Shop Target online for Furniture, Electronics, Toys, Men’s and Women’s Clothing, Gifts, Appliances, Video Games, Bedding and Shoes. Expect More. Pay less.
Is Target legit?
Target (www.target.com) has a 1.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 73% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-09-07.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently reported serious issues with unhelpful customer support teams, rude staff members, and extreme difficulties when trying to reach a real person for assistance. Shoppers also mentioned frequently receiving damaged or defective items, missing components in home orders, and serious problems with delayed or incorrect shipments.
The minority of people were satisfied with the helpful staff, finding store employees polite and always ready to assist customers during busy shopping trips. Some reviewers were happy with surprisingly smooth online pickup orders and fair, highly competitive prices on various everyday products.
Auto-generated from all reviews of this business. For reference only.
If I could put 0 stars I would. ABSOLUTELY TERRIBLE CUSTOMER SERVICE ONLINE. I was supposed to be issued a refund and it has been mistake over mistake over mistake. Each time being told to wait 3 weeks to get a refund only to still not have the refund and need to redo the whole process. I’ve had to call and correct the address so many times over. I am beyond frustrated that they’re not refunding me correctly. It has been over 6 weeks and they just told me to be patient for yet again another 3 weeks before there is a chance I could get a refund.
Target has gone downhill. I consistently have issues with quality of pick up orders- from receiving rotten produce, to outdated meat and dairy products, and not receiving items entirely. And now they won’t even refund you when they make these mistakes. I won’t be shopping with them anymore, just to continually have my hard earned money essentially robbed from me. No thanks- I’ll spend my money somewhere else.
Beautiful stuff in store but not kind to those who
As I child I couldn’t afford it so I went in there for the first time and trust me the clothing is beautiful and there’s so many options but the judgmental looks from the customer services representatives are ridiculous and wrong you can’t judge someone based off how they look I felt so uncomfortable
Be Aware ! Went to the target location in bronx at Exterior street early Tuesday morning with only a few customers shopping and all the items I went to purchase wasn't in its proper location. Things were left in the wrong location with the wrong price tags so I had to price check all my items before going to check out this is so annoying considering most stores before closing the night before will place items in the correct location I guess not this store I will continue going to the location on 225th street...less headaches
They don’t let me return a target plus item. But when I ordered it, it wasn’t clear this item’s return window is 30 days instead of the usual 90 days. On the app, I would have to swipe down to see this, and it also doesn’t show this info in the delivered package or the order email. It is so absurd and misleading. This makes me not want to buy from Target again.
Target Company offers Poor customer service specially if you have to make a return! It seems Target customer service employees are poorly trained and impatient, with terrible attitude! I only had to make one return to realize this fact! I will never buy from this company again. Walmart, Kohl's,Home Depot, Costco,Sam's Club, and Marshals are among the best for good prices, and excellent customer service.
Chase sent a payment to target that they never received. No problem, right? We proved the sent payment and resent. They credited the late fee but said they can’t refund the $6.00 interest. It is only $6 but I am a senior on a limited income. I refuse to pay it. There goes my high credit score. I don’t care! I am not paying!
omg my god this place was absolutely horrible! the worker named Tiffany trip me in the toy aisle. then she laughed at me and farted and gave me pink eye
Do not honor their return policy, even if it is clearly stated online
I purchased some swimsuits on target.com. On target.com it says that there is a 90 day return policy. When I went into the store to return my items it said they are no longer returnable. Apparently there is a target plus.com that is not clear when you’re checking out that has a completely different return policy. I was 5 days outside of the 30 day return policy. they would not give me store credit. On top of that the woman on the phone was extremely condescending and rude. I have stopped purchasing items in store and will now stop purchasing online. I was a loyal customer of target for decades. I’ve seen a slow decline, which is why I don’t shop and store anymore and now I will not be shopping online.
The Target Local Delivery is horrible. They cant seem to read an address and instructions on where to deliver. Never have this issue with Amazon, UPS or FedEx. If Target wants to use local delivery then they need people who can figure out how to actually deliver to correct addresses. Very bad customer servive.
Came in looking for some basics and ended up spending way more than planned lol. Good selection, prices are fair. The guy at the fitting room was super helpful when I needed a different size.
Only thing that annoyed me - the self-checkout was a mess, like 6 machines and only 2 actually working. Had to wait forever.
But overall yeah, I'd come back. Just not on weekends.
I recently bought an LG Tv , 65 inches because my husband is mostly blind but could distinguish some things on this screen in particular. The screws and legs were not sent in the package. The store would not supply the missing parts . Our only offer was to return the tv (60miles away) and we do not have a truck. We were appalled by the customer service.
I rarely shop at Target but my soon-to-be niece has a registry here so I purchased something online for instore pickup. I went shortly after being notified that my order was ready. When I arrived there had to be close to thirty people all around the return/pickup area. It was chaotic. I don’t know what was going on but I left as I had an appointment to keep and could not wait that long. When I got home I tried several times to reach someone to let them know I might not be able to pick up my order by the due date but no one answered and my call was disconnected each time. I tried again in the evening with the same results. Very poor customer service. People can say all they want about Walmart but I have never had an experience like this at our Walmart store. One of the many reasons I am not a Target shopper.
I used to enjoy shopping at Target, but over time it has become increasingly difficult to justify going there at all. The pricing has drifted so far out of alignment with the actual quality of the products that it feels completely out of touch with what customers reasonably expect.
A simple example says a lot. A pair of basic sunglasses I purchased just a couple of years ago for fourteen dollars is now priced at seventeen. These are not premium materials or upgraded designs. They are the same cheaply made item. It is hard to believe that production costs alone account for that kind of increase, and it leaves the impression that customers are simply being asked to absorb inflated pricing without added value.
That pattern extends throughout the store. Many items feel overpriced for what they are, especially when comparable or even identical quality can be found at places like Dollar Tree or Five Below for significantly less. When lower cost retailers are offering similar solutions at a fraction of the price, it raises serious questions about Target’s pricing strategy.
What is even more frustrating is the pricing of Target’s in house brands. These products are often positioned as stylish or elevated, yet they come with price tags that do not match their durability or craftsmanship. It feels disconnected from the reality of what most people are willing or able to spend on everyday items.
At this point, the overall experience feels less like value driven retail and more like paying a premium for branding that does not deliver. Because of this, I have chosen to close my Target account. The only reason I still enter the store at all is to purchase a specific type of printer paper required for my job.
I cannot recommend Target in its current state. The combination of inflated pricing, declining perceived value, and a lack of alignment with customer expectations makes it difficult to see the store as a practical or trustworthy option anymore.
In Store Employees Give Bogus Aisle Numbers for Locating Product
I have had numerous experiences where Target's in-store on the floor employees give a bogus location for an item. Then, when you come back to make sure you had it right, they are gone.
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