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VAXLAMP

ClaimedCollecting reviews

174 reviews

3.9174 reviews
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About VAXLAMP

Data updated
Website
www.vaxlamp.com
Category
Home & Garden
Location
China
Status
Unclaimed
Last 12 months
61 reviews
Replies to negative
89% (34/38)
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[email protected]www.vaxlamp.com

About this business

VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.

Written by the business, not verified by us.

Is VAXLAMP legit?

VAXLAMP (www.vaxlamp.com) has a 3.9 out of 5 rating on OK.one, based on 174 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 71% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Quality, Customer service. Last updated 2026-10-25.

What reviewers say

AI generated

Reviewers had a great experience with this company. People often mention that the support team is exceptionally responsive, friendly, and quick to resolve any questions or issues. Consumers are also extremely pleased with their purchases, describing the items as gorgeous, well packaged, and matching the online pictures perfectly. However, some customers also noted that shipping times can be quite long, with parcels taking up to a month to reach their destinations. A few other people also felt that certain products were of disappointing quality or arrived damaged, and they found the international return process to be particularly challenging.

Auto-generated from all reviews of this business. For reference only.

What people say

d
domUnited Kingdom · 1 review · Verified · Experienced 2024-10-22 ·

product is disappointing

product is smaller, uglier and generally less desirable than indicated by site. Returns are sufficiently expensive and complex to make them unviable.

Reply from VAXLAMP2024-11-13

Hi Dom, sorry to hear that the cotton cloud light can not meet your expectations. Please check our reply by email. We will provide the best solution after your details. Thank you.

P
PauloFrance · 2 reviews · Verified · Experienced 2024-10-17 ·

stock

The light I liked was no longer in stock which was frustrating but the service i received was second to none. Very helpful

Reply from VAXLAMP2024-11-08

Hi Paul, sorry for the inconvenience caused to you. We regret that you had to cancel the order as the material factory can't produce the original material in sand dune color. If you really like the cloud light in that color, please consider again if you can accept the replacement material.

S
SBBUnited Kingdom · 39 reviews · Verified · Experienced 2024-09-27 ·

Absolutely stunning floor lamp

Lamp is absolutely beautiful and well worth the money. It's half the price of ones I've seen in showrooms. It did take ages to arrive, even getting delayed in Hong Kong during their bank holidays season but the customer service inter-action and prompt responses throughout when I was chasing for updates was exceptional.

S
Sophia LomientoGermany · 1 review · Verified · Experienced 2024-09-23 ·

Very bad quality, dont buy here!

The candelier I ordered came with scratches and very low quality. It wasnt even assembled and I payed more than 200€ for it. I got a refund in the end but it took quite a lot of emails forward and backwards. Its just a scam, dont buy there!

Reply from VAXLAMP2024-10-23

Hi Sophia, we are sorry that the return process made you unhappy. The scratches were caused during transportation. We quickly agreed to a full refund for you after you provided the pictures as proof. The refund was delayed for 2 days due to a payment system problem, which we also reported to you. Anyway, we are really sorry for the unpleasant shopping experience you had.

S
SMS2014United States · 10 reviews · Experienced 2024-10-04 ·

Elegant lighting. Easy to assemble.

THE BAD - The Packaging - it comes in 2 boxes which I did not expect (mine did not come together) I thought I was missing parts, the styrofoam packaging is cheap and breaks apart such that the static beads are everwhere. Mine came without assembly instructions. THE GOOD - Easy to assemble (somewhat intuitive). DO NOT LOSE THE SMALL WHITE PLASTIC MALE TO MALE connector between the FEMALE connector in the light and the FEMALE connector that comes up the pipe. THE BEST - The customer service was very reponsive and surprising given China made product and shipping. I will buy other items from them!

A
A. JamesUnited States · 1 review · Verified · Experienced 2024-09-15 ·

Complete nightmare

Product is coming from China which make returns/exchanges impossible because the return shipping is astronomical. That is not clearly written anywhere during the checkout/return process. The product I received was not up to my standards and was completely cheap and flimsy looking. It was not well made at all. Do me a favor and shop somewhere else!

Reply from VAXLAMP2024-10-13

Sorry that we cannot meet your expectation. Our contact page clearly states that we are from China. We are happy to provide a full refund if the responsibility is on our side with return shipping cost on our side. You have raised different reasons for a full refund, for example, the size is too small, the material is not what you like (although the material is clearly stated on the product page). We have agreed that you can of course return them for a full refund if you simply don't like them. We also offer a very decent partial refund while you can keep them. But you don't want these solutions. We are sorry that this is not a happy shopping experience for you.

M
Mr EdwardsUnited Kingdom · 3 reviews · Experienced 2024-10-10 ·

I disgraceful cannot contact vax lamp the email…

After some delay in shipment my lamp arrived WOW what a beautiful lamp Fabulous

Reply from VAXLAMP2024-10-11

Hi Mr. Edwards, we also provide the online chat service if your emails are returned. For your feather lamp order, we're sorry for the shipment delay due to our long holiday last week. We have already pushed the courier and are sure the tracking record will be updated very soon.

C
Cynthia AddessoUnited States · 2 reviews · Verified · Experienced 2024-08-30 ·

Poor Design of An Attractive Light Fixture

We wanted a light fixture that had a MCM vibe, as well as one that had a swing-arm that we could use to adjust the lamp over our kitchen table, while not interfering with our skylights. Unfortunately, the arm of the lamp is not sturdy/strong enough to support the lamp. We will be returning it.

Reply from VAXLAMP2024-09-21

Hi Cynthia, sorry about it. We contacted you by email to ask for the video so that we can clearly understand the issue and help you out. So far, we have not heard from you. Please reply to our email so that we can work out the best solution.

K
KathrynUnited States · 3 reviews · Experienced 2024-08-13 ·

Beautiful Lights, Good Experience

I ordered two lights for our bathroom remodel. Before placing the order, when my contractor had questions, I reached out to Cathy in customer support and she went above and beyond to answer the questions. I then ordered the lights and unfortunately, they were damaged in the shipping process. Cathy was a pleasure to work with and handled the damage issue in a prompt and very satisfactory manner. I would definitely work with Vaxlamp again!

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