Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Written by the business, not verified by us.Otter (www.tryotter.com) has a 4.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, kind, and thoroughly patient during the entire onboarding journey. Many consumers also point out that the platform offers a remarkably smooth user experience alongside quick support whenever technical hurdles arise. Reviewers emphasize that the team members ensure every question is answered clearly, making transitions simple. However, some reviewers were not happy with response times and follow-up communication. Some people mentioned experiencing delayed replies and dealing with various representatives who repeatedly offered standard boilerplate solutions without fully resolving complex integration problems.
Auto-generated from all reviews of this business. For reference only.Hi Darrel, Thank you for the great feedback! We’re so glad to hear that you found the onboarding smooth and the sales process straightforward. Looking forward to growing your business together, thanks! -Alex
Peter was helpful so far with the onboarding .
Hi Ardian, Thank you for sharing your experience! We're glad to hear Peter has been helpful during your onboarding process so far. Please don’t hesitate to reach out if you need anything along the way. -Alex
Hi Josh, Thank you so much for your kind words! We're thrilled to hear that Lev was awesome. We’ll be sure to pass along your feedback! -Alex
Jazy Barquin was quick and efficient in his responses. The issue was handled with easy. Thank you
Hi Brent, Thank you for your feedback! We’re glad to hear that Jazy was able to assist you quickly and efficiently. It’s great to know the issue was handled smoothly, and we appreciate you taking the time to share your experience. -Alex
very helpful on boarding process
Hi James, Thank you for your kind feedback! We’re so pleased to hear that you found the onboarding process helpful. If you ever need any further support, we’re always here to help. -Alex
I was experiencing a major integration issue because of a prior integrator. Geraldine was able to pinpoint the problem and fix it very quickly. She is a true asset to the Otter family. Geraldine listened to what I was explaining and was very understanding of my concerns and needs! Because of Geraldine, I am able to take orders once again!!
Hi Angela, Thank you so much for your kind words! We’re thrilled to hear that Geraldine was able to quickly resolve your integration issue and provide the support you needed. We’re glad her expertise made it possible for you to take orders again. Your feedback means a lot, and we’re always here to help whenever you need us! -Alex
Eden and Peter were great at onboarding and setting up additional Otter account.
Hi Jerry, Thank you for your wonderful feedback! We're so glad to hear that Eden and Peter made your onboarding and additional Otter account setup smooth and seamless. We’ll be sure to pass along your kind words to both of them. -Alex
Hi, Thank you so much for your kind words! We’re thrilled to hear that Peter was able to help and provide a great experience. We truly appreciate you taking the time to share your feedback! -Alex
I had a very good experience during the call with Peter. He has excellent communication skills and explained everything clearly and patiently. He helped me set up my account and made the whole process smooth and easy. I truly appreciate his support and professionalism. Thank you for the great assistance!
Hi, Thank you for sharing such thoughtful feedback! We’re delighted to hear that Peter provided clear, patient, and professional support during your call. Looking forward to growing your business together, thanks! -Alex
Leverex was so kind and he answered all our questions. He explained us all the steps thaat we nedd to know to set up our Venmo/Otto account
Hi Angelica, Thank you so much for the review! We're thrilled to know that Leverex was able to assist you and answer all your questions. We're always looking forward to growing your business together. Thanks! -Alex
Hi there, Thank you so much for your kind words! We're really glad you had a great experience with us. We truly appreciate your support and look forward to serving you again. -Alex
Very great I’m satisfied
Hey, Thank you for your wonderful feedback! We're so pleased to hear that you're satisfied with our service. Your support means a lot to us, and we’re always here whenever you need us. -Alex
Hi Hector, Thank you for taking the time to leave a review! We truly appreciate your kind comment and are happy to know you had a positive experience. We're looking forward to growing your business together, thanks! -Alex
Hi, Thank you for the 5-star review! We truly appreciate your support and are so glad you had a great experience. Looking forward to growing your business together, thanks! -Alex
It was a great working with Peter and Laura and onboarding was pretty smooth, Thanks to team and you guys are great 5 star.
Hi Shas, Thank you for the fantastic 5-star review! We're so pleased to hear that Peter and Laura made your onboarding experience smooth and enjoyable. We're looking forward to growing your business together, thanks! -Alex
great time and full explanation
Hi Gregory, Thank you for your feedback! We’re glad to hear you had a great experience and that everything was clearly explained. We appreciate you choosing us, and we're looking forward to growing your business together. Thanks! -Alex
Peter was awesome. I had been waiting over a month for an issue to be resolved and he handled it for me, finally. I’m so grateful! Nobody else’s was able to help me.
Hi Scott, Thank you so much for sharing your experience. We’re especially glad Peter was able to step in and resolve the issue for you after such a long wait. If there's anything else we can help with, please let us know! -Alex
The call was short ant to the point. Thank you
Hi Joaquin, Thank you for your review! We're glad to hear the call was short and to the point. We always aim to make things clear, efficient, and respectful of your time. We're looking forward to growing your business together, thanks! -Alex
Fast easy set up, understand my need and completed in one session.
Hi Min, We appreciate the review! We're thrilled to hear that your setup went smoothly and quickly. We’re genuinely sorry to read your update regarding communication and the POS support you were expecting. We requested more information so we can have a look at this! -Alex
Peter Gabriel was great, he walked me through everything and was very kind throughout the entire process
Hi Adbul, Thank you so much for your kind words! We're thrilled to hear that Peter provided such a supportive and thorough experience. We truly appreciate you taking the time to share your feedback! -Alex
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