About StewMac
Data updated- Website
- www.stewmac.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 88% (7/8)
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About this business
We’ve had one goal since 1968—to make guitars better. Over the past 50 years we’ve proudly become the world’s leading supplier of innovative lutherie tools, parts, and supplies. From simple jobs for first-timers to supplying the largest instrument makers and repair shops around the globe, helping others make music is our passion. Everything we sell is backed by our Lifetime Promise: if any of our products ever break, wear out, or fail to exceed your every expectation simply return it for a replacement.Quality you can trust. For life. LUTHIER TOOLS + SUPPLIES PARTS + HARDWARE TONEWOODS ELECTRONICS KITS + ELECTRONICS STRINGS + ACCESSORIES VIDEO + IDEAS
Written by the business, not verified by us.Is StewMac legit?
StewMac (www.stewmac.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that they find exceptional quality in the tools and parts offered for building and repairing guitars. Many people also appreciate the fast shipping and the helpful support provided when dealing with any order issues. Buyers truly value having a reliable source for all their musical instrument needs over many years. However, some people mentioned issues with pricing and high shipping costs. A few consumers noted that items can feel expensive outside of regular sales events. Others experienced occasional delivery delays or faced difficulties getting timely assistance with their purchases.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent customer service and communication
Excellent customer service and communication. With my Stewmac membership, returning goods internationally was a breeze, with the refund being just as easy.
I received a Personal hand written…
I received a Personal hand written letter from one of your employees. Brock Poling, thought that shows people still work on customer service. Will keep dealing with you.
Customer service to resolve a minor…
Customer service to resolve a minor product issue was exceptional.
It’s the biggest guitar builder/repair store
Stewmac is always the go-to store for buying guitar parts, tools, and finishing supplies. It’s smart to have a membership and not pay for shipping. Occasionally I just need screws or something inexpensive and don’t want to pay more for shipping than what I’m buying so that is a good option.
Terrific Customer Service
Terrific Customer Service, fast responses and greatly handled
Easy to find what I was after and…
Easy to find what I was after and sizes/dimensions were well explained as were the descriptions of product. Good price and quick check out.
Good items available
Good items available. Trusted parts and supplies. Knowledgeable people. Shipping on time.
Good stuff
Good stuff, but too expensive
Straight forward ordering process
Straight forward ordering process. Plus prompt and detailed reply for questions I had before purchasing a product from your help center. However, making customers sign up to your website without offering a first purchase as a guest is not the way to treat a new customer. I would recommend allowing the ability for a new customer to be able to checkout and purchase as a guest if they choose.
Flawless
Flawless, as always. Evern the most obscure tool or resource is available at StewMac. Thanks you. J
You have what I need
You have what I need, and I get it quick!
Super Fast Delivery!
Astonished at the speed we received the order. 2 days from ordering from the US! We haven't used the items yet but delivery was amazing albeit expensive for international.
You have what I want!
You have what I want Easy to find
Items easy to find
Items easy to find, well described and easy to order.
the webite is easy to navigate
the webite is easy to navigate, and there weren't any frustrations or complications. It worked the way it should have. So, should I rate it 3 stars because the website performed the way it should? Kinda hard to give 5 stars for meeting expectations, so I am only contributing to review inflation a little by giving a 4.
Your website is very easy to navigate
Your website is very easy to navigate. That’s saying something given the many products you have. If I could impart a suggestion, you should include a demonstration with each tool you have so a prospective customer can see how it’s used. You already do that for many…..
Ease and availability plus reputation…
Ease and availability plus reputation and customer service!
Priced Right
Found exact fretwire I was looking for...!
I signed to get my 10% on my first…
I signed to get my 10% on my first order and it did not show up in my cart as stated. Oh well bait and switched by stewmac
Reply from StewMac2026-03-05
Thank you for bringing this to our attention! We're sorry to hear of any issues receiving that discount and we are having that difference refunded back to your method of payment. You should see that reflected with your statements in no more than 1-3 business days. Otherwise, please note that we can always be reached directly at [email protected] if you are experiencing any issues or have any questions. Thank you!
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