Squarespace is an all-in-one platform designed to empower millions of brands and businesses with the creative tools for success in the AI era. Founded in 2003 and headquartered in New York City, we combine 20 years of design expertise with an innovative AI-powered platform to simplify the challenges of building an online business. We believe design is fundamental to building a trusted brand, and our AI serves as a creative partner as you build a presence that reflects your unique personality.From AI-powered site creation and award-winning templates to robust business tools like scheduling, invoicing, and payments, Squarespace offers entrepreneurs a seamless way to run their business online, all in one place.Why Choose Squarespace? Beautiful Design: Build a professional website using award-winning templates or tailored guidance from our AI-powered website builder. All-in-One Platform: Everything you need to run your business from custom domain names and storefronts to marketing tools and scheduling in one easy-to-manage place. Ease of Use: Our intuitive drag-and-drop interface and workflows help you launch and grow your business without coding or technical experience. Future-Ready AI Tools: Boost your visibility in search results with powerful SEO and AI Optimization (AIO) tools designed for the era of AI answers.
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Is Squarespace legit?
Squarespace (www.squarespace.com) has a 4.0 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 73% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform intuitive and easy to navigate, frequently appreciating the helpful staff members who provide quick assistance during setup. Many people mention that building pages is straightforward, and the support team handles technical challenges efficiently to keep projects running smoothly.
However, some customers also noted significant difficulties with linking external domains and navigating the website builder tools. Other reviewers experienced frustrating delays when waiting for email support responses or dealing with unhelpful customer service interactions. A few users also expressed disappointment regarding unexpected limitations and extra steps required for managing accounts.
Auto-generated from all reviews of this business. For reference only.
I can't say what it's like to build a site on squarespace, I didn't use it that way. I did buy a domain name through them and connected it to a site I built through google sites. I found the process of connecting the domain name to the site to be extremely difficult and not intuitive at all. It's not impossible to do, but if you do this, save yourself the hassle of figuring it out yourself, and get help through their chat assisstance function. The chat function was relatively easy to use and the person who helped me did a good job of helping me complete the steps I needed to do and they waited patiently as I did them.
I wish the process was easier and intuitive so I could have done it myself, I also don't care for the AI functions, but that's my personal preference.
Reply from Squarespace2026-08-28
We're glad to hear that our support was able to get this sorted out for you easily, and we appreciate the feedback on your experience overall.
Please don't hesitate to reach out to us in the future if there is anything else we can help with!
Great Templates and Setup, Poor SSL and Third Party Domain Support
The available templates and initial setup are a dream. Stay on top of the SSL certificate errors and set it up manually if you opt for a third-party domain with Squarespace as the host. I went 3 weeks with everything set up perfectly, but I kept getting a common SSL certificate error because I wanted my domain to remain with GoDaddy. I contacted support every few days but never resolved the issue with them. I had to resolve the issue on my own.
Reply from Squarespace2026-08-28
Hi there, thank you for your review. We're very sorry to hear about the experience you've had. If you still need assistance, feel free to reach out from the following page, and we'll be happy to help, or address any concerns you have: http://sqsp.link/3Wg8wH
Not being able to talk to a human to get quick straight answers so much waisted time very frustrating. Other then that I like Squarespace.
Reply from Squarespace2026-08-28
Thank you for your feedback on this. While we don't offer phone support, you can reach out to a real person on our support team via live chat for those quick straight answers: http://sqsp.link/XIAhHo
Truly difficult to use a squarespace domain on another hosting site. Website is all built but I can’t connect it to the domain I bought through squarespace. I am fairly tech savvy - All I’ve been told is by customer service is that it must be an issue with my browser.
Reply from Squarespace2026-08-27
Hi there, thank you for your review. We're very sorry to hear about the experience you've had. We understand how frustrating this has been, and we appreciate your feedback. We're here to help, and we're happy to work with you to address any concerns you have. If you'd like to share more details, or continue the conversation about the issues you're experiencing, please contact us here: http://sqsp.link/3Wg8wH
You gave professional and re-assuring advice on a potential3rd Party Subscription Scam.
Thank you.
Reply from Squarespace2026-08-27
Thanks for the review. Knowing our team helped you safely address a potential third-party subscription concern is fantastic to hear, and we are happy we could give you peace of mind. 🖤
I used the chat feature to ask a question about my account. I thought I was locked out. The agent promptly appeared. It did not take them long to verify my account. He resolved the issue rather quickly. Very great experience.
Reply from Squarespace2026-08-27
Thanks for the great feedback! We're thrilled to hear our support team got you sorted out quickly. We appreciate you sharing your experience!
Very quick, did exactly what I needed, didn't try and sell me anything else either. Just did the job in a quick and professional manner.
Reply from Squarespace2026-08-27
Thank you for your feedback! We are pleased to hear that our team provided prompt, professional, and efficient service to resolve your issue. We appreciate you taking the time to share your experience.
your FAQ is not really helpfull but the email team were great
Reply from Squarespace2026-08-27
Thank you for your feedback. We are glad our email support team provided great assistance, but we apologize that our FAQ was not as helpful as it could be.
We are actively reviewing and updating our help articles to make sure they remain accurate and easy to navigate for our customers. We appreciate you bringing this to our attention.
My experience with Squarespace has been very positive. I particularly appreciate the quality of their chat support: the team is responsive, professional, and provides clear answers to resolve issues quickly.
I also appreciate the tools offered to improve my website's SEO. The features are easy to use and allow for gradual optimization of search engine visibility.
Squarspace offers a comprehensive solution, with excellent support and effective tools for developing your online presence.
Reply from Squarespace2026-08-27
Your positive feedback motivates our team. Thanks for sharing your experience!
Hi Ann, we're sorry to hear that you experienced delays with getting assistance, and we appreciate you sharing this feedback. Our goal is to respond as quickly as possible to every inquiry. In addition to email support, we also offer live chat support on weekdays from 4:00 AM to 8:00 PM ET. We have some more information on the options for contacting Customer Support that might be helpful here: https://sqsp.link/l2L5q1
I had a problème with my site account, sent mail, reply came quickly. After few axchanges of mails my problem was resolevd in a very satisfactory way. I am very pleased with the personne who dealt with me.
Reply from Squarespace2026-08-27
Hi Oded, we're really glad to hear that you were able to get the issue with your account resolved quickly. We appreciate you taking the time to leave a review 🖤️
Hi Marianne, thanks for your kind words and taking the time to leave a review! We're happy to hear we were able to fully support you quickly and efficiently 🙂️
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