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Written by the business, not verified by us.Otter (www.tryotter.com) has a 4.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, kind, and thoroughly patient during the entire onboarding journey. Many consumers also point out that the platform offers a remarkably smooth user experience alongside quick support whenever technical hurdles arise. Reviewers emphasize that the team members ensure every question is answered clearly, making transitions simple. However, some reviewers were not happy with response times and follow-up communication. Some people mentioned experiencing delayed replies and dealing with various representatives who repeatedly offered standard boilerplate solutions without fully resolving complex integration problems.
Auto-generated from all reviews of this business. For reference only.Hi Cesar, Thank you so much for taking the time to leave us a review! We’re thrilled to hear that you had a great onboarding experience with Rhaine, we’ll be sure to pass along your kind words to her! - Ryan
Ian Carlo was great - took the time to explain everything, and answer any questions I had.
Ian Carlo Gonzales was great with my onboarding process
Hi Emile, Thank you so much for the review! We're thrilled to hear that Ian was great throughout your onboarding process; we'll pass along your kind words to him. Looking forward to growing your business together. Thanks! - Ryan
I love how easy Otter is to use and how seamlessly it syncs multiple menus into one. The Otter team is always friendly and provides amazing support whenever needed. The only thing I would change is the time it takes for manual syncs to process. Occasionally, a few updates can take longer than expected to go through.
Hi Noe, Thank you so much for the review! We’re thrilled that you’re enjoying the platform and finding our support team helpful. We also appreciate your note on manual sync times. Your feedback helps us improve, and we're continually working to optimize processing speeds so your updates go live quicker! Looking forward to growing your business together, thanks! - Ryan
We had a great experience working with Ariellynne Medina during our Otter integration. She was professional, responsive, and helpful throughout the entire process. She guided us through the integration, answered our questions clearly, and made sure everything was set up properly. We truly appreciate her support and the quality of the service provided. Thank you Ariellynne for the excellent work!
Hi Alae, Thank you so much for taking the time to leave this wonderful review! We are thrilled to hear that your Otter integration went smoothly. We'll be sure to pass along your kind words and appreciation to her. Ensuring you feel supported and set up for success is always our goal Looking forward to growing your business together! - Ryan
I have already set up multiple locations with Otter and had several agents assist me during the onboarding process. Among them, Ian Gonzalez really stood out because of his fast responses and the kind, clear way he explained things. He clearly knew what he was doing and was always willing to help, even when I asked questions that were not directly related to his responsibilities. I truly appreciate his patience, professionalism, and willingness to go the extra mile. His support made the onboarding experience much smoother.
Hi there, Thank you for sharing your onboarding experience across your multiple locations! We are so glad to hear that Ian Gonzalez stood out by going above and beyond to make the setup smooth, clear, and efficient. We’ll be sure to shout him out for his exceptional support, patience, and dedication. Welcome aboard, and please let us know whenever you need anything else! Looking forward to growing your business together! - Ryan
Agent was clear and knowledgeable.
Hi Benjamen, Thank you so much for taking the time to leave us a review! We're thrilled to hear that our team provided clear and knowledgeable support. We truly appreciate your feedback! - Ryan
There is a lady her name is Ariellynne She is Very nice with customer service and very helpful I am glad to make my business with Otter
Hi Hani, Thank you so much for taking the time to leave us a review! We're thrilled to hear that Ariellynne provided such helpful, top-notch customer service. We appreciate your partnership and are glad to have you as a customer. -Ryan
Aryariellynne Medina was an excellent onboarding rep. She made everything very smooth and addresses the issues we had when we went live. 10/10 and definitely would recommend the platform to other vendors because of the customer service we experienced.
Hi Isaiah, Thank you so much for the review! We're thrilled to hear that you have had an excellent experience with Aryariellynne. We appreciate the recommendation to other vendors. Looking forward to growing your business together. Thanks! - Ryan
Camile is so professional. she took action on the issue promptly and resolution was sent within no time. Amazing work
Hi Mohsin, Thank you so much for the 5-star review. We are thrilled to hear that Camille was able to promptly resolve your issue. We'll pass along your kind words to her. -Alex
Really good customer service, Angel is the hero, great help!
