Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Written by the business, not verified by us.Otter (www.tryotter.com) has a 4.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, kind, and thoroughly patient during the entire onboarding journey. Many consumers also point out that the platform offers a remarkably smooth user experience alongside quick support whenever technical hurdles arise. Reviewers emphasize that the team members ensure every question is answered clearly, making transitions simple. However, some reviewers were not happy with response times and follow-up communication. Some people mentioned experiencing delayed replies and dealing with various representatives who repeatedly offered standard boilerplate solutions without fully resolving complex integration problems.
Auto-generated from all reviews of this business. For reference only.Hi there, Thank you for the review! We’ll be sure to pass your message along to Peter and Adil; they’ll be delighted to hear it. We appreciate your support and look forward to continuing to deliver great service. -Alex
Hi Mosaed, Thank you for your review! We’re glad you had a good experience and appreciate you taking the time to share your feedback. -Alex
Simple andeasy
Hi there, Thank you for your feedback! We’re glad to hear you found the experience simple and easy. We appreciate you taking the time to share your thoughts! -Alex
We have started working, but I am not ready to talk about my experience yet. I can provide more details later.
Hi there, Thank you for sharing this. We completely understand that it can take time to form a full experience, especially at the beginning of a new partnership. We’re glad to have started working together and look forward to hearing more of your feedback when you’re ready. Looking forward to growing your business together, thanks! -Alex
Peter was great and made the onboarding process super easy!
Hi Jose, Thank you for your lovely feedback! We’re so pleased to hear that Peter made the onboarding process smooth and easy for you. We’ll be sure to pass your kind words along to him; he’ll really appreciate it. We look forward to continuing to support you! -Alex
Great knowledge and communication. Made it nice and easy
Hi there, Thank you for your kind words! We’re so pleased to hear that you found the process clear and easy, and that our team's knowledge and communication met your expectations. -Alex
Hi Zhe, We appreciate the feedback! We're glad to hear that you find our team members helpful and knowledgeable. We'll be sure to pass this along to the team! -Alex
I’m Happy work with Uber
Hi Allen, Thank you for your review! We’re so glad to hear that you’re happy working with Uber and with Peter. We're looking forward to growing your business here with Otter. -Alex
The customer service at this company is one of the best I’ve experienced. From the first person I spoke with, to the last person who kept me informed about the process, was outstanding. They resolved my issue immediately with professionalism and kindness. Thank you!
Hi Veronica, Thank you so much for your kind words! We’re thrilled to hear that our customer service team made such a positive impression and resolved your issue quickly. We truly appreciate you taking the time to share your experience, we're looking forward to growing your business together, thanks! -Alex
Hi Julie, We appreciate you taking the time to share your experience. We're thrilled to hear that you find our team very helpful. Don't hesitate to let us know if there's anything else we can help with! -Alex
Tried to integrate the POS with otter for trial. easy set up so far but would like to see what venmo market place could offer.
Hi there, Thank you for giving Otter a try! We’re glad to hear the POS integration was easy to set up. We’d love for you to explore more of what the Venmo Marketplace can offer, and if you have any questions along the way, our team is here to help! -Alex
Sunny was professional and easy to work with. He made the transition easy!
Hi Lorraine, Thank you so much for the review! We're thrilled to hear that Sunny made the transition easy for you and that he was easy to work with. We're looking forward to growing your business together, thanks! -Alex
Onboarding was easy. Peter & Manny were very knowledgable.
Hi there, Thank you for your great feedback! We’re delighted to hear that your onboarding experience was smooth and straightforward. Peter and Manny will be thrilled to know their knowledge and support made a positive impression. -Alex
Hi there, Thank you so much for the kind review! We're thrilled to hear that you find our services great. We're looking forward to growing your business together, thanks! -Alex
Hi there, Thank you so much for your kind words! We’re thrilled you had a great experience with our team. We're looking forward to growing your business together. Thanks! -Alex
Hi Andy, Thank you so much for your kind words! We’re delighted to hear that Peter made such a positive impression. We’ll be sure to pass your feedback along to him. If there’s ever anything else we can help you with, please don’t hesitate to reach out. -Alex
Hi Nour, Thank you for taking the time to leave us a review! We’re thrilled to hear you had a great experience. Providing excellent service is always our goal. -Alex
The issue I have been facing is from last one week or so. But Robert have done it in no time. Great communication skills and give a Promotion to this guy if possible.
Hi Nicollet, Thank you for taking the time to leave us this feedback! We’re sorry you've been dealing with the menu sync issue for the past week. It’s fantastic to hear that Robert resolved it quickly and kept communication clear throughout. He’ll be thrilled to hear your “promotion” suggestion, and we'll let him know about it! -Alex
Hi Timothy, Thank you so much for the feedback! We're thrilled to know that you find our services easy to work with and straightforward! We're looking forward to growing your business together, thanks! -Alex
Peter was great with the integration. However the onboarding contact never ordered my equipment after multiple requests.
Hi Barry, Thank you for taking the time to leave a review. We’re really pleased to hear that Peter did a great job with the integration. We’ll be sure to pass your kind words on to him. -Alex
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