T-Mobile (www.t-mobile.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Utilities and its reputation is poor. 88% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
Most reviewers were let down by their experience overall. Consumers frequently reported frustrating encounters with unhelpful customer support, lengthy waiting times on the phone, and unexpected price increases on their monthly bills. Many individuals also struggled with unreliable network coverage, frequent dropped calls, and unexpected connection issues following recent company transitions. However, some reviewers were happy with the knowledgeable and polite store staff who consistently provided patient and attentive assistance. These customers truly appreciated the dedicated professional support they received during their direct visits to local service centers. People noted that dealing with representatives in person was often much better than handling issues over the phone.
Auto-generated from all reviews of this business. For reference only.I swear T-Mobile sucks now they closed 2 stores near me the closest store is over a hr away. Service sucks the add with bill bob thorton is a lie I’ve had the worst service with this bunch T-Mobile, Verizon and Atat are the worst phone companies in the USA I can’t wait to go back to cricket I had better service through them then all 3 of the major carriers never again will I use these 3 companies
T mobil is very shady. Charged me 650 for 2 free watches plus service. Told me the smaller watches were the free ones but they were out of them, months after receiving them, and realized I was being charged. I will be switching carriers again. Uhg!
I was a loyal customer for 10 years and refused a decently priced deal so I decided to switch carriers and was charged $240 I had refused to pay three months worth of a $70 phone bill I was on a prepaid plan and had already owned my phone that I bought from Samsung outright I'm constantly being put into collections for money I do not owe ruining my credit and my hopes of the American dream to own a home this is absolutely despicable and nobody can give me answers or itemization of why $240 was owed
If I could give zero stars, I would. My next step is a formal FCC complaint if they can't find the 245.00 I paid on 7/28 with a debit card that posted to my account on 7/29. The rep said they didn't see nor believed I made this payment and put in a form to have it investigated. Meanwhile, my service may be suspended. They direct everything through that faulty app. Noone knows anything. When I get this straightened out, I'll pay off the phone and move to a new service. Not sure what happened because this was once a great mobile service.
I wanted to transfer my line to a new account. The process wasted hours of my time, during the process they assigned me a new temporary phone line to help this transfer and later charged me a bill for this temporary line. Like why do i have to pay for this extra line I never asked for? I have never experienced such a mess of a situation that I have to pay for.
My dad died in 2021, being the military account holder, we had to change it to my husband. We went in and got it switched within a week. Then over a yr later we had to make changes, we found out my husband wasnt the account holder, but still in my dads name and we've been paying for his line the whole time. We were told someone would call my husband to switch it over. Since they didn't call my husband, we called but were told to call the next day. The next day all 5 of our lines were cut off. They told us since we didn't switch the account holder by the deadline, the account was deactivated. My husband has to have a phone for his job and since they wouldn't let us reactivate our old account with our numbers we had for over 18 yrs, we had to open a new account so he could have a phone. The woman told me I'd be able to recover the lines after activating the new account. When I called, they said the lines were already being given to other people, but the cost to activate a new account and the money paid for my dad's line would be reimbursed, when I inquire, nobody knows anything and tells me to go to the tmobile store with my ID and they'll help me with it. At the store they tell me there's nothing they can do and don't know why I was told that. I've never been reimbursed
Not a serious company, all they do is increase your bill every month. If you want a stress free phone company, stay away from t - mobile.
