VAXLAMP

Feedback

The product was delivered on time and worked as expected. The addition of a handy remote was useful, but no instructions on what effect the buttons did without trial and error. Other than that, the overall experience was very good.

Beautiful light fixture and shipping…

Beautiful light fixture and shipping was quick and easy. I wish the fixture was dimmable

Product was delivered promptly

Product was delivered promptly. It is exactly as described. Chat service provided pdf instruction for remote.

Received a customs charge!

Received a customs charge and the quality of the product wasn’t as expected.

good communication, very quick delivery

good communication, very quick delivery, quality of lamp seems ok, because of delivery direct from China import duties should be more explained

Inaccurate color description

The colors shown on the website are not a true match to the color of the product. And when you are trying to match decor, this is a critical component. I notified vaxlamp and they were very considerate and helpful. Just so you know, the yellow is a pale yellow, what looks like geen is actually light blue and the orange was more of a pink. Very cool light, just wrong colors...hopefully they will update the website with a better color match to the actual. I would definitely buy it if it suited my decor. The white version and white and (green? ) versions would be pretty neat. Can't give 5 stars, but it is a cool lamp.

Very good customer service

Very good customer service! Lamps are great, everything is fine

Quick response and solving my concerns

Item works as expected

This product only fully works with a remote

This product only fully works with a remote and if you intend to have more than one of them in the same room beware you will need to use remote to dim one light then grab the next remote and dim next and so on. Terrible design, product data on seller site says “switch/remote” that slash”/“ actually means both not one or the other.

Unique, versatile light fixture

We are remodeling our house. Our style is grey and white and angles. Our lamp from VAXLAMP is perfect for us, and quite unique. (Though I wish it cost less.) We had an electrician hang it for us, since we had him doing work for us, anyway. As handy as we are, I wouldn't call it a DYI project. We also liked the ability to customize the way it hung to our own specs. It throws a great light if we want it bright. Very bright! Or we can dim it or change the color. So, it will match any mood we want. Finally, I believe it arrived earlier then expected, so our entire experience with VAXLAMP was quite good.

Fast delivery great customer service.

Amazing customer service

Amazing customer service. Even though I had a slight problem with the colour of the item I purchased, they fixed this without any problems. Would definitely recommend

Having initially not received my order…

Having initially not received my order due to a shipping problem, I have now received my order and am very happy with the lamp , good customer service

Chinees products

Watch out, products come directly out of China, returning is almost impossible! Quality is poor!

It is not clear that package come from China

It is not clear that your order will come from China. So, returning the package is not duable as costs of returning the package is in most cases higher compared with the value of the product. Product also looks as a cheap copy. I will never order here again m expensive lesson for next time to analyst where the company is based. If not clear do not place an order.

Ordered and paid for a lamp

Ordered and paid for a lamp , have not received it, will try and get my money back

Not worth the money

Whilst the light arrived in good time and is functioning, it does look very cheap and not worth the money. Glass lamp shades were not as expected in colour and they have imperfections in the glass such as bubbles, holes and sooty streaks.

I have had an absolutely delightful…

I have had an absolutely delightful experience shopping with VAXLAMP, and in particular Cathy W. Her help and advice, and understanding has been perfect! Exceptional customer service that honestly I’ve never experienced as good before! Even when my lamp arrived in France, it was quickly sorted, and is a good talking point now for my Ostrich feather lamp, how far she’s flown lol! I can’t wait for the electricians to come now and put my beautiful chandeliers up! Thanks Cathy so much, your new dedicated customer, Annie (Manchester) x

Very well pleased with product.