TemplateMonster is a premier online marketplace, redefining web design and development since 2002. Offering an extensive range of premium website templates, themes, and digital assets, TemplateMonster is the go-to destination for businesses, entrepreneurs, and designers seeking top-quality solutions for their online projects.With a steadfast dedication to excellence and innovation, TemplateMonster has built a sterling reputation over two decades. Whether you need WordPress themes, eCommerce templates, HTML5 designs, or innovative plugins, our curated selection boasts the finest creations from global developers and designers.What sets TemplateMonster apart is our unwavering focus on customer satisfaction. We prioritize understanding and fulfilling each customer's unique needs, ensuring a tailored experience for every user.In essence, TemplateMonster is more than just a marketplace; it's a dynamic platform inspiring and empowering individuals and businesses to thrive online.
Written by the business, not verified by us.
Is TemplateMonster legit?
TemplateMonster (www.templatemonster.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 84% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 87% of negative reviews; 129 of them were added in the last 12 months. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great overall experience with this company, expressing high satisfaction across multiple digital services. Customers frequently praise the exceptionally helpful and professional staff for resolving various technical questions quickly, kindly, and efficiently. Consumers also deeply appreciate the incredibly fast response times, smooth purchasing processes, and highly reliable assistance provided during live chat sessions.
Some reviewers were not happy with complex installation services, unexpected project delays, and overall unhelpful communication from specific developers. People frequently experienced frustrating website errors, slow problem-solving, and a noticeable lack of proper support when trying to manage their themes. Users mentioned that these issues made managing their online projects significantly more difficult.
Auto-generated from all reviews of this business. For reference only.
I had a wonderful experience with the MonsterONE customer support team today. The agent, Jace, provided truly exceptional service during a live chat session.
Jace was incredibly professional, efficient, and ensured that my query was handled quickly and accurately. His prompt attention allowed me to continue my work with my Lifetime Unlimited License seamlessly.
The quality of support makes a huge difference. Thank you, Jace, for your clear communication and excellent focus on customer satisfaction. Highly recommended!
The absolute best in everything. When I had a serious website loading issue, Mark, the assistant at Monsterone, didn't hesitate to immediately respond and solve my problem. Not only that, he also did the work I would normally have had to do, but to leave no room for me to worry, he already fixed everything and made everything ready to use. Thank you so much; you've proven once again that you're the best. I'll be signing up for more subscriptions with you, even if I don't need them.
Template Monster, and this morning Jace, always provides excellent support. They're a reliable company, an excellent partner. I started working with them many years ago, over 10, and this morning they gave me a great reason to check out their reliability and resume working with them. Thanks, Jace.
Low-quality code with numerous bugs and performance issues.
The worst support I've ever experienced - no responses to critical issues.
Not recommended.
Reply from TemplateMonster2025-10-16
We appreciate you taking the time to share your experience. While we’re sad to hear it wasn’t perfect, we’re always improving and and always ready to assist.
Please, email us at [email protected] and we’ll make sure everything gets sorted.
I bought a template from Templatemonster,it wasn't the first time. I can confirm service is always top notch. Ethan the programmer made an excellent job with installation saving me a lot of time.
WARNING: My Experience with TemplateMonster / Pixelnx.com
I bought a theme from these people, and honestly, it has been nothing but frustration and disappointment.
It’s been three weeks since they promised to help me install the theme I purchased, and up till now, nothing has been properly done. They couldn’t even install their own theme without creating more errors. Every time they try, new problems appear — and even they don’t seem to know how to fix them.
I originally bought this theme about three months ago, but I stopped using it because of the same constant issues. Recently, I decided to give it another try because of some of the features it offered — but that turned out to be a big mistake. The problems just keep repeating.
At one point, they even deleted my entire website just to start from scratch, yet they still couldn’t solve the issues. I really wonder why people are still praising this team.
Please think twice before buying from TemplateMonster, especially if the theme is from Pixelnx.com. Many of their themes are full of errors, and their support team is slow, unhelpful, and unwilling to take responsibility. They don’t even want to issue a refund.
Right now, my website feels hijacked — I can’t access or manage anything, and I’m still waiting to hear back from them.
This can happen to anyone here. Trust me, I’m really frustrated, and I wouldn’t want anyone else to go through this same experience.
Reply from TemplateMonster2025-10-14
Thank you for sharing your experience. We always do our best to help every customer, but since no contact info was shared, we’re a bit stuck. If you reach out to our customer care team directly ([email protected]), we'll gladly find the most suitable solution for you.
I recently purchased a new theme from TemplateMonster, and the whole process was very smooth from start to finish. I want to give a special thanks to Matt from the live chat team for his amazing support during my purchase. He was friendly, patient, and helped me choose the right theme by answering all my questions clearly. The checkout and download process went perfectly without any issues.
I’ve been a TemplateMonster customer for over 8 years, using the many themes, and I’m always impressed by the quality of their products and the professionalism of their support team. Great service, excellent themes, and a very reliable platform. Highly recommended!
In my past experience, I’ve made wrong decisions when purchasing WordPress theme services or packages. Now, I’m trying to purchase a WP theme for a new website on TemplateMonster, and I had a lot of questions because I don’t want to repeat the mistakes from my previous purchases. I’m thankful that Damon addressed my inquiries—he patiently and politely answered all my questions! I completely agree with the other positive reviews about Damon. KUDOS!
Guys, the support on this site is amazing. Damon patiently answered all my questions about licenses and everything else, and believe I'm the most insecure person on this topic. I bought the music back in May and only reached out months later, and yet I still got all the answers I needed.
I needed to install a template on my WordPress site for subsequent support, so I turned to Spencer Brody
Web Studio TM. They were impeccable, kind, professional, and helpful.
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