We recently visited T mobile in lincoln ne, south pointe location and Sharon was our expert. I can’t say enough about her she was wonderful, very patient with us and did everything she could to help us resolve our problems, absolutely amazing. Thank you Sharon
Horrible customer service. Called to fix slow internet connection and no one was available to answer my call for 32 min
when we switched our business phones from USs. Cellular to T-Mobile, the agent did not give us the proper SIM cards...we had to go back to the store several days later when our phones went dead....then we were notified that our service would be disconnected due to late payment....we had not not paid for the previous month because we never got an invoice...it took us over an hour with a heavy-accent agent to get an amount and an address to send payment...we wanted to receive a simple e-mailed invoice, but the agent was unable or unwilling...seems like a high-tech company should be able to send a scaned copy of a simple invoice by e-mail, but they refused....during our 1 hour conversation, we had to report five verification PINS.....then we got a survey, to ask us about our expericnece...i asked someone to call me, but the call never came...very non-customer friendly company....it has been customer abuse....after 23 years of on-time payments and good service from USCellular, our start with T-Mobile was awful....additionally: we needed to go to Europe for a funeral; i asked for a 10-day international pass; they told me it was "good-to-go"....we were in Germany for 7 days, and we could not use our phone...it did not work.
T-Mobile is the worst Internet provider is honestly a scam.
Was instructed to come into the store to transfer lines. The customer service rep in the store told me to call 611 for assistance because he can’t help. I’ve been on the phone for over 40 minutes. It took the rep to call and get through to assist us after us sitting in the store almost an hour. Very poor customer service
T mobile just removed scamshield and I am immediately plagued by robocalls. The only way you can can get it back is by downloading T-life which is hundreds of megabytes of ads and bloateare that I can't put up with. Of course you can pay monthly for "premium". Sad that T-mobile has gone the same as microsoft with windows 11.and the idea that you just rent software and never own it.
Absolutely TERRIBLE! the change from uscellular has been awful,i can't get service in my house or places in town where there should never be issues. Uscellular was WAY better and there is NOTHING GOOD about them. Forcing us to change as uscell customers has been obvious as to which company is/was better. Looks like i have to change to Verizon or another carrier cuz I'm NOT impressed.
T-mobile is by far the worst of any company I've been a customer regarding customer support...using their t-life app chat...no one ever joins that chat until hours after request was made and I'm gone...calling their phone line results in over an hour long wait and sometimes results in a disconnect without ever talking to anyone. Horrible.
The only reason I’m giving this a 5 star is all thanks to Jim! I sadly wasn’t able to get his last name but if you need any kind of customer support no matter the wait ask for Jim!!
Waste of time. Switching my number has taken 8+ hours total. It is cheaper for me to get a new phone with a new provider. I hate T-Mobile after being a customer of 10+ years of consistent price/insurance increases. I want to be done with you people. Please leave me alone. Tmobile is awful. Eat shit and die.
Over 12 years customer multi family account/ contract. We rarely go for upgrades as we are practical people. Not into the latest gadget or trend. My husband's phone is a bit old tech despite having it barely 2 years. We are up for trade in or upgrades for all our lines. The only reason husband needs a trade in / upgrades is due to his phone having some malfunction defect. It is actually swelling! So Tmobile refuses to trade/ upgrade due to the condition. BUT the old tech the phone will not be recycled it will be garbage even if it was in great condition its OLD TECH. Bottom line of 5 hours bouncing from Rep to Rep to Supervisor. Including one physical store in Illinois, my husband is on the road for work and its imperative for OTR Trucking. We were offered to open a new 4th phone line for the phone and they're is NOTHING Tmobile will do for our scenario. Even if I forfeit my available " $ " joined with my husband's so he can get a phone. We will not open a new account with a contract of 24 months to get a "free" phone. Im 100% wanting to leave Tmobile!
I only gave T Mobile 1 star because there wasn't the option of ZERO! Ever since the took over US Cellular, which I had for 30 years, my service and everyone in our areas service is way worse! And on top of that, their billing department is about as incompetent as any place can be! Once my phone is paid off, I will leave them and never look back. They are the worst phone company in America!!!
Had major 5G home wireless issues over past month. Had to replace 2 gateway routers, now on 5G-AR. And had my service forced upsell to 2 tiers higher they said was required to “fix” my constant connection and speed problems. Customer service in general is now awful. Constant wrong info. Enough for me now looking to dump them for any other better option. I thought Verizon was both expensive and bad service. Now Tmobile is WORSE!
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