Perfect support from Jace
I had some questions and was very lucky Jace was in the chat and could help me with all my problems and questions. Thanks for your help and I can just say it was a perfect Support.
About TemplateMonster
Data updated- Website
- www.templatemonster.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 129 reviews
- Replies to negative
- 87% (27/31)
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About this business
TemplateMonster is a premier online marketplace, redefining web design and development since 2002. Offering an extensive range of premium website templates, themes, and digital assets, TemplateMonster is the go-to destination for businesses, entrepreneurs, and designers seeking top-quality solutions for their online projects.With a steadfast dedication to excellence and innovation, TemplateMonster has built a sterling reputation over two decades. Whether you need WordPress themes, eCommerce templates, HTML5 designs, or innovative plugins, our curated selection boasts the finest creations from global developers and designers.What sets TemplateMonster apart is our unwavering focus on customer satisfaction. We prioritize understanding and fulfilling each customer's unique needs, ensuring a tailored experience for every user.In essence, TemplateMonster is more than just a marketplace; it's a dynamic platform inspiring and empowering individuals and businesses to thrive online.
Written by the business, not verified by us.Is TemplateMonster legit?
TemplateMonster (www.templatemonster.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 84% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 87% of negative reviews; 129 of them were added in the last 12 months. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great overall experience with this company, expressing high satisfaction across multiple digital services. Customers frequently praise the exceptionally helpful and professional staff for resolving various technical questions quickly, kindly, and efficiently. Consumers also deeply appreciate the incredibly fast response times, smooth purchasing processes, and highly reliable assistance provided during live chat sessions. Some reviewers were not happy with complex installation services, unexpected project delays, and overall unhelpful communication from specific developers. People frequently experienced frustrating website errors, slow problem-solving, and a noticeable lack of proper support when trying to manage their themes. Users mentioned that these issues made managing their online projects significantly more difficult.
Auto-generated from all reviews of this business. For reference only.What people say
Fast and reliable service
Fast and reliable service. Ethan did a great job!
Terrible service I don't want to refund…
Terrible service I don't want to refund the time it doesn't work I paid for installation done by them.
Reply from TemplateMonster2025-12-01
That definitely doesn’t sound like the smooth setup we strive to deliver. We’d love to take a closer look and get things running properly for you. Please share your order number or reach us at [email protected]. Our team will be happy to help sort this out.
Jace did a really good job
Jace did a really good job, went straight to the point, told me what I needed and about the other services without over pushing it. I appreciated his help!
To be honest
To be honest, I didn’t expect a phone call after making a paid order, but okay — every company has its own process. In the end, everything went fine. Jace is very helpful and very patient, since my English is not very good, and everything went well.
Fast and helpful support
fraud
I have purchase plan and not giving me any service, agent told me we will refund your money its been more then 30 days no refund received yet.
Reply from TemplateMonster2025-11-26
We have thoroughly checked our records but couldn’t locate any accounts or orders matching the information provided in this review. We genuinely want to help, so please contact us at [email protected] with your order ID or the email used during the purchase. We’ll be happy to investigate this situation and resolve it as quickly as possible.
BIG SCAMMERS
they only scam people, i have purchased plan and then they suspended my account why i inform them they told me to purchase new lifetime plan, so when i purchase new lifetime plan they deducted money from my card and now they are not providing any service, they inform me they will refund it but nothing has happened and they have also suspended my new account so i cant contact them. BIG SCAMMER...
Reply from TemplateMonster2025-11-26
We have thoroughly checked our records but couldn’t locate any accounts or orders matching the information provided in this review. We genuinely want to help, so please contact us at [email protected] with your order ID or the email used during the purchase. We’ll be happy to investigate this situation and resolve it as quickly as possible.
Totally Fraud - Scamsters
I have bought the plan which was unlimited but they don't even answer me properly ( not any item was run ) When I asked for refund just said refund initiated but not received till date ( 15 days ).
Reply from TemplateMonster2025-11-26
We have thoroughly checked our records but couldn’t locate any accounts or orders matching the information provided in this review. We genuinely want to help, so please contact us at [email protected] with your order ID or the email used during the purchase. We’ll be happy to investigate this situation and resolve it as quickly as possible.
helped me
helped me, thanks
Jace responds super fast and solves my…
Jace responds super fast and solves my problems in a jiffy. It's a trustworthy website!
Great site for a website template
TemplateMonster is great, especially Jace who supported me on live chat. I bought a WordPress template and got a problem with confirmation via phone call. Jace supported me very quickly and professional. Now I have the template and setup for my website. Thanks again Jace!
Jace was very knowledgeable
Jace was very knowledgeable, he immediately understood my request and acted quickly to resolve it. Despite my difficulties in English he was very kind and immediately understood my request.
Lightening fast Unbelievable Support
I purchased a couple of templates from TemplateMonster about 12 years ago and recently needed to download them again, but the links were no longer active. I reached out to support, and within seconds, Mr. Terry reactivated everything for me. Exceptional service, incredibly fast response, and truly reliable support even after so many years. Highly recommended for anyone looking for a dependable digital partner!
Awesome!
Clear, polite and very pro in handling my concerns and needs. Helped me with recovery of my old account coz I have been buying from TM since 2016. Thank you for a pleasant experience.
I bought a template
I bought a template and had it install directly on my ISP backend by Ethan from Templatemonster. it was simple, gave him my access, and next day, voila, it is done. I tried before for 4 hrs and i was not able to do it myself. Thank you again Ethan for the fast and great work.
Working with Ethan effortless
For me working with Ethan was effortless. He installed the template. the site will be live soon. No issues.
Fantastic support desk
I was facing an issue with replacing a colour on my website. Damon from support desk was of great help to solve this. Quick, kind and professional help. Really very satisfied with these guys!
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