Hi, Thank you for your kind review! We're thrilled to hear Angel was able to provide such great support and make a positive difference to your experience. We'll be sure to pass your kind words along to her. -Alex
I’ve been with the Otter service now for awhile - Will has been my No 1 help mate from OTTER amazing service always there to help & doing things a little different using the QR codes in different venues as well what a great easy user friendly platform that also has support that’s actually there! Thanks Will I couldn’t have done this without you, your professionalism, patience, & great service is second to none! Thank you Thank you Thank you
Hi there, Thank you so much for your kind words and continued support! We're thrilled to hear that Will has been able to help you make the most of Otter and that you're enjoying the QR code platform. We'll be sure to pass your feedback on to him; he'll be delighted to hear it. -Alex
We are a company in Spain using otter delivery integration services. They are quick to respond, but we have been suffering a case for 3 weeks, which is not of our doing and they have given us: -0 updates. -0 tentative date for a resolution. -0 direct contact with a senior support team member and everytime we send a follow-up email it is as if we are discussing our case from the start.
Hey Ryan, We’re sorry to hear about your experience and understand how frustrating the lack of updates and having to repeat your case must be. This falls short of the service we aim to provide. We’d like to look into this further. We requested information so we can have this investigated. -Alex
We cancelled our service on 15 January 2025, with confirmation received on 19 January and again on 27 January. Despite this, the company continued charging us without authorisation. We only discovered the ongoing charges in December 2025. After following up by email on 10 December 2025 and again on 14 January 2026, we were refunded only 5 of the 11 unauthorised charges. The remaining balance has been refused. Their stated reason is that their payment processor (Stripe) does not process refunds after 180 days. This is an internal business limitatio and not our problem as the customer. We cancelled well within any reasonable timeframe, and it was their failure to action the cancellation that caused the charges to accumulate beyond that window. We were then directed to seek the refund from our bank. The bank confirmed this is not their responsibility either. TryOtter took money they were not entitled to, partially rectified it, and have now used a technicality to avoid repaying the rest. We have every record of the cancellation requests and subsequent correspondence. We would strongly caution others to monitor their accounts closely after cancelling and to escalate quickly if charges continue.
Hi Romal, We’re sorry to hear about your experience and understand your concerns regarding the charges and refund. This is not the experience we aim to provide. We’d like to investigate this further and have requested additional information from you so we can review the situation and assist accordingly. -Alex
Thank you Matthew for your help you are amazing again thank you for your help
Hi Jesus, Thank you so much for your kind words! We're thrilled to hear that Matthew was able to assist you and make a positive impact. We'll be sure to pass along your appreciation. -Alex
Sunny was very kind and patient. I understand that he is based in a different country with a completely different time zone, yet he remained very flexible and accommodating with our tight daily schedule. Looking forward to working with Venmo.
Hi there, Thank you for your kind feedback! We’re glad Sunny could support you with flexibility and care despite the time zone differences. We look forward to continuing to work with you!
My wonderful local Lebanese restaurant Ya Sham uses tryotter to process their orders. Without fail it is accurate, the restaurant loves it and unlike some with ridiculously optimistic delivery times and maps this just simply works and works well. Thank you from a restaurant customer in Ealing London
Hey Nigel, Thank you so much for your kind words! We're delighted to hear that your experience with Otter has been consistently smooth and reliable. It’s great to know both you and the team at Ya Sham are enjoying the benefits. We truly appreciate your support! -Alex
Thank you Mian for fixing our app issue ! This review is for mian not for otter overall as a company/service.
Hi Sophie Thank you so much for your kind words! We’re glad to hear that Mian was able to resolve your app issue quickly and effectively. Please don't hesitate to contact us if you require further assistance. -Alex
We were facing an issue with our app so we reached out to them they solve our problem as soon as they they can their service and response was really good and fast
Hi Rushan, Thank you for your feedback! We’re really glad to hear that your issue was resolved quickly and that you had a positive experience with our team, so it’s great to know we met your expectations. Looking forward to growing your business together, thanks! -Alex
Sunny Tiburon did an amazing job explaining me the whole onboarding process, thank you
Hi, We appreciate the 5-star review! We're happy to know that Sunny made the onboarding process amazing for you and that he was able to explain everything. We'll pass along your kind words to him! -Alex
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