Love my customer service rep
Love my customer service rep. She is so attentive and helps every step of the way, making suggestions and is very patient. She is the reason why I visited the store again.
About Urban Modesty
Data updated- Website
- www.urbanmodesty.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 67 reviews
- Replies to negative
- 4% (1/26)
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About this business
Urban Modesty is a premier modest fashion brand based in Brooklyn, New York, offering elegant, high-quality clothing for Muslim women and anyone who embraces modest style. Since 2013, we’ve been redefining modest fashion with chic, versatile, and contemporary designs that blend faith, fashion, and function.Shop effortlessly online or visit our boutiques in Brooklyn and Queens to explore collections that balance comfort, confidence, and sophistication — designed for the modern modest woman.Urban Modesty: If you’ve got modesty, we’ve got you covered!
Written by the business, not verified by us.Is Urban Modesty legit?
Urban Modesty (www.urbanmodesty.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 4% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff members for their amazing patience, highly helpful guidance, and extremely welcoming attitude during store visits. Many people also enthusiastically appreciate the gorgeous clothing styles, perfect quality pieces, and truly exceptional, highly responsive customer service experiences across their visits. Though some reviewers were not happy with the product, mentioning frequent issues regarding inconsistent sizing, cheap fabric quality, and unexpected color differences from online photos. A few other people also felt that customer support was completely unhelpful or unresponsive when handling delayed orders, missing items, and legitimate return requests.
Auto-generated from all reviews of this business. For reference only.What people say
Great customer service
DO NOT ORDER ANYTHING FROM THIS…
DO NOT ORDER ANYTHING FROM THIS COMPANY!!! I ORDERED THREE OUTFITS FROM THEM AND HARDLY ANYTHING CAME IN THE SIZE I ORDERED. I WEAR A LARGE PANTS AND THEY SENT ME A SMALL PANTS. I HAVEN'T WORN SMALL ANYTHING SINCE I WAS IN HIGH SCHOOL. I ORDERED MEDIUM TOPS AND THEY SENT LARGE. SEEMS IF THEY DON'T HAVE YOUR SIZE, THEY WILL JUST SEND YOU WHAT THEY HAVE. I WILL NEVER EVER SHOP HERE AGAIN!!!! MAY ALLAH CURSE THEIR BUSINESS!!!
Didn’t cancel an order they told me…
Didn’t cancel an order they told me they couldn’t fulfill. Then sent two items I was charged for. And it’s been three delivery delays and I need one for a wedding this week.
The girl working and helping was so…
The girl working and helping was so kind!
Wonderful
One of the best experience i had shopping at their Astoria location
Incredible service
Incredible service and staff. Beautiful designs Decent pricing Lovely store
Souhila was very helpful and I’m…
Souhila was very helpful and I’m appreciative of that! Thank you and JazakAllahu Khairan!
I haven’t received my order yet
I haven’t received my order yet. But I placed my order and got a shipping notification within a few hours so that’s awesome!!
Frauds
Frauds! Sent my return back and they won’t refund me!! Frauds frauds frauds! They don’t answer emails or calls… they steal your money!! And have the audacity to quote the Quran in their webpage! How about not stealing customers money and actually working with them. This has been the worse experience in my life with a Muslim owned company, pple wonder why we shop in shien instead of supporting local businesses cuz this is the crap you have to go Thur to get ur own money refunded! One month plus! Of this BS
The person that answered the phone was…
The person that answered the phone was nice and gave me hope. But It’s been 7 business days ( not counting the holiday since 1 of 2 of my orders were placed and still no shipping date.
Wrong Measurements
Don’t get me wrong, I love the dress, but the size description online is not correct. The dress is a little too tight on the bodice. The size description online, for the size I got, is supposed to be a littler bigger than what I am currently but then I tried it on and it’s too tight. Then I went online to exchange and they’re out of the size I need.
Customer Service
Inty provided me with exceptional customer service when I needed clothing for Dubai. I am grateful for her attention to detail. She went above and beyond to make sure I receive exactly what I was looking for and to feel comfortable. Thank you Inty, you're the best!
The one size varies they were not all…
The one size varies they were not all the same. I bought 3 of the same sweater dress in store and one online and the lengths were different. Otherwise very nice material and style and color.
Disappionted
What I liked was the timely arrival from order to delivery. What I don't like is that the Order arrived with one outfit damaged and dirty.
Urban Modesty uses Ali E
I’ve bought some things from urban modesty, right in the very beginning of my journey into dressing modestly. They had some good sales but recently everything has been really expensive for what looks like not so nice quality. I am really sick of Muslim sisters getting taken advantage of by companies reselling AE clothing for 10x the worth. Why are they charging $100 for an item that clearly cost $10? On the app I got an alert that Urban Modesty had new items. Oops they posted the A E screenshots instead of their $100 “abayas.” Don’t get scammed by them.
Great service from sisters
Great service from sisters assistant manager Inty and the manager Amal the dresses were beautiful and i got two dresses both XXL and I’m truly satisfied. They have wonderful dresses here!!
Please bring some more diverse products…
Please bring some more diverse products and sizes in the Astoria, Queens location. Thank you.
the portal to start returns doesn't…
the portal to start returns doesn't work, customer service isn't readily available and hard to get a hold of, they need to be more staffed. Used to get replies right away.
52$ for this Material so bad and too my…
52$ for this Material so bad and too my much even though it’s on clearance but still not worth it honestly it’s like a prayer abaya. This is my third time to purchase something from your Website and unfortunately only one dress was okay.
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