TicketCity is a ticket marketplace that offers tickets to sports, concerts and theater events. When you need tickets, TicketCity is the place to go. We've been in business since 1990 and our expert team have personally attended many of the events we offer. Have a question? Our call center is available 7 days a week.
TicketCity (www.ticketcity.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 31% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-11.
We were having trouble purchasing Cubs tickets online thus made a call to TicketCity. Very glad we did. The agent we dealt with, Chris, was extremely knowledgeable and very courteous. We had never made a purchase online with TicketCity prior to this transaction so was a bit anxious but we are very happy with our experience. A plus rating from us Texans!
Super Easy I ordered my tickets a week ahead they came in a few hours and the price was way under all other providers prices seats are front row seats 9-10 what a score
Problem with accessing tickets was the fault of event organizer and not ticketcity. Ticketcity assisted me in identifying this problem.
Poor policies on exchanges or upgrades. Late getting the tickets a day. A lot of anxiety worrying about whether I'll be getting the tickets or not.
TicketCity was excellent & offered great prices.
I want to say that I had a bad experience with my tickets. I try calling and chat with them and still I could not get my volleyball tickets. I drove from Waianae to Moana atStan sheriff center and still couldn’t go in and watch the game. Plos too I had surgery done on stomach. I call the next day and they won’t gave me a refund. So I’m to call places where they can help me. Action line, BBB and law enforcement and report this matter.
I researched tickets for a major concert that I really wanted to attend for my birthday. TicketCity had the best priced service fees that brought the tickets and fee cost in at the best when totaled together. The tickets were sent over quickly and when I had difficulty "retrieving" the tickets electronically the customer service team was even in at 6pm on a Sunday evening and solved my issue quickly and politely.
horrible. still don't have my tickets and the show is in an hour and a half. I have called three times
The agent was very helpful, knowledgable, a good listener, spoke clearly and went over the top to make sure I was a happy customer. Which I am. So thank you for having such excellent staff.
Just one comment, all was perfect !
This was my first time using your service. I called to place my order by phone because I had the need to confirm that I would not need to wait until the date of the event to receive my tickets. I explained to the representative Ken, that I was also going to purchase a flight for my guest to attend the event on February 16 and that in order to make travel plans and incur the expense of the flight, I wanted assurance that the tickets would transfer quickly, following the order, and that if there was to be a delay or if I might not receive the tickets until the day of the event, that I would not complete the transaction. Ken specifically asserted that the seller would transfer my tickets to me within 24 hours. He repeated that 24 hour timing throughout the conversation, and also when describing the terms of sale before I authorize the charge to my card . It is now coming up on 48 hours since the transaction and I do not have an email with a QR code from the seller, or from Ticket City, as Ken promised. What I do have is a confirmation email stating that I will receive my tickets by February 16, which is the date of the event. I have not been able to book a flight for my guest , the cost of which is increasing, owing to the delay. Please rectify the situation immediately and write back with confirmation that you have contacted the seller directly and that the tickets will be transferred TODAY, without further delay. Thank you.
When I inquired about when I’d receive the tickets, I received a prompt reply back. The tickets arrived the next day early and had easy to follow instructions.
Very helpful, Josephine. Polite and professional. Thank you.
Took my son to his first WWE event as a Christmas gift...easy to purchase the tickets and they were in my email 5 days before the event...thanks for a great father son experience!
Jenni E provided a great customer experience!
I had a brain injury and my memory is not as it should be. You reminded me of everything I needed to do.
The process was easy, even for an older lady like me. Not computer savvy, but I find my way around. It was nice getting our tickets on my phone, made it easy at the door.
I love the experience of downloading the ticket onto my phone. Went to the NRF Rodeo / December 4th
I Spent about 3 hours trying to order these tickets and I still don't have a link to my tickets!
I listed one of my 6 tickets for sale to the Bills packers game. Reduced the price the Friday before the Sunday night game. Took no other action. Never got a notice that it sold. At the game, I met the guy that bought the ticket. He sat with us and stated the price he had paid a short time prior to the game. Walked straight to the seat we had listed and asked my son to get out of the seat as he had bought it. I contacted nfltickets and they deny the sale - claim I removed the listing. I believe it is a scam and wonder how many others have received this treatment. I think they sold the ticket and kept the buyer’s money and mine. This is a $500+ incident. I know the guy that bought the ticket and I am not done with this.
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