Very good job in assisting!
Hi Daryll, Thank you for the review! We're pleased to hear our team was able to assist you effectively. If you ever need anything else, we're always here to help. -Alex
Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Written by the business, not verified by us.Otter (www.tryotter.com) has a 4.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, kind, and thoroughly patient during the entire onboarding journey. Many consumers also point out that the platform offers a remarkably smooth user experience alongside quick support whenever technical hurdles arise. Reviewers emphasize that the team members ensure every question is answered clearly, making transitions simple. However, some reviewers were not happy with response times and follow-up communication. Some people mentioned experiencing delayed replies and dealing with various representatives who repeatedly offered standard boilerplate solutions without fully resolving complex integration problems.
Auto-generated from all reviews of this business. For reference only.Hi Daryll, Thank you for the review! We're pleased to hear our team was able to assist you effectively. If you ever need anything else, we're always here to help. -Alex
Jonah was very helpful.
Hi Jarrett, Thank you for your review! We're happy to hear that Jonah was able to help you. We'll make sure your feedback is passed along to her. Thanks again for choosing us! -Alex
Hi there, Thank you for the great feedback! We're delighted to hear you had a positive experience with our service. We appreciate your support and look forward to assisting you again in the future! -Alex
Migs helped with account reset, thanks
Hi Jo, Thank you for your review! We're glad to hear that Migs was able to help you with your account reset. We'll be sure to pass along your appreciation to him. If you need any further assistance, we're always here to help! -Alex
Hi Erika, Thank you for your feedback! We're glad to hear you found the support helpful and straightforward. We appreciate you taking the time to share your experience! -Alex
very detail oriented.covered all aspects of the new system and menu .answered all questions happily
Hi Greg, Thank you for your kind feedback! We're really glad to hear that everything was explained clearly and that all your questions were answered. Looking forward to growing your business together, thanks! -Alex
Finally I got someone who cares. Very good service.
Hi Marcelo, Thank you for your review! We're really happy to hear that you felt supported and cared for during your experience with us. Don't hesitate to let us know if there's anything else we can help with! -Alex
Hi Jesie, Thank you for the great feedback! We're glad you had a positive experience with our service, and we appreciate you taking the time to leave a review. -Alex
Super helpful and dedicated to solving our issue!
Hi Celia, Thank you for your kind words! We're happy to hear that our team was able to assist and stay dedicated to resolving your issue. Your feedback is greatly appreciated. -Alex
Jonah was polite with quick resolve to our questions and concerns.
Hi Teri, Thank you for your review! We're pleased to hear that Jonah was able to assist you quickly and politely. We'll be sure to pass along your kind feedback to her. -Alex
They were really helpful and they had a great customer service!
Hi Yareli, Thank you for the wonderful feedback! We're glad to hear that you found our team helpful and that you had a great customer service experience. We truly appreciate your support! -Alex
Peter was very helpfull, Patient and knowladgable of the product.
Hi there, Thank you for your kind feedback! We're glad to hear that Peter was helpful, patient, and knowledgeable while assisting you. We'll be sure to share your comments with him. We appreciate you taking the time to leave a review! -Alex
Hi Nando, Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our service. Looking forward to growing your business together, thanks! -Alex
Hi Brian, Thank you for your kind words! We truly appreciate your patience as well. Looking forward to growing your business together, thanks! -Alex
Peter was Awesome. Got all our stores setup in no time at all. Highly recommend working with him!
Hi Josh, Thank you so much for the fantastic feedback! We're thrilled to hear that Peter was able to get everything set up quickly and smoothly for you. We'll be sure to pass along your kind words to him! -Alex
Hi there, Thank you for sharing your experience! We're really glad to hear everything has been going well so far. If there's ever anything you need, we're always here to help. We look forward to continuing to provide you with a great experience! -Alex
Very very good
Hi, Thank you for your wonderful review! We truly appreciate you taking the time to share your experience. It means a lot to know you had such a positive experience with us. -Alex
Hi Lilly, Thank you for your feedback! We’re delighted to hear that you had a friendly experience with our team. Looking forward to growing your business together, thanks! -Alex
Francis was great!! Went over all the set up process and made this more than easy, and extremely patience answering all questions and concerns.
Hi Jacob, Thank you so much for your kind words! We’re thrilled to hear that Francis made the setup process smooth and easy for you. We’ll be sure to pass along your feedback to him. -Alex
Hey there, Thank you for your review! We’re so glad to hear you had a great experience with Peter. We’ll be sure to share your feedback with him. If there’s ever anything else we can help with, please don’t hesitate to reach out! -Alex
103 reviews matching