers experienced frustrating delays when waiting for email support responses or dealing with unhelpful customer service interactions. A few users also expressed disappointment regarding unexpected limitations and extra steps required for managing accounts.

Auto-generated from all reviews of this business. For reference only.

What people say

M
MichelleMichelleBouton.comUnited States · 1 review · Verified · Experienced 2026-08-23 ·

I left Acuity because Squarespace…

I left Acuity because Squarespace ruined it. Disgust.

Reply from Squarespace2026-08-26

Hello there, thank you for leaving us a review. We’re sorry to hear you're having trouble with Acuity. Our support team is available to assist with any questions or issues you may be experiencing. Please contact us at help.acuityscheduling.com.

W
Wise-wordsAustralia · 7 reviews · Verified · Experienced 2026-08-23 ·

The website editor is really good

The website editor is really good. I connected a gmail account really easily. Support responded very quickly with a resolution when my SSL wasn't working. For some reason I find it confusing navigating through the administration menus, but I am new to this so that might be the explanation.

Reply from Squarespace2026-08-26

Thank you for leaving us a review and sharing details of your experience building with Squarespace. We're glad to hear that our team was able to assist with the issues you were experiencing and resolve them promptly. Please don't hesitate to write back to us if you have any other questions.

Mary Beth ChristianUnited States · 2 reviews · Verified · Experienced 2026-08-24 ·

Wondering if they do any monitoring of…

Wondering if they do any monitoring of their accounts. My son had an account/space for his business. He had it for a couple of years, it worked well. He passed away 7 years ago, there was no activity from that time. We didn’t realize we were still being charged for this account. I realize it was, also, my fault for not catching this, but I would hope in the future they monitor their accounts sites for activity and maybe put a pause or something to stop the charges….

Reply from Squarespace2026-08-26

Hi Mary, We hear your feedback, and we apologize for the frustration this experience has caused. Your input is invaluable to us as we work to refine our internal processes and ensure we improve for the future. We are dedicated to doing better and appreciate you bringing this to our attention.

W
Web User aabbfedcUnited States · 1 review · Verified · Experienced 2026-08-24 ·

Paid for a Website, Left With a Broken Experience

I gave Squarespace 2 stars because this experience was extremely frustrating, especially after paying $348 for an annual subscription. I initially believed I was building my paid website, only to later discover that I had been working on a trial site and that my paid site was a separate site. The support representative explained that my design work could not simply be transferred to the paid site, which meant I would have to start over. To make matters worse, when I tried to work on the paid site, the editor was completely blank and repeatedly displayed system errors. The second representative was able to reproduce the problem and confirmed that there were related bugs, so the issue was escalated to Product Support. However, I was not given a timeframe for resolution, even after explaining that we had a book signing event coming up that weekend and needed the website live. The biggest issue was the lack of clarity throughout the process. I was given conflicting or confusing information about which site I had paid for, what could be transferred, and what would need to be refunded. I understand that technical problems happen, but customers who are paying for an annual service should not have to spend hours trying to determine which website they actually paid for or potentially lose hours of design work because of how the platform handles trial and paid sites. Squarespace needs to make the process of purchasing a plan and connecting that plan to the correct website much clearer. There should also be a better way to transfer a website/design from a trial site to a paid site without forcing customers to start over. Most importantly, when a confirmed bug prevents a customer from editing a paid website, there should be clearer communication and escalation with meaningful updates on the status of the issue.

Reply from Squarespace2026-08-26

Hi there, we're really sorry to hear about the issues you've had with Squarespace. We understand that this has been a very frustrating experience for you, and we appreciate you taking the time to share this feedback. Since your case is already being managed by our team, following up directly in that existing ticket is the best way to request updates or share new information. This way, our team can more effectively track the status of your issue.

M
MelvinUnited States · 1 review · Verified · Experienced 2026-08-23 ·

The time they took to walk me thru…

The time they took to walk me thru every step of the process

Reply from Squarespace2026-08-26

Thank you for taking time to leave your review, Melvin! We're glad to hear our team was able to provide the support you were hoping for, and help you feel confident managing your site. Don't hesitate to reach out if you run into anything else: https://sqsp.link/wCKIyV.

J
JuliaAustria · 3 reviews · Verified · Experienced 2026-08-16 ·

It is simply to build your own…

It is simply to build your own homepage. It is not simple to do the right settings for a successful Google search. Customer support was great, too

Reply from Squarespace2026-08-26

Thank you for your review, Julia. There are many variables that influence your site’s ranking in search engines, so we provide a variety of resources for all learners. We offer a free, expert-led webinar session where we’ll walk you through our SEO tools: https://sqsp.link/GscGrb. We also recommend checking out our guide on increasing your site’s visibility, here: https://sqsp.link/Vy7s0C. Feel free to contact our Customer Support team with any questions you may have. We're available at any time via our Contact Us page: https://sqsp.link/wCKIyV.

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