TemplateMonster is a premier online marketplace, redefining web design and development since 2002. Offering an extensive range of premium website templates, themes, and digital assets, TemplateMonster is the go-to destination for businesses, entrepreneurs, and designers seeking top-quality solutions for their online projects.With a steadfast dedication to excellence and innovation, TemplateMonster has built a sterling reputation over two decades. Whether you need WordPress themes, eCommerce templates, HTML5 designs, or innovative plugins, our curated selection boasts the finest creations from global developers and designers.What sets TemplateMonster apart is our unwavering focus on customer satisfaction. We prioritize understanding and fulfilling each customer's unique needs, ensuring a tailored experience for every user.In essence, TemplateMonster is more than just a marketplace; it's a dynamic platform inspiring and empowering individuals and businesses to thrive online.
Written by the business, not verified by us.
Is TemplateMonster legit?
TemplateMonster (www.templatemonster.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 84% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 87% of negative reviews; 129 of them were added in the last 12 months. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great overall experience with this company, expressing high satisfaction across multiple digital services. Customers frequently praise the exceptionally helpful and professional staff for resolving various technical questions quickly, kindly, and efficiently. Consumers also deeply appreciate the incredibly fast response times, smooth purchasing processes, and highly reliable assistance provided during live chat sessions.
Some reviewers were not happy with complex installation services, unexpected project delays, and overall unhelpful communication from specific developers. People frequently experienced frustrating website errors, slow problem-solving, and a noticeable lack of proper support when trying to manage their themes. Users mentioned that these issues made managing their online projects significantly more difficult.
Auto-generated from all reviews of this business. For reference only.
Zero if possible, if you are still keen on them, be VERY VERY careful and cautious.
1. For weeks I could not log in. always error signing in. even their own guys could not help.
2. This week, I discovered my whole account has been deleted - could not even log in with my email.
And I have purchased two multiple license wordpress themes.
Emil.d*****@yahoodotcom - if the admin or support sees this.
I sent a support email demanding answers yesterday.
No answer - 7 email addresses - no answer.
Based on my experience, I recommend using Themeforest. Ironically, I left themeforest for TemplateMonster - but the problems are TemplateMonster are worse than Themeforest.
At least at themeforest, you get to get access to your account with help fronm their admin or support.
Absolute tragedy!
Skip, skip, and if you still insist - be VERY VERY wary and cautious.
I have been using TM now for years and have had several Wordpress Themes. I normally do the developing myself but this time asked TM to do after purchasing a package. I got to admit mine was awful compared to their seo work and developing. I am absolutely, pleased as punch so far. Love their themes and work 100%.
TemplateMonster is an awesome deal! I have had a variety of websites over the years, and paid a fortune to get what I wanted. With TemplateMonster I got what I wanted for a very low price. Further, the template I chose had an issue on my web server’s host. TemplateMonster (Ethan Hill) jumped in and fixed the problem in a blink. No additional charges! TemplateMonster is easy to work with and is there if you need them. I gave them 5 stars, but I would have given them 6 stars if they had that option. Seriously, these guys are the real deal!
Recently purchased a WordPress template Bioza-personal portfolio landing page theme on this site.
After paying for the order and sending information about hosting, I was contacted by manager Ethan, who further directly supervised the process of installing the template on my domain. And literally the next day he provided me with information that the work was done. I thank Ethan for the clear work and pleasant communication.
The team at TemplateMonster (including Spencer) are incredibly professional and prompt to respond. I have a limited technical background and found some of the tasks difficult when putting my website together, but they patiently guided me through each step. I never felt rushed; never felt stupid. What a great experience. I love the outcome. If you're reading this, know that you are in good hands.
Gave specific instructions on which of the two domains I own to install the new template. Instead of installing it on the domain that was blank, he installs it on my website that I've put years into. All down the proverbial toilet. What's worse, my heart just isn't into a reboot, as much as I've tried.
You can laugh this off all you want. "Oh, this guy's crazy," but the simple fact of the matter is, directions weren't followed, my website was obliterated and I've got a little less money in my bank account - all of which could've been prevented.
