Spencer was very helpful and…
Spencer was very helpful and professional. Thank you
About TemplateMonster
Data updated- Website
- www.templatemonster.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 129 reviews
- Replies to negative
- 87% (27/31)
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About this business
TemplateMonster is a premier online marketplace, redefining web design and development since 2002. Offering an extensive range of premium website templates, themes, and digital assets, TemplateMonster is the go-to destination for businesses, entrepreneurs, and designers seeking top-quality solutions for their online projects.With a steadfast dedication to excellence and innovation, TemplateMonster has built a sterling reputation over two decades. Whether you need WordPress themes, eCommerce templates, HTML5 designs, or innovative plugins, our curated selection boasts the finest creations from global developers and designers.What sets TemplateMonster apart is our unwavering focus on customer satisfaction. We prioritize understanding and fulfilling each customer's unique needs, ensuring a tailored experience for every user.In essence, TemplateMonster is more than just a marketplace; it's a dynamic platform inspiring and empowering individuals and businesses to thrive online.
Written by the business, not verified by us.Is TemplateMonster legit?
TemplateMonster (www.templatemonster.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 84% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 87% of negative reviews; 129 of them were added in the last 12 months. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great overall experience with this company, expressing high satisfaction across multiple digital services. Customers frequently praise the exceptionally helpful and professional staff for resolving various technical questions quickly, kindly, and efficiently. Consumers also deeply appreciate the incredibly fast response times, smooth purchasing processes, and highly reliable assistance provided during live chat sessions. Some reviewers were not happy with complex installation services, unexpected project delays, and overall unhelpful communication from specific developers. People frequently experienced frustrating website errors, slow problem-solving, and a noticeable lack of proper support when trying to manage their themes. Users mentioned that these issues made managing their online projects significantly more difficult.
Auto-generated from all reviews of this business. For reference only.What people say
No support
I bought a template which was not working as expected. The author is not responding and my ask for refund or an alternative template was not complied with within the last weeks. The support team was always pointing to the template author.
Reply from TemplateMonster2026-01-04
We appreciate you taking the time to share your experience. While we’re sad to hear it wasn’t perfect, we’re always improving and and always ready to assist. Please, email us at [email protected] and we’ll make sure everything gets sorted.
Superr!
Superr!! Grate!
Awesome service
Great customer service. Very prompt and professional.
He helped me solve all the issues well.
Thank you for the prompt resolution of…
Thank you for the prompt resolution of the issues.
Jace was great
Jace was great! Quick and very responsive.
Jace was a great help with fixing my…
Jace was a great help with fixing my account issue. He really went above and beyond to help my login issue and within minutes I was back in my account and downloading templates!
Fast men and helpy
Ethan was responsive and helpful
Ethan was responsive and helpful! Will use template monster for future needs in web design!
Very good
Very good! The assistence from Jace was perfect! He helped me with every question I had and saved me a lot of time.
Quick and Perfect.
Scam company.
Scam company. I accidentally bought the $29 personal license instead of the $42 commercial one. When I contacted them to upgrade, they demanded $45. Charging more than the listed commercial price is unacceptable and feels like a scam. -- Update: They requested that I contact them, but never responded to my email. This appears to be a DOUBLE SCAM COMPANY.
Reply from TemplateMonster2026-01-04
We appreciate you taking the time to share your experience. While we’re sad to hear it wasn’t perfect, we’re always improving and and always ready to assist. Please, email us at [email protected] and we’ll make sure everything gets sorted.
Thank you for your friendly service, much appreciated!
Thank you for your friendly, professional assistance Jace!
Very professional and patient
Very professional and patient,thank you very much.nice to meet you
I had a couple of issues quickly resolved
I had a couple of issues / queries and Damon quickly and effectivly resolved. Great Service
Thank You Alan for your assistance
Thank You Alan for your assistance. You were extremely prompt and helpful. Very Happy...
TemplateMonster and MonsterOne is…
TemplateMonster and MonsterOne is great, especially Jace who supported me on live chat.
Jace
Jace, was very helpfully. In few minutes or better seconds, he solved my problem. Thank you. Carlo
It was a great help for me
It was a great help for me. Jace was great. Thanks for the perfekt help.
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