OK.one
For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Home & Garden

VAXLAMP

ClaimedCollecting reviews

174 reviews

3.9174 reviews
Write a review

About VAXLAMP

Data updated
Website
www.vaxlamp.com
Category
Home & Garden
Location
China
Status
Unclaimed
Last 12 months
61 reviews
Replies to negative
89% (34/38)
Do you own VAXLAMP? Claim this profile for free and start replying to reviews.
[email protected]www.vaxlamp.com

About this business

VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.

Written by the business, not verified by us.

Is VAXLAMP legit?

VAXLAMP (www.vaxlamp.com) has a 3.9 out of 5 rating on OK.one, based on 174 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 71% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Quality, Customer service. Last updated 2026-10-25.

What reviewers say

AI generated

Reviewers had a great experience with this company. People often mention that the support team is exceptionally responsive, friendly, and quick to resolve any questions or issues. Consumers are also extremely pleased with their purchases, describing the items as gorgeous, well packaged, and matching the online pictures perfectly. However, some customers also noted that shipping times can be quite long, with parcels taking up to a month to reach their destinations. A few other people also felt that certain products were of disappointing quality or arrived damaged, and they found the international return process to be particularly challenging.

Auto-generated from all reviews of this business. For reference only.

What people say

S
SalinaUnited Kingdom · 5 reviews · Verified · Experienced 2024-01-31 ·

It’s beautiful quality lamp

It’s beautiful quality lamp, I searched and come across this company who have reasonable price for this lamp. Customer service was excellent, representative are always there to help with any issues and response quickly. I would definitely recommend this company to friends and family. Thank you so much Cathy, really appreciate your support.

N
NBNetherlands · 1 review · Verified · Experienced 2024-01-26 ·

Lamp is a bad copy of the original…

Lamp is a bad copy of the original vertigo lamp. Transport with UPS was a bad experience. In total i waited a month for the lamp to be delivered. I also paid twice the import taxes, because first payment I did was not recognized by the system. I mailed and called several times, in the end it was still not updated accordingly in the system when i went to pick up the lamp at the ups access point. I could only get my packedge if i paid. Also the site did not mention any import taxes when i placed the order.

Reply from VAXLAMP2024-02-26

Hi Natasa, sorry, the delay was caused by the spring festival holiday here. About the workmanship, welcome to share the images of the product you received so that we can share them with our warehouse to make improvements. There is import tax for some countries as stated on the shipping policy page. Very sorry that the experience does not meet your requirements.

MosesUnited Kingdom · 9 reviews · Verified · Experienced 2023-12-30 ·

PATHETIC CUSTOMER SERVICE! LIARS!

I would give this a "ZERO START" if there was an option!! I received a pathetic customer service from this company! I had proof and evidence that I didn't open the box at all (I sent them multiple photos). I wanted to return the item within the stated time period. However, the owners of this company, which is by the way a Chinese owned company based out in China. VAXLAMP made it immensely difficult for me to return the item. They kept on asking me questions as to why I want to return it. When they eventually agreed after a few days they asked me to lie to the Chinese customs, and declare that the item as cheap as possible so they do not pay the extra customs charge on return. Which would mean if the item got lost, I wouldn't get the full money back that I originally paid for, and would only get a fraction of what I paid - which was a few hundred pounds for the lamp shade. This company made me go through stress and made me run around unnecessarily. They delayed my refund although it arrived to them from Manchester, England to China within days. I have proof for all this, and can substantiate my claims. I would NEVER EVER EVER order anything from this company ever again!!! PERIOD!!! They are a bunch of crooks hiding behind the Internet. Beware and don't get stung!!!

Reply from VAXLAMP2024-02-02

Hi Musa, We have provided a full refund on your order, which was processed a few days after the returned package arrived. We don't think there is anything wrong with this. So, we disagree with your claims. And, we don't know why you provided such a bad review. Also, it is very strange that you asked for a full refund even without opening the box and checking the quality. It doesn't seem to us that you wanted to make a real purchase with our online store. We are from China and this is clearly stated on our contact page. We never deny this. If it is not a quality issue, we will of course ask you to return it before providing the refund. This is our policy and most stores' policies. For quality issues, we will of couse provide full refund. So, all in all, we don't see there is anything wrong with our dealing with your case.

People also looked at

Sansoti
Ateasehomelife
Vakkerlight3.7Kikilighting4.3hugbelResidence Supply4.5
BulbSquare
Homelights4.2