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Electronics & Technology

Squarespace

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230 reviews

4.0230 reviews
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About Squarespace

Data updated
Website
www.squarespace.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
230 reviews
Replies to negative
100% (46/46)
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About this business

Squarespace is an all-in-one platform designed to empower millions of brands and businesses with the creative tools for success in the AI era. Founded in 2003 and headquartered in New York City, we combine 20 years of design expertise with an innovative AI-powered platform to simplify the challenges of building an online business. We believe design is fundamental to building a trusted brand, and our AI serves as a creative partner as you build a presence that reflects your unique personality.From AI-powered site creation and award-winning templates to robust business tools like scheduling, invoicing, and payments, Squarespace offers entrepreneurs a seamless way to run their business online, all in one place.Why Choose Squarespace? Beautiful Design: Build a professional website using award-winning templates or tailored guidance from our AI-powered website builder. All-in-One Platform: Everything you need to run your business from custom domain names and storefronts to marketing tools and scheduling in one easy-to-manage place. Ease of Use: Our intuitive drag-and-drop interface and workflows help you launch and grow your business without coding or technical experience. Future-Ready AI Tools: Boost your visibility in search results with powerful SEO and AI Optimization (AIO) tools designed for the era of AI answers.

Written by the business, not verified by us.

Is Squarespace legit?

Squarespace (www.squarespace.com) has a 4.0 out of 5 rating on OK.one, based on 230 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 73% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform intuitive and easy to navigate, frequently appreciating the helpful staff members who provide quick assistance during setup. Many people mention that building pages is straightforward, and the support team handles technical challenges efficiently to keep projects running smoothly. However, some customers also noted significant difficulties with linking external domains and navigating the website builder tools. Other reviewers experienced frustrating delays when waiting for email support responses or dealing with unhelpful customer service interactions. A few users also expressed disappointment regarding unexpected limitations and extra steps required for managing accounts.

Auto-generated from all reviews of this business. For reference only.

What people say

I made a mistake and forgot to cancel a…

I made a mistake and forgot to cancel a subscription. They were very accomodating and gave me a full refund. The customer service was A+.

Reply from Squarespace2026-08-23

Hi Jeffrey, we appreciate you taking the time to share your experience. Let us know if you have any other questions by writing to us via squarespace.com/contact.

Seamless Experience

Easy to navigate while creating web pages. Seamless experience creating my website so far from start to finish. Customer service was very helpful and there were no waits. It was great to know you're chatting with a live person-human. Three were all so very kind, professional and swift in responding. I am happy with Squarspace.

Reply from Squarespace2026-08-23

So glad Squarespace is working well for you. We appreciate the kind feedback 🖤

Squarespace suspended my payments…

Squarespace suspended my payments account before I had even published my website. I paid for the annual subscription upfront and still haven’t had my payments account approved so i can’t sell anything. I’ve not had any support regarding this.

Reply from Squarespace2026-08-23

Hi, thank you for your feedback! Our escalated team is looking into this currently and will respond to you as soon as possible. If there's anything we may have missed, please be sure to add that to the email thread you currently have with our Customer Support.

Good

Response received late but positive.

Reply from Squarespace2026-08-23

Hi, thank you for your feedback! We’re pleased to hear we were able to provide you with a positive experience, though it’s clear we have areas to improve on in terms of response time. We’re committed to excellence and would greatly value any further feedback you could provide. You can reach us here: http://sqsp.link/3Wg8wH.

Answering every question completely and…

Answering every question completely and accurately. Having direct human contact, whether via chat or email would be helpful. Phone would be great so that we can talk through things real time. This issue has never occurred before and there was no clear explanation of why or how it occurred or how to keep it from happening again. It is very frustrating when your site does not load from multiple browsers on multiple computers on multiple networks and being told the issue has something to do with you and your anti virus software and the like.

Reply from Squarespace2026-08-23

Thank you for your review, Troy. While we don’t offer phone support, we understand that online support may not be preferable for everyone. We’re continually working to make our product and support resources more accessible for all our customers, so we appreciate your feedback. In the meantime, you can contact us through email, live chat, or X (formerly Twitter). For more information about the ways you can contact us, visit our guide: https://sqsp.link/bAqSCY In this case, it looks like our team reached out via email to assist, but it sounds like you didn't receive our reply. We've resent the last message in your ticket, and you can reply directly to the email with any questions you have. Our guide on identifying a connection block may be helpful to review, as well: https://sqsp.link/MkQDzs

One of the most user friendly platforms out there!

One of the nicest and user friendly platforms out there, offering lots of flexibility and lovely templates. Help was also needed to go live, and I received very prompt and helpful advice.

Reply from Squarespace2026-08-23

We appreciate your kind review, Rachel! It is wonderful to know that you are having such a great experience creating with our platform and that our team was able to assist you right when you were ready to go live.

I prefer speaking on the phone

I had to access the chat feature several times to get some help. Would much rather speak on the phone than wait endlessly for an email reply. When I did get help they were very professional, knowledgeable, and helpful.

Reply from Squarespace2026-08-22

Thanks for taking the time to leave this review. We appreciate your support and feedback!

the account had bin blokked en it was…

the account had bin blokked en it was verry hard to re-blokked it. but its okay now.

Reply from Squarespace2026-08-22

Hi there, thanks for taking the time to leave a review. We're sorry to hear you were blocked out of your account but happy to see we were able to get this fixed. Feel free to reach out to us again should you ever need support in future: http://sqsp.link/3Wg8wH.

Quick process to cancel my account

The chat agent at first went me a ton of information and links to cancel my account, but it wasn’t intuitive on how to to complete the process. After a few more message interactions, she was able to complete the process and issue my refunds.

Reply from Squarespace2026-08-22

Thanks for sharing your experience. We appreciate your feedback.

Unable to create new email addresses…

Unable to create new email addresses with google workspace. Taken days for the backend to fix this... how do you run a small business if you can't add new email addresses instantly.

Reply from Squarespace2026-08-22

Hi there, thanks for taking the time to leave a review. We can see you have an open ticket with our Product Support team to get this issue resolved. They will be in touch as soon as possible with the next steps to take.

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