At Trulieve, we strive to bring you the relief you need in a product you can trust.
Trulieve (www.trulieve.com) has a 3.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the exceptionally friendly and knowledgeable staff who make store visits comfortable and provide great, informative assistance. Many people also appreciate the conveniently located stores and smooth, efficient product purchasing processes available daily. However, some customers also noted frustrating issues regarding product quality, inconsistent strains, and packaging consistency across purchases. A few other people also felt that customer service fell short due to unhelpful or rude staff members during particularly busy times. Others mentioned experiencing long waiting times and feeling dismissed when asking simple questions at specific branches.
Auto-generated from all reviews of this business. For reference only.Consistently the slowest place to ever go. Been coming for years only as a last resort and it never fails to disappoint. It's like they train employees to go as slow as possible and talk as much as they can about nonsense. Place sucks. Literally every other place is better, every single one.
from when I walked in. The bud expert didn’t give me his name (I had a mobile order) he walks away (when I’m at the one at home I have to sit and wait to be called) a woman comes out and said can I help you. I told her I was being helped thank you. She said oh he’s been waiting for you. Never got “his name” I go to the counter he lips a product I. Front of me and points I can’t see because I have bad eyes the Trulieve by me in south Florida reads me my order and every product but he still points. Then I thought maybe he’s deaf as he Hadn’t said a word. I’m hard of hearing so I tried to sign and also spoke clearly in case he was a lip reader. He kept pointing. I told him I cannot see the label so he just threw it in the bag with the rest of my order. Of course I had an issue w my debit cards fraud alerting me so I went to ATM (I swear they do that on purpose) LOL. I came back gave him my cash as I’m still speaking to him he takes my cash hands me back a few dollars and literally slams my bag down still without saying a word I would hope if he was dead he would have a name tag that says please be patient I’m dead. My nephew wears something similar so when he’s at work people don’t think he’s weird but he can read lips if this gentleman wasn’t dead then he’s very rude and I will never go back to this Trulieve. All I can say is he has a hat on with a beard and didn’t speak. Therefore never even getting his name to speak to management when I got home.
Satisfies customers with no problem. Vibes are always GOOD!! 🫶
I’d give them no stars if I could. These are the people who tried to ban hemp and all competition in VA. Bad intentions from the people running this. Flower is mids at best. These exact kind of company you want to avoid
On March 9, 2026, I went to Trulieve located at 5900 Rock Island Road, Tamarac, FL 33319, I placed my order online. As I walked into your facility a young man a corky guy took care of me. He had some stuffed animal sneakers. Cute young man. I don't know his name. Nor on the receipt it does not list the associate that took care of you. I think you should add that feature to your receipt. The associate who is taking care of you at the time of service rendered. He was very friendly, he asked for my ID then he called me in so I could receive my order. I like it when I walk into the facility, it is always clean nice size lobby, with plenty of parking outside. Staff are very knowledgeable, always willing to answer questions & recommend what’s new & old. BIG SHOUT OUT to your Team!!! 5-star quality!!! I love coming to your facility & I highly recommend it. MARIAE
I recently wrote a review on Yelp and you guys hit me up and I just wanted to let you know that the trulieve in Apache Junction is not the one that upset me the one I got upset with is on Alma School and McClellan in Mesa I walked in and there was nobody at the counter to take my ID so I just walked over to the line where the customers wait and the manager lady came out started yelling at me and told me I'm supposed to go to the line where the people go to order it on the internet to show my ID and how am I supposed to know it's the first time I've ever been there but she yelled at me in front of everybody it made me look stupid so I ain't never going back in there, and why is it when I go up in there the cheapest eight is like 25 bucks I get them for 10 bucks at Nirvana after tax
First off this is the only store I go to, in Auburndale, FL... Staff is amazing, they go beyond what they're supposed to do... Usually don't have a problem with the flower, but the one I got yesterday, was a little short, how do I know, cause 3.5 grams, makes me more than one little skimpy joint, and one little skinny blunt... And a very little left over. So whoever was in charge of this batch, y'all might want to check their scales, cause when a smoker knows they've been got ,they know... So plz check that employee that was in charge of this batches scale.. thank u...
JC at Destin FL Trulieve is one of a kind. You can’t miss him with his friendly personality and usually sporting a cane or top hat. Let him take care of you 🥰
Always great service… my gals Kenzi and Kayla in the osprey store were so very helpful and informative!! Thanks ladies, Annette Bruenderman
Maranda at Englewood Florida was so sweet and helpful. Love this store.
Florida DRY DRY DRY DRY DRY DRY WEED.. they will sell you it and you will take it!
They helped me with "Cheesequake". Excellent avoiding pain on my body conditions. Panama City Beach #1.
My experience is always a Great one when Trevor, Eva and Daisy works!! Their customer service is Top Tier and I recommend Trulieve on Dunn Ave to all my 420 cardholders!!
I CAME TO PICK MY ORDER AND IT WAS ON POINT THE STAFF WAS PLEAST I WAS HELPED BY AMANDA SHE WAS KIND. AND KNEW THEIR PRODUCT WELL
Hello, I am writing to formally report an incident that occurred during my visit to your dispensary on January 24, 2026, shortly after opening, at the location 12575 A Cleveland Ave. I was the first customer checked in online. When the door was opened by an employee named Jennifer, her demeanor was immediately unwelcoming. I realized I had forgotten my ID and promptly left to retrieve it, returning within minutes. Upon my return, despite being first online, I was instructed to wait in the longer line. When I respectfully spoke up, Jennifer responded with a rude gesture and took my card in a dismissive manner. When my name was later called, I calmly asked who I could speak with to make a report regarding the treatment I had experienced. At that point, Jennifer loudly and rudely yelled in front of other customers, drawing attention to me and escalating the situation unnecessarily. A manager named Kirk intervened. Before I could explain, the employee continued speaking over me. The interaction was embarrassing and unprofessional, particularly as it occurred publicly in front of other patrons. Kirk appeared visibly uncomfortable with how the situation was handled and provided me with this contact information to report the incident. I am not writing to cause trouble, but to document conduct that was inappropriate, hostile, and inconsistent with basic standards of customer service. I expect to be treated with respect, especially when raising a concern calmly and appropriately. I am requesting that this incident be reviewed and that appropriate steps be taken to prevent similar situations in the future. Thank you for your time and attention. Dispensary Location: 12575 A Cleveland Ave
I had an extremely unpleasant experience at the S. Cleveland Ave Fort Myers location due to an employee named Jennifer. From the moment I walked in, her attitude was rude, dismissive, and completely unprofessional. Customer service clearly does not matter to her. She spoke with unnecessary attitude, made rude gestures, and treated me like I was a problem instead of a paying customer. When I asked a simple question and later requested information on how to make a report, her behavior suddenly changed — which tells me she knows exactly how she was acting. No customer should have to feel embarrassed, disrespected, or talked down to while spending their money. There are plenty of places with staff who know how to act professionally — this location needs better training and accountability. Do better.
This company does not care for veterans elderly or people with snap any type of discount that they give you is off the regular price that is already marked down 30 or 35% so your discounts never apply!!!! They do this on purpose so they don’t have to give people a discount for veterans but look like they’re doing something nice for them!
I have been smoking cannabis for 50 years and I have never seen the worst concentration that they sell you in the dispensaries. You have to smoke five times as much to get to the same place you did 30 years ago. The stuff is a joke
Everyone who works here is friendly, knowledgeable and helpful. Larry explained the effects of the edibles I was interested in and worked with the computer info to get me the discount. I feel really comfortable going here.
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