Reply from TemplateMonster2026-04-07
What you described is not the experience we want for our customers, and we would like the opportunity to review exactly what happened and see how we can help resolve this situation as best as possible.
Please contact us at [email protected]
and include your order details and any related correspondence. Our team will investigate the case thoroughly and do our best to assist you.
We are all very busy.
We tried to log in, but could not (new laptop) so we tried - for such a long time - to request for password. Resent many times too.
Nothing. Had to send support a message.
Now we wait SOME MORE!
This is 2026, we don't deserve these sort of things.
Get yourselves together!
Reply from TemplateMonster2026-04-07
We’re really sorry to hear about your experience.
Please note that we provide 24/7 live chat support, and we always aim to respond to emails as promptly as possible. That said, what you’ve described is certainly not the level of service we strive to deliver.
We’d really like to investigate this situation for you and get it resolved as quickly as possible. Please contact us directly at [email protected], and include your account email along with any details about the password reset attempts.
Our team will review this matter thoroughly and assist you right away.
Template Monster was very helpful to me with the install of the template I chose. Spencer was great and the help they gave save me some time and the price was reasonable.
I had a fantastic experience with Template Monster
I had a fantastic experience with Template Monster. I was contacted quickly after making my purchase, Ethan and team did a great job of communicating and keeping me updated regarding how the process works, and what to expect. When the installation was completed, I was notified to review the work to inform if any issues. All was great. I highly recommend using Template Monster for installation. Excellent service was provided.
I purchased a website template anTemplateMonster Customization Took Over a Month and 39 Emails for a One-Page Websited…
I purchased a website template and customization service from TemplateMonster on 26 January 2026 for $209 AUD for my business website.
The service description indicated that the website customization would be completed within 7–10 days.
Unfortunately, that timeline was nowhere near accurate.
The process dragged on for over a month and required more than 39 email exchanges with the support representative handling the customization. This was simply to get a basic single-page website set up with the content, images, and structure that had already been clearly provided.
Throughout the process I repeatedly had to:
Follow up on progress
Clarify instructions that had already been provided
Request corrections to elements that should have been implemented correctly the first time
Even after all this back-and-forth, the website still was not properly completed, and I was then informed that any further edits would now incur additional charges.
After waiting far beyond the advertised delivery time frame and spending weeks trying to get basic elements implemented correctly, being told that further changes would be billed was extremely frustrating.
For a service that was marketed as a straightforward website template customization, the experience was slow, inefficient, and far below what I would consider professional service.
Based on my experience:
The 7–10 day delivery claim was not met
The process required excessive communication just to achieve basic progress
The project was not fully completed despite the extended time frame
I would strongly advise anyone considering this service to carefully evaluate whether it meets their expectations before purchasing.
Peter Brady war mein erster Kontakt mit dem Support. Er gab mir eine sehr nützliche Hilfestellung und war überaus freundlich. Ohne Probleme leitete er mich direkt an die passende Abteilung weiter – ohne Diskussionen oder Ähnliches. Die Motivation dazu kam von ihm selbst.
Terry aus der Buchhaltung konnte anschließend alles problemlos lösen.
Das Interessante ist: Einen solchen Service erwartet man eigentlich aus Deutschland. An diesem Service können wir uns definitiv orientieren.
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Peter Brady was my first contact with support. He provided very helpful assistance and was extremely friendly. He forwarded me directly to the appropriate department without any issues – no arguments or anything like that. He was motivated to do so himself. Terry from accounting was then able to resolve everything without any problems.
The interesting thing is: This is the kind of service you'd expect from Germany. We can definitely learn from this service.
Excellent Experience with Spencer from TemplateMonster
I had an excellent experience with TemplateMonster and especially with Spencer from Web Studio TM.
From the very beginning, Spencer was responsive, professional, and solution-oriented. He followed my requests carefully, provided clear communication, and handled the adjustments with competence and patience. Even when I had specific technical requirements, he remained available and supportive.
The installation process and final adjustments were completed efficiently, and the overall quality of the service met my expectations. I truly appreciated the level of attention and professionalism demonstrated throughout the collaboration.
I highly recommend TemplateMonster and I would like to personally thank Spencer for his assistance.
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