Quick, easy delivery and beautiful…
Quick, easy delivery and beautiful product
About VAXLAMP
Data updated- Website
- www.vaxlamp.com
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 89% (34/38)
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About this business
VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.
Written by the business, not verified by us.Is VAXLAMP legit?
VAXLAMP (www.vaxlamp.com) has a 3.9 out of 5 rating on OK.one, based on 174 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 71% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. People often mention that the support team is exceptionally responsive, friendly, and quick to resolve any questions or issues. Consumers are also extremely pleased with their purchases, describing the items as gorgeous, well packaged, and matching the online pictures perfectly. However, some customers also noted that shipping times can be quite long, with parcels taking up to a month to reach their destinations. A few other people also felt that certain products were of disappointing quality or arrived damaged, and they found the international return process to be particularly challenging.
Auto-generated from all reviews of this business. For reference only.What people say
My house cought fire
My house cought fire . Because of a known fault the VAX refuse to sort out . Which is the filter when clogged over heats burn s the contents of what was hoover causing it to catch fire. some house fire have been a direct result of vax hoover s . Please report them if have one if smell burning or sparks stop using it and dispose of or take back for refund don't except an exchange. I brought mine over a year ago lost receipt. They mugged me off basically I m going legal . VAX don't reach out . You did nt even have the decency to ring even know I was promised a call from manger . They try to ignore you . Hoping problem will go away . You can sue thought no win no fee solicitor s .
Reply from VAXLAMP2025-07-07
Dear Sir or Madam, Our brand is VAXLAMP, not VAX. And our main products are lighting. Please delete your review as you posted to the wrong company. Thank you.
I'm very satisfied!
The construction process was very…poor engineering
The construction process was very unfinished all sorts of manufacturing debris left in the light. Poor design in the wiring and mounting brackets. Cable restraints fell out. The remote case was cracked.
Excellent customer service
Special, stunning
Arrived quickly compared to another sender I used. Looks exactly as described. I absolutely love it.
Beautyfull lamp
It took a while to revive the lamp but it was worth the wait. Really a beautifull lamp with a gorgeous light glow.
Very well packaged and good quality…
Very well packaged and good quality product. Not the quickest delivery as it came from China but not too bad - couple of weeks. No complaints.
Absolutely love it
I absolutely love everything about my lamb. It just adds a luxurious touch to my living room. It is exactly as shown on photos
Overpriced for what it is ,took about 4…
Overpriced for what it is ,took about 4 weeks to arrive and it’s not like I cant return it to china .
Reply from VAXLAMP2025-06-20
Hi Anita, Sorry for the unpleasant shopping experience caused by you. Regarding the size, our product page clearly shows the sizes. Because we ship most of the orders via the tax-prepaid channel, it takes a little longer than before. Normally, it will be delivered within two weeks after the order is placed. Your order was also delivered in two weeks, not four weeks. Hope for your kind understanding.
Good product. Medium shipping quality
Good: Arrived after 2 weeks as promised. Lamp looks like advertised. Assembly instructions were clear enough. Downsides: Box was damaged and internal styrofoam completely shattered which made a mess and the assembly instructions were torn. One small plastic part of the lamp was damaged. Edit and lifted to 4 stars: support was super fast to reply and will be sending a spare part.
Buyer beware the lamps are not ESA…
Buyer beware the lamps are not ESA approved. I didn't receive a ground and the metal plate is clearly aluminum and too small for a standard picture. They aren't safe for installation. The feathers were also much smaller making the diameter of the lamp smaller than advertised. Cathy W refused to give me a full refund saying it was preferences not defect. I went back and forth over multiple requests. She asked me to lie on the return shipping to China, reducing the value of the package. LOL. I was out $500. Initially they offered a 20% refund then the upped it to 40% refund. But the 40% only worked out to $148. What a joke. BUYER BEWARE the return policy is a total scam.
Reply from VAXLAMP2025-06-03
Hi Ashley, we are sorry for the unpleasant shopping experience caused. We have to clarify the following points for your case. 1. The lamp diameter includes the feathers. It takes some time for the feathers to fall down naturally. 2. The feathers cannot be returned due to customs difficulties. Apart from the feathers' cost, your order value also includes the expensive shipping cost and prepaid tariffs. If you return the lamp body, these costs should be deducted. That is why the return value is less than what you paid. Our purpose is not to ask you to lie on this. Maybe you misunderstood this point. After receiving the lamp body you return, we will refund the full order amount to you. 3. We forgot to provide you with the ground wire, but our lamp is UL-compliant, including the wires, voltage, etc. We were willing to send you the missing parts and provide a 40% refund as compensation. But you only accepted a 40% refund and do not need us to send the parts.
Very satisfied
Although the lamp arrived in a damaged box vax lamp were very quick to respond and send replacement bulbs and apologise for the issue. The lamp is fantastic and great quality I absolutely love it and have recommended the company to all my friends
Helpful customer support
I could not make it work with dimmer. Had to change all the lamps, but I still had problems. I got in contact with Vaxlamp and they were very helpful in trying to solve the problem. We finally agreed on a full refund. Good service!
Reply from VAXLAMP2025-05-12
Hi Erik, we have sent you an email to follow up on this issue. Please check it and kindly reply to us. Thank you.
The Feather Lamp that I ordered is so…
The Feather Lamp that I ordered is so magical🤩🤩🤩 It Looks so luxury and like a real Palm Tree❗️
From the time you placed the order up…
From the time you placed the order up to the time it was shipped n delivered. It was an excellent experience
Ostrich lamp
Beautiful lamp and first class service ⭐️
Super friendly Customer support
Super friendly customer support open for all your questions
The remote attached to the devise did…
The remote attached to the devise did not work. There were no instructions attached to the deliveries. This is a Chinese based company masquerading as a uk shop
Reply from VAXLAMP2025-03-27
Hi James, we are not masquerading, the contact page shows all our information. We are waiting for your remote picture to send you the correct instructions. Please get back to us soon. Thank you.
When picking up the package
When picking up the package, additional customs costs had to be paid. The lamp looks even cheaper than expected and was quite difficult to hang. The light shines brightly and annoyingly that you cannot automatically choose the warm light but always have to click through the cold light first. 28/03/25 I am very happy with the response of VAXLamp where they will refund the extra customs costs and provide an extra system so that the lamp only gives the warm light. For this reason, I am reviewing my appreciation and can conclude that I am satisfied with my purchase.
Reply from VAXLAMP2025-03-20
Hi Mieke, we have sent the following solutions to you by email. 1. We can refund the tax to you. 2. Your wall linear light has three color temperatures, which are controlled via the wall switch. If you only need the warm color, we can provide a single warm LED driver and warm light source for replacement. Please reply to us so that we can solve them for you. Thank you.
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