Squarespace

helpful

they were very helpful

The fact that the issue was resolved.

Thanks

quick, helpful, concise & kind

COMPLETE FAILURE TO GET ME USER NAME…

COMPLETE FAILURE TO GET ME USER NAME AND PSSWROD TO OUT ACCOUNT. Jumped through all the hoops and still not enough.

I need to be able to talk with a real…

I need to be able to talk with a real person.

Great chat agent

The agent on live chat is very knowledgeable and answered all of my questions.

Friendliness and willingness to help to…

Friendliness and willingness to help to resolve the case.

Very helpful

Very helpful. Stayed on the chat until problem was solved.

My webmaster suggested Squarespace

My webmaster suggested Squarespace. She was able to set the site up easily and make it so I could make additions and corrections. It also worked on all platforms.

Squarespace = Enshittification

Nothing embodies the issue with corporate enshittification more perfectly than this horrible company that has monopolized website building by misleading new customers. For anyone who wants to build a basic website, stay away from this company. Their customer service is horrible: they send you links to generic articles without addressing your concerns. But the worst part is that it's embarrassingly overpriced. And they decided to raise my subscription price by approximately $72—just 2 months before the renewal date. Gee, thanks for giving me enough time to consider this after having poured so much time, energy, and money into the website; now I'm like forced to pay more. But it gets better: I had a 4-year legacy business plan that they don't even offer anymore. So they raised the price without telling me that for the same cost, there's a better plan. I had to find that out on my own after following the customer support agents' WRONG instructions just even to find out what kind of subscription model I had in the first place—it wasn't even listed where they said it would be. But most importantly, I don't need a better plan. My website is just a portfolio. But their new most basic tier doesn't allow ANY code customizations. I use only a few, and don't need any other feature that's offered in their better plan. I was fine with the overpriced subscription I already had, and didn't want to get forced into paying more with only ~2 months to have the chance to at least rebuild my website elsewhere. They even recognized that they'd erred, but did not care to offer any compensation. Follow-up: read their ridiculous automated reply to this review. That's just a taste of the horrendous customer service they provide.

They responded to my question quickly…

They responded to my question quickly and remedied the problem.

They very very helpful

They very very helpful, I hope it continues that way.

Reactivity.

Useless AI and unresponsive reps

When I have an issue, your AI bot is useless, and your representatives are not there.

Help with two crucial things before launch

When I first tried getting help at night I was directed to email help, but got no response. So the next morning I tried again with the online chat, and both people who helped me there helped fixed the final issues I had before the site could launch. I’m very grateful for their help!

Why We Moved Our Entire Domain Portfolio

We came to Squarespace through the Google Domains migration and entrusted them with managing a substantial portfolio of our domains. One of our .org domains was renewed before its expiration date, and the payment was successfully processed. Squarespace later refunded the payment because of an issue on their end, causing the domain to expire and taking our website and email offline. Support acknowledged the problem originated with Squarespace, but the only solution offered was for us to renew the domain again at the new, higher price because their system couldn't honor the original transaction. The additional cost was only $8. That was never the issue. The issue was that Squarespace admitted the mistake was theirs but still required the customer to bear the consequences. If that's how one domain is handled, it's difficult to trust the platform with an entire portfolio. As a result, we made the decision to transfer every domain we managed away from Squarespace. The long-term value of our business far exceeded the cost of simply honoring the original renewal, making this an unfortunate and avoidable outcome.

We have a small non-profit booster club…

We have a small non-profit booster club that was started using Google Sites. At some point the hosting switched to Squarespace. Then...Squarespace began charging monthly fees that were never part of the original agreement. Now...the website doesn't even work because of a well known issue of Squarespace not converting accounts correctly. Everything worked fine until a few weeks ago. Now I get a 404 error, the site doesn't work, and Squarespace support only sends me Google instructions and tells me they can't help. But...they have ZERO problem charging the monthly fee. Canceling today and telling everyone one I can to go anywhere but Squarespace because they have no issues ripping off small non-profit groups that don't have an IT department. Oh...AND when I asked to speak to a live person to help, I was sent an article about why Squarespace doesn't do phone support any longer. Real classy. Thanks.

Very good

Very good, but I always find the response time very slow.

Creaters new technologies

Site Building

After my initial confusion and being rather overwhelmed with the whole process (that's me and not really SquareSpace) I got into it and found the website builder really straightforward and easy to use. There was a problem with publishing it but SquareSpace's help team were incredibly helpful, responsive and fast