Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Written by the business, not verified by us.Otter (www.tryotter.com) has a 4.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, kind, and thoroughly patient during the entire onboarding journey. Many consumers also point out that the platform offers a remarkably smooth user experience alongside quick support whenever technical hurdles arise. Reviewers emphasize that the team members ensure every question is answered clearly, making transitions simple. However, some reviewers were not happy with response times and follow-up communication. Some people mentioned experiencing delayed replies and dealing with various representatives who repeatedly offered standard boilerplate solutions without fully resolving complex integration problems.
Auto-generated from all reviews of this business. For reference only.The customer service is phenomenal and very helpful!!!!!
Hi there, Thank you so much for the kind review! We're thrilled to hear that you find our services phenomenal and helpful. This is the level of service we aim to provide! Looking forward to growing your business together, thanks! -Alex
Rating is for the customer service/experience received today by Jonah. 5 stars for this particular experience only, but not 5 stars for Otter as there are still some unresolved issues.
Hi, Thank you for your feedback! We're happy to hear Jonah provided a great experience. We also appreciate your honesty regarding the remaining issues and are committed to getting those resolved. -Alex
I want to sincerely thank Leverex Badong Jr. for making my onboarding with Otter such a smooth and welcoming experience. Your patience, guidance, and clear communication truly made a difference. I also appreciate you taking the time to listen to my story about Dr. Sebi and his wife, who found my copany and became a loyal customer. Dr. Sebi inspired me to start Gon’ Vegan in the first place. That meant a lot and showed your genuine kindness. Thank you again for your support!
Hi there, Thank you so much for your kind words; it really means a lot. We’re so glad Leverex made your onboarding experience smooth and welcoming, and we’ll be sure to share your feedback with him. Looking forward to growing your business together, thanks! -Alex
He was able to guide me how to create and import menu correctly and did not great a job.
Hi John, Thank you for your feedback! We’re happy that our team could guide you through creating and importing your menu. We appreciate your kind words and are always here to help with any future questions. -Alex
My menu that was not showing has been fixed. Thanks Mig
Hi there, We’re glad to hear your menu is now displaying correctly! Thank you for sharing your experience, and we’ll be sure to pass your thanks along to Mig -Alex
I am really bad with tecnology and Leverex made it so easy, he guide me with precision and patience.
Hi Sofia, Thank you for your kind review! We're glad to hear that Leverex was able to guide you with patience and make the process easy for you. Looking forward to growing your business together, thanks! -Alex
Helpful and very succinct help in getting account setup.
Hi Aubrey, Thank you for your kind review! We're glad to hear that the account setup process was helpful and straightforward for you. If you ever need any further assistance, we're always here to help! -Alex
Hi Theostene, Thank you for the wonderful feedback! We're thrilled to hear that Peter made such a positive impression. We'll be sure to pass along your kind words to him. -Alex
Hi there, Thank you for your review! We're glad you enjoyed the conversation with our team and appreciate you taking the time to share your feedback. We hope to speak with you again soon. -Alex
Hi Angel, Thank you so much for leaving a 5 star review! We're thrilled to hear that you find our customer service great! Looking forward to growing your business together, thanks! -Alex
Representative fixed the pairing of my locations
Hi, Thank you for your review! We're glad to hear that our representative was able to successfully fix the pairing of your locations. If you need any further assistance, please don’t hesitate to reach out. -Alex
Peter (Peter Gabriel Ogalinola) is extremely professional and very patient with our onboarding requests. This is the 9th store of mine onboarding with Otter, and also the most complicated one due to the menu setup, virtual brand configuration, menu saving requests, account issues, and Square integration challenges. During the meeting today, I was also interrupted several times by other phone calls. Although this is my 9th time working with Otter to complete an onboarding, this is the first time I feel the need to leave a review. I have to say Peter is the best — he’s our hero. His dedication, technical expertise, and patience helped us successfully navigate a very complicated setup.
Hi Shawn, Thank you so much for your kind words! We’re thrilled to hear about your great experience with Peter. Your 9th onboarding being the most complex yet makes this recognition even more meaningful. We'll be sure to pass along your feedback to him; he’ll be delighted to know he’s your hero! -Alex
I had a great experience with Peter from Otter Service Provider. He was very professional, helpful, and communicated clearly throughout the process. He helped me set up my account smoothly and answered all my questions. I really appreciate his support and excellent service.
Hi there, Thank you for sharing your experience! We're delighted to hear that Peter provided you with professional and helpful support. We're delighted to hear that Peter provided you with professional and helpful support. Looking forward to growing your business together, thanks! -Alex
Leverex was very helpful and solved the issue with one of our virtual brands. Thank you Leverex.
Hi Scott, Thank you for your kind feedback! We're glad to hear that our team was able to assist you and resolve the issue with your virtual brand. If you ever need assistance again, our team will be happy to help. -Alex
Hi Danny, Thank you for your kind feedback! We're glad to hear you had a very good experience with our team. If there’s ever anything else we can help you with, please don’t hesitate to reach out. -Alex
Very quick and great support experience.
Hi Ramanjeet, Thank you for the great review! We're happy to hear that you had a quick and positive support experience. Looking forward to growing your business together, thanks! -Alex
nice customer service. Amazing
Hi Hany, Thank you for your kind feedback! We're glad to hear you had a great experience with our customer service team. Providing amazing support to our customers is always our priority, and we're looking forward to growing your business together, thanks! -Alex
My issue wasn't fix but was because of doordash nothing wrong with otters service or support just one thing. I was supposed to meet with somebody else and otter sent me emails about the meeting but somebody else called, in the beginning looks like a spam call and I had to ask for a formal meeting invitation, he did and everything was pretty smooth after that.
Hi Arturo, Thank you for taking the time to share your experience. We're glad to hear that our support team assisted you and that things went smoothly after the meeting invitation was sent. We appreciate your feedback about the initial call and will keep this in mind as we work to make our communication clearer. -Alex
Helped us onboard venmo and did a great job! Will love to be working with them! great customer service
Hi Matty, Thank you for your kind words! We're glad we could assist you with the Venmo onboarding and make the process smooth. We look forward to continuing to work together! -Alex
Hi, Thank you for your feedback! We’re happy to hear you had a great experience with our services and truly appreciate your support. -Alex
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